Reception/Switchboard Operator

Frimley Health NHS Foundation Trust

This job is now closed

Job summary

Job Summary

Located in the main entrance of Farnham Community Hospital and being the first point of contact, the Main Reception duties are, to greet the general public and staff in a courteous, and effective manner, responding to any enquiries or sometimes complaints that they have.

To answer all telephone calls relating to patient whereabouts for Farnham,, Frimley Park and Wexham Park Hospitals, and connect the callers to the appropriate wards.

To ensure that all reference information held is comprehensive and up to date, including outpatient clinic details, street maps, directions to all areas within Farnham Hospital.
To deal with bleep pager faults.
To carry out adhock administration duties.

Main duties of the job

Duties And Responsibilities: -

Ensure that the Main Reception Desk is appropriately covered 24/7

Monday - Sunday including Bank Holidays.

Assist with covering annual leave or sickness for other Reception Staff when necessary. (Please note that duties may need to be changed at short notice to cover sickness or emergency annual leave)
Undertake annual mandatory training and other training identified to enable you to fulfil your role and provide personal development

Ensure compliance with the Data Protection Act and Information Governance policies

Reception: -

Located in the Main Reception area of Farnham Hospital, you will respond to a multitude of face to face enquiries, from both members of the general public and visiting staff.
You should be focused on Customer Service, and maintain a professional front of house service at all times.
You should be aware of the location of all Wards and Departments in order to direct Patients and Visitors to clinical areas.
You will meet and greet, staff and visitors reporting to reception for staff meetings and interviews, where you will contact third parties as appropriate, directing the staff or visitors accordingly.

Operator: -

Answer both internal and external calls for all sites, in order to assist the main switchroom based at Wexham Park Hospital.

You will log all Taxi bookings for Trust on staff on all sites, in line with the Trust Taxi Policy (TPP172)

About us

There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.

If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.

Date posted

22 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year per annum, pro rata including HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-LC182

Job locations

Farnham Community Hospital

Hale Road

Farnham

GU9 9QL

Job description

Job responsibilities

General information:-

This job description is not meant to be exhaustive and can be altered in consultation with the job holder
Any other duties as requested by the manager in order to facilitate the smooth running of the department
You are required to take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work, and to ensure that statutory and departmental safety regulations are adhered to
The Trust is an Equal Opportunities Employer. The post holder is at all times expected to carry out his / her duties in accordance with the Trusts Equal Opportunities Policy
The Trust operates a no smoking policy. Staff are not permitted to smoke on Trust premises

This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.

This job description should be read in conjunction with the non-supervisory JD Addendum available at: http://www.frimleypark.nhs.uk/images/stories/get_involved/work_for_us/docs/Job-Description-Addendum-non-supervisory.pdf

Job description

Job responsibilities

General information:-

This job description is not meant to be exhaustive and can be altered in consultation with the job holder
Any other duties as requested by the manager in order to facilitate the smooth running of the department
You are required to take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work, and to ensure that statutory and departmental safety regulations are adhered to
The Trust is an Equal Opportunities Employer. The post holder is at all times expected to carry out his / her duties in accordance with the Trusts Equal Opportunities Policy
The Trust operates a no smoking policy. Staff are not permitted to smoke on Trust premises

Person Specification

Education

Essential

GCSE education including English Language and Mathematics
Must be a people person who is able to deal with the general public face to face.
Must have excellent communication skills, with a telephone manner that is both courteous and polite.
Able to work with a team and independently.
Must be calm under pressure.

Experience

Essential

Ability to use computer based switchboard system.
Competent in use of basic IT.
Good administration and organisational skills.

Person Specification

Education

Essential

GCSE education including English Language and Mathematics
Must be a people person who is able to deal with the general public face to face.
Must have excellent communication skills, with a telephone manner that is both courteous and polite.
Able to work with a team and independently.
Must be calm under pressure.

Experience

Essential

Ability to use computer based switchboard system.
Competent in use of basic IT.
Good administration and organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.