eRostering Facilitator
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Job summary
An opportunity has arisen for an enthusiastic and motivated individual to support the eRostering team at Frimley Health. This role is offered as a hybrid contract working from home and at Heatherwood Hospital, providing business as usual Tier 2 support to all our staff.
You will be responsible for ensuring timely and accurate updates are made to the eRostering system, maintaining consistency with information held in the Electronic Staff Record (ESR) system and following eRostering agreed processes. You will provide a second-line helpdesk function, dealing with budgets, template review, pay issues and resolution of complex issues from HealthRoster, Loop, eExpenses and payroll from the users across the Trust.
Excellent communication skills are a must, and you will need the confidence to provide advice, training and support to system users on a daily basis. You will have an excellent telephone manner and good interpersonal skills, as well as an organised and methodical approach, with high levels of accuracy and attention to detail.
You will need to have previous experience of working with the RLDatix HealthRoster system and Microsoft office. Experience of working within a helpdesk, data entry or clinical environment would also be advantageous.
Main duties of the job
- To support the effective roll out and management of eRostering across all areas the Trust. To expand the use of eRostering to other staff groups and function.
- To work closely with managers, clinical and operational staff to ensure the successful implementation, utilisation and management of eRostering across the Trust. To promote the use of additional functionality within the system.
- To be responsible for monitoring to ensure systems and processes are embedded into practice both within the eRostering team and within clinical and non-clinical area.
- To ensure timely and accurate completion of changes and requests received (i.e. updates to roster templates, staff details etc)
- To coordinate the monthly finalisation and production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time
- To help keep eRostering system guidance and user guides are up-to-date, adhering to best practice. To design and deliver eRostering system training as required.
- To provide specialist advice and support to staff on software and system queries, providing resolution and escalating to the eRostering Manager of software providers where appropriate.
- To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
- To provide project support and lead on ad-hoc tasks as required.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts.
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
We are also a member of the Healthcare People Management Association (HPMA) London Academy, giving our people professionals access to a wide range of training and development opportunities and networks. If you are looking to gain more formal qualifications, we can also offer development through a wide range of apprenticeship qualifications.
Details
Date posted
26 March 2024
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,828 to £36,311 a year per annum pro rata incl HCAS
Contract
Permanent
Working pattern
Part-time, Job share, Flexible working
Reference number
151-SR123
Job locations
Heatherwood Hospital
Greenwood Offices
Ascot
SL5 7GB
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Heatherwood Hospital
Greenwood Offices
Ascot
SL5 7GB
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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