Job summary
- Provide support and installation services for the continuing operation of the Trusts' network infrastructure, LAN, WAN and WLAN, in order to maintain high levels of security, integrity and availability.
- Taking day to day responsibility for the provision of general network support, and to take a key role in deployments and troubleshooting.
- Performing detailed network monitoring and produce performance reports.
- Provide support to service calls and requests from the Trusts' IT Service Desk.
- Become involved in network-related projects.
- To provide expert-level support and maintenance of the network infrastructure and network services for the Trust on the main campus and all offsite locations.
- In addition, the provision of support and advice to other IT staff, Trust managers and end-users on the use and management of IT network hardware and software.
- The role will require work across all Frimley Health sites in Berkshire, Hampshire and Surrey but will have a primary base location of Wexham Park Hospital.
Main duties of the job
- To provide support for Trust networks (LAN and WAN and WLAN)
- To ensure that network security is paramount and standard across all switches, routers, firewalls and wireless appliances.
- To implement patches and changes to network equipment
- Provide third line support for all network related issues
- To take a "hands-on" role in resolving issues and troubleshooting across all FHFT locations and network data cabinet environments
- To keep abreast of new technology and best practice in networking
- To develop good and effective working relationships with colleagues within IM&T and the wider Trust.
- To be a member of the IT on-call team on a rota basis for support outside of normal working hours, and to assist colleagues who are on call if required.
- To work out of hours during system upgrades or during major system failures.
- To work flexibly to meet user's requirements.
- To document, develop and maintain the network systems, policies and procedures
- To monitor the performance of the service
- To assist in planning and implementing IT projects such as new systems or network infrastructure
- Participate in new network installations of large and small sites.
- Configure and install network equipment, identifying network requirements.
About us
Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties
Job description
Job responsibilities
Essential criteria/knowledge:
- LAN/WAN technologies
- Administrative knowledge of Aruba WiFi
- Experience of installation and commissioning of data network systems.
- Experience of testing disaster recovery plans for IT networks
- Experience of configuring and deploying wireless networking services and systems
- Experience of configuring and deploying network switches and other related hardware
- Experience working in, installing and refreshing network cabinet locations with an in-depth appreciation of Ethernet and Fibre Optics
- Experience of working with external contractors on the delivery of data-cabling infrastructure
- Knowledge and experience of network management services and systems
- Knowledge and experience of networking protocols with particular emphasis on TCP/IP, etc
- Extensive understanding of security issues relating to networks
- Knowledge of Mitel VoIP or similar
- Knowledge of emergency pager/bleep solutions
- Production and maintenance of accurate systems inventory, build documents, licence and patch management records.
Job description
Job responsibilities
Essential criteria/knowledge:
- LAN/WAN technologies
- Administrative knowledge of Aruba WiFi
- Experience of installation and commissioning of data network systems.
- Experience of testing disaster recovery plans for IT networks
- Experience of configuring and deploying wireless networking services and systems
- Experience of configuring and deploying network switches and other related hardware
- Experience working in, installing and refreshing network cabinet locations with an in-depth appreciation of Ethernet and Fibre Optics
- Experience of working with external contractors on the delivery of data-cabling infrastructure
- Knowledge and experience of network management services and systems
- Knowledge and experience of networking protocols with particular emphasis on TCP/IP, etc
- Extensive understanding of security issues relating to networks
- Knowledge of Mitel VoIP or similar
- Knowledge of emergency pager/bleep solutions
- Production and maintenance of accurate systems inventory, build documents, licence and patch management records.
Person Specification
Qualifications
Essential
- Degree level qualification and/or relevant experience
- Professional Networking qualifications
Desirable
- ITIL Foundation
- Cisco certified (i.e. CCNA or higher)
- Extreme Networks certified for LAN technologies
- Aruba certified for WiFi technologies
- Check Point certified (i.e. CCSA or higher)
Experience
Essential
- Relevant experience of network management within the NHS, public sector or large private sector organisations
- Experience in the day-to-day onsite operational support of data networks within large or multi-site environments
- Knowledge of Networking Fundamentals of architecture and design
- Knowledge of ISO 7 layer network model
- Knowledge of Cisco and Extreme Networks
- Knowledge of Checkpoint and Cisco ASA Firewalls
- Knowledge of remote access techniques including RAS and VPN
- Knowledge of proactive systems and applications monitoring techniques including Solarwinds
- Understanding of NHS Networking initiatives and programs, I.E. HSCN & COIN technologies and procedures
- LAN/WAN technologies
- Administrative knowledge of Aruba WiFi
- Experience of installation and commissioning of data network systems
- Experience of testing disaster recovery plans for IT networks
- Experience of configuring and deploying wireless networking services and systems
- Experience of configuring and deploying network switches and other related hardware
- Experience working in, installing and refreshing network cabinet locations with an in-depth appreciation of Ethernet and Fibre Optics
- Experience of working with external contractors on the delivery of data-cabling infrastructure
- Knowledge and experience of network management services and systems
- Knowledge and experience of networking protocols with particular emphasis on TCP/IP, etc
- Extensive understanding of security issues relating to networks
- Knowledge of Mitel VoIP or similar
- Knowledge of emergency pager/bleep solutions
- Production and maintenance of accurate systems inventory, build documents, licence and patch management records
- Development of technical protocols and documentation
Skills
Essential
- Good communication skills - verbal and written, literate and numerate
- Excellent analytical and problem solving skills with ability to analyse, interpret and resolve issues relating to complex IT network issues
- Good understanding of key IT service requirements
- Customer and solution orientated
- Positive mental attitude
- Team player - good interpersonal skills and team working skills with tact, discretion and empathy
- Ability to work and collaborate with other IT teams to provide an effective service
- Able to make decisions based on professional experience and fact based analysis
- Able to gather and analyse IT / network / system requirements
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers
- Proven ability to understand and comply with detailed procedures
- Proven ability to work under pressure and manage deadlines and conflicting priorities
- Excellent planning and organisational skills
- Excellent keyboard skills
- Manual handing of network equipment
Special Requirements
Essential
- Independently mobile, must be able to travel between FHFT sites across Hampshire, Surrey and Berkshire
- Will be required to be on-call and participate in on-call rota
- Expected to work out of hours in order to upgrade/ make changes to network equipment
Person Specification
Qualifications
Essential
- Degree level qualification and/or relevant experience
- Professional Networking qualifications
Desirable
- ITIL Foundation
- Cisco certified (i.e. CCNA or higher)
- Extreme Networks certified for LAN technologies
- Aruba certified for WiFi technologies
- Check Point certified (i.e. CCSA or higher)
Experience
Essential
- Relevant experience of network management within the NHS, public sector or large private sector organisations
- Experience in the day-to-day onsite operational support of data networks within large or multi-site environments
- Knowledge of Networking Fundamentals of architecture and design
- Knowledge of ISO 7 layer network model
- Knowledge of Cisco and Extreme Networks
- Knowledge of Checkpoint and Cisco ASA Firewalls
- Knowledge of remote access techniques including RAS and VPN
- Knowledge of proactive systems and applications monitoring techniques including Solarwinds
- Understanding of NHS Networking initiatives and programs, I.E. HSCN & COIN technologies and procedures
- LAN/WAN technologies
- Administrative knowledge of Aruba WiFi
- Experience of installation and commissioning of data network systems
- Experience of testing disaster recovery plans for IT networks
- Experience of configuring and deploying wireless networking services and systems
- Experience of configuring and deploying network switches and other related hardware
- Experience working in, installing and refreshing network cabinet locations with an in-depth appreciation of Ethernet and Fibre Optics
- Experience of working with external contractors on the delivery of data-cabling infrastructure
- Knowledge and experience of network management services and systems
- Knowledge and experience of networking protocols with particular emphasis on TCP/IP, etc
- Extensive understanding of security issues relating to networks
- Knowledge of Mitel VoIP or similar
- Knowledge of emergency pager/bleep solutions
- Production and maintenance of accurate systems inventory, build documents, licence and patch management records
- Development of technical protocols and documentation
Skills
Essential
- Good communication skills - verbal and written, literate and numerate
- Excellent analytical and problem solving skills with ability to analyse, interpret and resolve issues relating to complex IT network issues
- Good understanding of key IT service requirements
- Customer and solution orientated
- Positive mental attitude
- Team player - good interpersonal skills and team working skills with tact, discretion and empathy
- Ability to work and collaborate with other IT teams to provide an effective service
- Able to make decisions based on professional experience and fact based analysis
- Able to gather and analyse IT / network / system requirements
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers
- Proven ability to understand and comply with detailed procedures
- Proven ability to work under pressure and manage deadlines and conflicting priorities
- Excellent planning and organisational skills
- Excellent keyboard skills
- Manual handing of network equipment
Special Requirements
Essential
- Independently mobile, must be able to travel between FHFT sites across Hampshire, Surrey and Berkshire
- Will be required to be on-call and participate in on-call rota
- Expected to work out of hours in order to upgrade/ make changes to network equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
