Job summary
We are looking for a enthusiastic and talented Pathology IT Manager to join Berkshire and Surrey Pathology Services (BSPS). Reporting to the CIO, the role will manage a team of IT specialists and managed service providers responsible for supporting critical pathology services serving five partner trusts.
The Pathology IT department is a dedicated team focussed on delivering exceptional services whilst embarking on a major digital transformation of its core technologies. The aim being to deliver simple, secure, interconnected systems and tools that save time, improve quality, and deliver excellent patient care.
The successful candidate will be required to demonstrate experience in running IT services across service desk, application support, infrastructure, managed service providers and assurance functions whilst embracing change and driving measurable IT improvements.
Excellent verbal and communication skills are essential, as dealing with a wide range of clinical staff, associated professionals and external bodies is a significant aspect of the role.
This is a challenging yet rewarding role with a fantastic opportunity to lead and develop a highly effective service delivery function for BSPS that is collaborative, customer focused and responsive to user needs.
Main duties of the job
The main purpose of the role is to act as the focal point and provide leadership for the BSPS Pathology IT Team. To support and develop a highly effective and customer focussed department, delivering Pathology IT support, utilising ITSM framework, across multiple NHS Partner Trusts.
To provide subject matter knowledge and expertise in a responsive and professional manner, working closely with colleagues internally and externally to improve the efficiency and accuracy of its operation to ensure a high quality of service across BSPS.
Experience with managing supplier relationships and contracts is key towards improving the overall availability and performance of pathology services.
The role will also engage with a wide range of stakeholders and provide input and support to the overall BSPS Strategy and Roadmap, making sure delivery of change is transitioned inline with service expectations.
About us
BSPS is dedicated pathology service serving five NHS Trusts, and at every turn we use our core values and work ethic to deliver cutting edge pathology services through major transformation and support initiatives - there has never been a more exciting time to join!
BSPS has an outstanding reputation and a proud record of achievement as one of the largest NHS pathology networks in the country. BSPS is a contractual joint venture between five NHS Foundation Trusts, operating with a unified management, financial and governance structure, it serves a population of 3.2 million; processes over 50 million tests per year; employs 1,500 clinicians, scientists, and support staff; and has costs associated approaching £100 million. They provide a patient centred service which provides safe, high quality, clinically-led diagnostics. BSPS's five partner Trusts are: Ashford and St. Peter's Hospitals NHS FT, Frimley Health NHS FT, Royal Berkshire NHS FT, Royal Surrey NHS FT and Surrey and Sussex Healthcare NHS Trust.
Recognised by NHS England and the DHSC as an exemplar network for efficiency and productivity, BSPS also provides testing for the South of England Bowel Cancer Screening Programme; the South and South-East HPV Cervical Screening Programme; and is responsible for providing a Covid-19 Lighthouse Testing Service for the UK Health Security Agency.
Job description
Job responsibilities
- Manage the overall pathology IT department including individual team members to deliver a consistent high quality of service.
- Lead and transform IT Service Management processes and reporting, through continuous improvement.
- Responsible for the maintenance of all pathology IT assets, applications and licensing to maintain compliance.
- Responsible for the development of Pathology IT Policy and documentation, including managing risk through information and quality governance frameworks.
- To act as the escalation point for the service desk and associated major incidents.
- Responsible for customer relations management and communications both internally and externally.
- Lead on IT communications across service areas to make sure coordinated, accurate and timely. Responsible for escalating, to senior managers, any issue that could significantly impact the business.
- Responsible for incident, problem and change management including process improvements and associated communications.
- Overall responsibility for the scheduling of requests for change and maintenance, co-ordinating this through the relevant governance forums.
- Responsible for pathology IT Business Continuity Planning and Management.
- Responsible for Information Governance and Security within BSPS.
- Work closely with suppliers, project delivery and application change teams to manage fixes and implementation of new initiatives into live service.
- Development and ownership of a service portfolio and appropriate SLAs and KPIs to measure performance and provide meaningful service reporting for internal customers and stakeholders.
- Deliver operational monitoring of all IT services, ensuring that real-time alerting and monitoring is fit for purpose to support 24*7 operations across all service components.
- Manage supplier relationships, ensuring that a high level of support is in place to improve system availability and performance; through regular service reviews, and deal with senior level escalations.
- Ensure all operational documentation (configurations, recovery documents, standard operating procedures etc.) are maintained and standardised across the function.
- To keep up to date with emerging technologies and best practice and share knowledge with professional colleagues as appropriate.
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
Job description
Job responsibilities
- Manage the overall pathology IT department including individual team members to deliver a consistent high quality of service.
- Lead and transform IT Service Management processes and reporting, through continuous improvement.
- Responsible for the maintenance of all pathology IT assets, applications and licensing to maintain compliance.
- Responsible for the development of Pathology IT Policy and documentation, including managing risk through information and quality governance frameworks.
- To act as the escalation point for the service desk and associated major incidents.
- Responsible for customer relations management and communications both internally and externally.
- Lead on IT communications across service areas to make sure coordinated, accurate and timely. Responsible for escalating, to senior managers, any issue that could significantly impact the business.
- Responsible for incident, problem and change management including process improvements and associated communications.
- Overall responsibility for the scheduling of requests for change and maintenance, co-ordinating this through the relevant governance forums.
- Responsible for pathology IT Business Continuity Planning and Management.
- Responsible for Information Governance and Security within BSPS.
- Work closely with suppliers, project delivery and application change teams to manage fixes and implementation of new initiatives into live service.
- Development and ownership of a service portfolio and appropriate SLAs and KPIs to measure performance and provide meaningful service reporting for internal customers and stakeholders.
- Deliver operational monitoring of all IT services, ensuring that real-time alerting and monitoring is fit for purpose to support 24*7 operations across all service components.
- Manage supplier relationships, ensuring that a high level of support is in place to improve system availability and performance; through regular service reviews, and deal with senior level escalations.
- Ensure all operational documentation (configurations, recovery documents, standard operating procedures etc.) are maintained and standardised across the function.
- To keep up to date with emerging technologies and best practice and share knowledge with professional colleagues as appropriate.
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
Person Specification
Qualifications
Essential
- Information Technology Degree or verifiable equivalent experience
- Post Graduate Diploma in networking and systems administration or verifiable equivalent experience
- Management Qualification at Certificate Level or verifiable equivalent experience
- ITIL Foundation Level Qualification or verifiable equivalent experience
- Prince II Foundation Level Qualification or verifiable equivalent experience
Desirable
- Masters level degree in IM&T and Staff Management or equivalent verifiable knowledge, experience and expertise
- ITIL Practitioner Level Qualification or verifiable equivalent experience
- Prince II Practitioner Level Qualification or verifiable equivalent experience
Experience
Essential
- Strategic, operational, and technical knowledge of IT and delivery of application change.
- Leading and developing a team with ability to manage conflict of expectations and priorities.
- Strong leadership and management skills backed up with excellent interpersonal skills with a proven ability to inspire and motivate teams.
- Conversant with ITIL terminology including experience implementing ITIL principles and processes.
- Commercially astute.
- Experience managing operational budgets.
- Great influencing skills and ability to listen effectively and modify plans as requirements change.
- Planning and organisational skills, having the ability to lead multiple initiatives balanced with day-to-day operational needs.
- Resource planning and performance management of people and/or services.
Skills
Essential
- Able to present information to a non-technical audience, as well as analyse, present, and interpret data from a number of different sources.
- Strategic thinker with strong analytical and problem-solving skills
- Excellent organisational skills
- Excellent communication skills - verbal and written, literate and numerate.
- Ability to work across all BSPS Pathology sites
- Flexible working at peak periods particularly go-lives.
- Contactable / On call Cover / Call out for major incidents.
Person Specification
Qualifications
Essential
- Information Technology Degree or verifiable equivalent experience
- Post Graduate Diploma in networking and systems administration or verifiable equivalent experience
- Management Qualification at Certificate Level or verifiable equivalent experience
- ITIL Foundation Level Qualification or verifiable equivalent experience
- Prince II Foundation Level Qualification or verifiable equivalent experience
Desirable
- Masters level degree in IM&T and Staff Management or equivalent verifiable knowledge, experience and expertise
- ITIL Practitioner Level Qualification or verifiable equivalent experience
- Prince II Practitioner Level Qualification or verifiable equivalent experience
Experience
Essential
- Strategic, operational, and technical knowledge of IT and delivery of application change.
- Leading and developing a team with ability to manage conflict of expectations and priorities.
- Strong leadership and management skills backed up with excellent interpersonal skills with a proven ability to inspire and motivate teams.
- Conversant with ITIL terminology including experience implementing ITIL principles and processes.
- Commercially astute.
- Experience managing operational budgets.
- Great influencing skills and ability to listen effectively and modify plans as requirements change.
- Planning and organisational skills, having the ability to lead multiple initiatives balanced with day-to-day operational needs.
- Resource planning and performance management of people and/or services.
Skills
Essential
- Able to present information to a non-technical audience, as well as analyse, present, and interpret data from a number of different sources.
- Strategic thinker with strong analytical and problem-solving skills
- Excellent organisational skills
- Excellent communication skills - verbal and written, literate and numerate.
- Ability to work across all BSPS Pathology sites
- Flexible working at peak periods particularly go-lives.
- Contactable / On call Cover / Call out for major incidents.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
