Job summary
An opportunity has arisen at the Parapet Breast Unit in Windsor, which is operated by Frimley Health NHS Foundation Trust, for a Receptionist to include some administrative duties in support of the Breast Screening Service.
The Parapet Breast Unit is located at the King Edward VII Hospital site in Windsor and offers Breast Screening and Breast symptomatic services to the local population.
The successful applicant will be a methodical worker with a keen eye for detail and good communication skills, who enjoys working as part of a supportive team. Proven administrative skills and previous experience of dealing with the public in a caring environment would be an advantage.
Main duties of the job
- To reception the screening clinic, checking clients' details and booking them in.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, Radiographers and
others daily.
- Accurately record patient information on NBSS.
- To ensure that reports are sent to GP's within an agreed timescale.
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: Breast Screening Reception/Admin Role
PAY BAND: Band 2
DEPARTMENT: Screening Office,
The Parapet, King Edward VII Hospital
RESPONSIBLE TO: Programme Manager
ACCOUNTABLE TO: Radiology Service Manager
Job Summary:
- The post holder will be part of the breast screening administration team and duties will include reception of clinics, making appointments and liaising closely on a day-to-day basis with other staff in the department, patients, and members of the public. There will be a range of administrative duties required and the post holder will be required to maintain the high quality of service offered by The Parapet.
KEY TASKS & Responsibilities:
- To reception the screening clinic, checking clients details and booking them in.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, Radiographers and
others daily.
- Accurately record patient information on NBSS.
- To ensure that reports are sent to GPs within an agreed timescale.
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening.
General RESPONSIBILITIES:
- Any other duties, which may be requested by the manager, to facilitate the smooth running of the department.
- This job description and associated KSF outline are not exhaustive and can be altered as the post develops, or with changes in service requirements. Such changes will take place in consultation between the post holder and the manager.
Trust Policies & Procedures:
- The post holder is responsible for complying with the Trusts corporate policies and procedures. These serve as a basis for regulating the conduct of activities in a consistent manner, and are required to satisfy the proper discharge of statutory, professional and legal responsibilities and provide a disciplined framework within which actions take place.
Confidentiality:
- The post holder will be required to maintain confidential information about patients of the Trust or other persons employed by the Trust either living or dead. Relaxation of this stipulation will be possible within the conditions laid down in the Trust policies, and as per the Data Protection Act 1998 and Freedom of Information Act 2000.
Equal Opportunities:
- The Trust is an equal opportunities employer and aims to ensure that no applicants or employees are discriminated against on the grounds of their gender, race, colour or nationality, marital status, pregnancy, age, colour, disability, social background, ethnicity, religion, belief or sexuality. The post holder is at all times expected to promote and implement the Trusts equal opportunities policies and procedures.
Safeguarding:
- The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to undertake this commitment.
Infection Control:
- Infection prevention is the responsibility of each individual. Employees are required to strictly adhere to the Trusts Infection Control Policy (TPP124), proceduresand guidelinesand should actively encourage other staff and visitors to comply. In particular, ensuring thatyou useappropriate hand hygiene practices at all times.
Risk Management / Health & Safety:
- The post holder is responsible for the management of risk in all the areas for which they are responsible. The post holder is also responsible for ensuring compliance with the Trust's Health and Safety Policy (TPP405). The post holder must ensure that duties are carried out in accordance with health and safety regulations. The post holder should not endanger the health and safety of him/herself or others whilst at work.
Smoke-free Environment:
- Frimley Health NHS foundation Trust is a smoke-free environment. Staff, patients and visitors to the Trust are not permitted to smoke anywhere on site, including all hospital buildings and grounds.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: Breast Screening Reception/Admin Role
PAY BAND: Band 2
DEPARTMENT: Screening Office,
The Parapet, King Edward VII Hospital
RESPONSIBLE TO: Programme Manager
ACCOUNTABLE TO: Radiology Service Manager
Job Summary:
- The post holder will be part of the breast screening administration team and duties will include reception of clinics, making appointments and liaising closely on a day-to-day basis with other staff in the department, patients, and members of the public. There will be a range of administrative duties required and the post holder will be required to maintain the high quality of service offered by The Parapet.
KEY TASKS & Responsibilities:
- To reception the screening clinic, checking clients details and booking them in.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, Radiographers and
others daily.
- Accurately record patient information on NBSS.
- To ensure that reports are sent to GPs within an agreed timescale.
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening.
General RESPONSIBILITIES:
- Any other duties, which may be requested by the manager, to facilitate the smooth running of the department.
- This job description and associated KSF outline are not exhaustive and can be altered as the post develops, or with changes in service requirements. Such changes will take place in consultation between the post holder and the manager.
Trust Policies & Procedures:
- The post holder is responsible for complying with the Trusts corporate policies and procedures. These serve as a basis for regulating the conduct of activities in a consistent manner, and are required to satisfy the proper discharge of statutory, professional and legal responsibilities and provide a disciplined framework within which actions take place.
Confidentiality:
- The post holder will be required to maintain confidential information about patients of the Trust or other persons employed by the Trust either living or dead. Relaxation of this stipulation will be possible within the conditions laid down in the Trust policies, and as per the Data Protection Act 1998 and Freedom of Information Act 2000.
Equal Opportunities:
- The Trust is an equal opportunities employer and aims to ensure that no applicants or employees are discriminated against on the grounds of their gender, race, colour or nationality, marital status, pregnancy, age, colour, disability, social background, ethnicity, religion, belief or sexuality. The post holder is at all times expected to promote and implement the Trusts equal opportunities policies and procedures.
Safeguarding:
- The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to undertake this commitment.
Infection Control:
- Infection prevention is the responsibility of each individual. Employees are required to strictly adhere to the Trusts Infection Control Policy (TPP124), proceduresand guidelinesand should actively encourage other staff and visitors to comply. In particular, ensuring thatyou useappropriate hand hygiene practices at all times.
Risk Management / Health & Safety:
- The post holder is responsible for the management of risk in all the areas for which they are responsible. The post holder is also responsible for ensuring compliance with the Trust's Health and Safety Policy (TPP405). The post holder must ensure that duties are carried out in accordance with health and safety regulations. The post holder should not endanger the health and safety of him/herself or others whilst at work.
Smoke-free Environment:
- Frimley Health NHS foundation Trust is a smoke-free environment. Staff, patients and visitors to the Trust are not permitted to smoke anywhere on site, including all hospital buildings and grounds.
Person Specification
Qualifications
Essential
Skills
Essential
- Computer skills
- Communicate effectively
- Attention to detail
- Flexible approach to work
- Work under pressure
- Able to prioritise workload
Experience
Essential
- Used to a busy environment
- Working with the public
- Clerical/office experience
- Computer experience
Desirable
- NHS experience
- Experience of appointment systems
Knowledge
Essential
- Familiar with computer systems
- Office/clerical procedures
Person Specification
Qualifications
Essential
Skills
Essential
- Computer skills
- Communicate effectively
- Attention to detail
- Flexible approach to work
- Work under pressure
- Able to prioritise workload
Experience
Essential
- Used to a busy environment
- Working with the public
- Clerical/office experience
- Computer experience
Desirable
- NHS experience
- Experience of appointment systems
Knowledge
Essential
- Familiar with computer systems
- Office/clerical procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
