Job summary
Reporting into the General Manager for Facilities, you'll be responsible for the provision of a high calibre and cost-effective catering, retail and vending service for the patients, visitors and staff in the hospitals based at 3 different locations in Berkshire and Surrey.
It's a diverse and busy role and, as well as the day-to-day management of the service and staff though your team leaders, there's a great opportunity to be involved with developing and implementing service improvements, project work, leading on formulating the catering strategy, and introducing government initiatives as and when they arise.
You'll need to have excellent leadership skills, with a focus on customer care as well as previous experience in a management role. Your degree will be in hospitality management or equivalent supported by an in-depth knowledge of food safety and kitchen hygiene legislation and comprehensive H.A.C.C.P systems. Comfortable with generating ideas which improve and enhance services and implementing change, you'll also have good communication and negotiating skills.
Main duties of the job
The post holder will effectively manage catering services as required by the Trust, covering departments such as patient catering, staff catering, retail and vending services, including all aspects of associated line management and budget management.
To ensure the provision of a professional, cost effective and high calibre catering service across multiple geographical sites which meets the requirements of a variety of internal and external stakeholders to the Trust.
The post holder will develop plans and policies whilst ensuring the delivery of a safe, quality, cost effective catering services.
The post holder will also support in the day-to-day management of contracts such as vending and suppliers.
The post holder will maintain a clean, safe working environment, adhering to health and safety working practices, ensuring the services provided meet the required statutory standards and specifications in line with the National Standards for Healthcare Food and Drink and in line with the Environmental Health regulations.
The post holder will also support other departments within the directorate where required, along with other sites within the Trust.
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
Key areas:
- To provide highly professional catering services Trust-wide, aiming to continually exceed customer expectations of all patient groups, staff and visitors, and fulfil business objectives Trust-wide.
- To provide innovative leadership, role modelling and direction to the teams within the catering services areas of the Trust.
- Line management responsibilities for staff performance, conduct, attendance, absence and effective roster management ensuring compliance with operational procedures, policies and standards.
- To ensure that services comply with CQC, national guidance and legislation including Trust policies.
- Comply with Trust and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire, HACCP and COSHH.
- Management of contracts associated with catering, ensuring service provision and KPIs are met. Escalating and identifying corrective actions when required and implements remediation where necessary.
- Develops and implements standard operating procedures and policies for the Catering department.
- Making recommendations/new ideas for continued improvement and efficiencies across all aspects of the Catering services through innovation.
- Accountable and responsible for multiple budgets, ensuring the service is cost effective through efficient management and utilisation of workforce and non-pay budgets. Working with finance managers to discuss and resolve discrepancies escalating as appropriate. Actively identifying and assisting in the implementation of cost effective and efficient methods of working.
- To maintain an active awareness of industry trends and innovations, keeping up to date with the latest innovations in service.
- As a member of the Facilities management team, the post-holder will be required to undertake projects and other responsibilities within their main sphere of responsibility.
- Undertake a lead role in the formulation of the Trusts short, medium and long-term catering strategy for the benefit of patients and plan for changes/development of services.
- To deliver training to staff in the main aspects of tasks required to undertake their role including ensuring appropriate inductions take place for all staff along with refresher training.
- Initiate, implement and monitor service improvements.
- To effectively manage and investigate complaints or service issues implementing rectification plans and procedures, providing outcomes and responses, escalating as appropriate.
- To collate, input and analyse data using a variety of computer packages including but not limited to, Microsoft office software.
- To support the input of data into Healthroster verify and finalise payroll and staff attendance management), writing, reviewing and updating a variety of reports including workforce and Healthroster reports. To analyse the payroll report to ensure it is correct and within budget
- To co-ordinate the recruitment and selection procedure and interview for Catering Staff.
- Responsible for ensuring effective staff engagement and communication, actively promoting employee engagement using, staff surveys, staff drop-in sessions and team meetings
- To liaise with the staff in the Estates Department in relation to the maintenance and repair of equipment, logging a job and following up to task completion.
- To attend Health & Safety meetings or other committee meetings and raise awareness through distributing minutes of meetings and sharing of information.
- Include all Government initiatives adopted by the Trust - for example Care Quality Commission, Patient Led Assessment Care of the Environment (PLACE) are embedded into the catering service including the Interdependent Review of Hospital Food.
- Contribute to the negotiations of external catering contracts with Procurement.
- Contribute to the cost improvement plan schemes (CIPs) within the Estates and Facilities department to support overall Trust position.
- Ensure that food hygiene and safety regulations (HACCP), Health & Safety and COSHH are adhered too, and the services are regular amended to reflect the changes.
- Undertake audits of relevant areas and initiate necessary action.
- Operate effectively in a flexible and demanding environment and proactively engage with multiple stakeholders.
- Participate and understand the operational issues across the range of food services and times in different hospitals and demonstrate back to the floor approach.
- Review good practice in other parts of the NHS, the private healthcare market and other commercial sectors, and apply lessons learnt to the provision of catering services for the Trust.
- Facilitate the data collection of all performance information for catering and beverage services and Estates Return Information Collection (ERIC).
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
Job description
Job responsibilities
Key areas:
- To provide highly professional catering services Trust-wide, aiming to continually exceed customer expectations of all patient groups, staff and visitors, and fulfil business objectives Trust-wide.
- To provide innovative leadership, role modelling and direction to the teams within the catering services areas of the Trust.
- Line management responsibilities for staff performance, conduct, attendance, absence and effective roster management ensuring compliance with operational procedures, policies and standards.
- To ensure that services comply with CQC, national guidance and legislation including Trust policies.
- Comply with Trust and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire, HACCP and COSHH.
- Management of contracts associated with catering, ensuring service provision and KPIs are met. Escalating and identifying corrective actions when required and implements remediation where necessary.
- Develops and implements standard operating procedures and policies for the Catering department.
- Making recommendations/new ideas for continued improvement and efficiencies across all aspects of the Catering services through innovation.
- Accountable and responsible for multiple budgets, ensuring the service is cost effective through efficient management and utilisation of workforce and non-pay budgets. Working with finance managers to discuss and resolve discrepancies escalating as appropriate. Actively identifying and assisting in the implementation of cost effective and efficient methods of working.
- To maintain an active awareness of industry trends and innovations, keeping up to date with the latest innovations in service.
- As a member of the Facilities management team, the post-holder will be required to undertake projects and other responsibilities within their main sphere of responsibility.
- Undertake a lead role in the formulation of the Trusts short, medium and long-term catering strategy for the benefit of patients and plan for changes/development of services.
- To deliver training to staff in the main aspects of tasks required to undertake their role including ensuring appropriate inductions take place for all staff along with refresher training.
- Initiate, implement and monitor service improvements.
- To effectively manage and investigate complaints or service issues implementing rectification plans and procedures, providing outcomes and responses, escalating as appropriate.
- To collate, input and analyse data using a variety of computer packages including but not limited to, Microsoft office software.
- To support the input of data into Healthroster verify and finalise payroll and staff attendance management), writing, reviewing and updating a variety of reports including workforce and Healthroster reports. To analyse the payroll report to ensure it is correct and within budget
- To co-ordinate the recruitment and selection procedure and interview for Catering Staff.
- Responsible for ensuring effective staff engagement and communication, actively promoting employee engagement using, staff surveys, staff drop-in sessions and team meetings
- To liaise with the staff in the Estates Department in relation to the maintenance and repair of equipment, logging a job and following up to task completion.
- To attend Health & Safety meetings or other committee meetings and raise awareness through distributing minutes of meetings and sharing of information.
- Include all Government initiatives adopted by the Trust - for example Care Quality Commission, Patient Led Assessment Care of the Environment (PLACE) are embedded into the catering service including the Interdependent Review of Hospital Food.
- Contribute to the negotiations of external catering contracts with Procurement.
- Contribute to the cost improvement plan schemes (CIPs) within the Estates and Facilities department to support overall Trust position.
- Ensure that food hygiene and safety regulations (HACCP), Health & Safety and COSHH are adhered too, and the services are regular amended to reflect the changes.
- Undertake audits of relevant areas and initiate necessary action.
- Operate effectively in a flexible and demanding environment and proactively engage with multiple stakeholders.
- Participate and understand the operational issues across the range of food services and times in different hospitals and demonstrate back to the floor approach.
- Review good practice in other parts of the NHS, the private healthcare market and other commercial sectors, and apply lessons learnt to the provision of catering services for the Trust.
- Facilitate the data collection of all performance information for catering and beverage services and Estates Return Information Collection (ERIC).
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
Person Specification
Qualifications
Essential
- Degree in Hospitality Management (or equivalent) Managerial qualification.
- Advanced Food Hygiene Diploma.
- Evidence of professional development.
- An active awareness of industry trends and innovations of current issues in the NHS relating to Catering Services.
- In depth knowledge of food safety and kitchen hygiene legislation and comprehensive H.A.C.C.P systems.
- In depth knowledge on health & safety.
Desirable
- Formal Training Diploma and/or similar qualification.
- Membership of the Institute of Hospitality.
- Membership of Hospital Caterers Association (HCA).
Experience
Essential
- Five years' + experience working at a senior level within similar organisation.
- Previous managerial experience of high volume, large scale catering contact management operations and procedures within both the commercial food service sector and/or an NHS catering operation.
- Experience of working in a food service led and customer focused environment.
- Experience in implementing food safety controls and undertaking risk assessments.
- Proven track record in leading, co-ordinating and developing a large, multi-skilled and multi-faceted workforce.
- Experience in menu planning and the provision of nutritionally robust food and fluids to hospital patients.
- Experience of supplies contracts and purchasing methodology.
- Experience in the design, development, lay-out and equipment of large-scale catering premises.
- Experience of high value budgetary management and delivering services within budgets.
Skills and Knowledge
Essential
- Good verbal and non-verbal communication skills.
- Good staff management and leadership skills.
- Excellent Customer care skills.
- Ability to work under pressure and make considered decisions.
- Excellent organisational skills. Ability to think strategically.
- Innovative approach to service provision to enable a modern NHS catering service.
- Organised and methodical with good time management skills and ability to prioritise and deliver to deadlines.
- Good numeracy and literacy skills, financial awareness and the ability to meet defined budgetary targets.
- Good interpersonal skills.
- Flexible attitude to work.
Desirable
- Report writing.
- Project work.
Person Specification
Qualifications
Essential
- Degree in Hospitality Management (or equivalent) Managerial qualification.
- Advanced Food Hygiene Diploma.
- Evidence of professional development.
- An active awareness of industry trends and innovations of current issues in the NHS relating to Catering Services.
- In depth knowledge of food safety and kitchen hygiene legislation and comprehensive H.A.C.C.P systems.
- In depth knowledge on health & safety.
Desirable
- Formal Training Diploma and/or similar qualification.
- Membership of the Institute of Hospitality.
- Membership of Hospital Caterers Association (HCA).
Experience
Essential
- Five years' + experience working at a senior level within similar organisation.
- Previous managerial experience of high volume, large scale catering contact management operations and procedures within both the commercial food service sector and/or an NHS catering operation.
- Experience of working in a food service led and customer focused environment.
- Experience in implementing food safety controls and undertaking risk assessments.
- Proven track record in leading, co-ordinating and developing a large, multi-skilled and multi-faceted workforce.
- Experience in menu planning and the provision of nutritionally robust food and fluids to hospital patients.
- Experience of supplies contracts and purchasing methodology.
- Experience in the design, development, lay-out and equipment of large-scale catering premises.
- Experience of high value budgetary management and delivering services within budgets.
Skills and Knowledge
Essential
- Good verbal and non-verbal communication skills.
- Good staff management and leadership skills.
- Excellent Customer care skills.
- Ability to work under pressure and make considered decisions.
- Excellent organisational skills. Ability to think strategically.
- Innovative approach to service provision to enable a modern NHS catering service.
- Organised and methodical with good time management skills and ability to prioritise and deliver to deadlines.
- Good numeracy and literacy skills, financial awareness and the ability to meet defined budgetary targets.
- Good interpersonal skills.
- Flexible attitude to work.
Desirable
- Report writing.
- Project work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
