Job summary
A fantastic opportunity has arisen to join the Directorate for General Surgery and Urology for Frimley Health working at Wexham Park Hospital in a Service Manager (SM) role.
The role works closely with our clinical and administrative teams within our surgical specialties to co ordinate and facilitate the smooth running of the services.
We are looking for a proactive and forward thinking candidate, who has an excellent track-record, combined with the commitment and leadership skills to support delivery of an ambitious and exciting vision for our directorate.
Main duties of the job
Service development and delivery
To support the operations manager in developing service development plans / business plans to align national direction/strategies and local priorities.
Financial management
- To track budgets of agreed delegated responsibility to enable monthly variance reporting.
- To put in the place proactive steps to ensure that control measures are in place.
- To ensure that all income is appropriately assigned to the correct specialty in line with the national tariff.
Human resources management
To manage administration and support staff employed within services included within the remit of the role.
- To manage timely and effective recruitment and retention of staff in conjunction with the HR department.
General management
- Ensure that there are effective administration processes in place to ensure that patient access to services is optimised.
- Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role.
- Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust consultant leave policy.
- Take proactive steps as requested by operations manager if there is any deviation from the delivery of the access targets.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
The post holder will provide a highly visible and credible presence across the directorate. They will ensure that high standards of patient care and communication are provided to all patients.
The post holder will ensure that:
- All patients are treated with dignity and respect
- The patient experience is optimised through an efficient and effective service that encompasses the national and Trust agenda.
- All staff work and will use best practice in infection control and prevention.
- Develop services to meet the Trusts service and operational objectives
- Be responsible for delivering directorate inpatient and outpatient waiting list targets
The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options.
The post holder in conjunction with the operations manager and head of nursing will ensure that patient safety is maintained to the highest level.
The post holder will deputise for the operations manager as required.
KEY TASKS & RESPONSIBILITIES:
Service development and delivery
- To support the operations manager in developing service development plans / business plans to align national direction/strategies and local priorities.
Financial management
- To track budgets of agreed delegated responsibility to enable monthly variance reporting.
- To put in the place proactive steps to ensure that control measures are in place.
- To ensure that all income is appropriately assigned to the correct specialty in line with the national tariff.
- To track income from all clinical areas to ensure that this in line with planned forecasts for each specialty.
- To work with the operations manager to be able to explain the rationale for any variances and take corrective actions as requested.
Human resources management
To manage administration and support staff employed within services included within the remit of the role.
- To manage timely and effective recruitment and retention of staff in conjunction with the HR department.
- To ensure appraisal is carried out for all staff and training needs are identified with resources.
- To manage mandatory training levels and ensure that service records are kept up to date.
- To manage absence rates within the staff group.
- To ensure optimal use of staffing resources and review workforce requirements as required.
- To ensure all staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.
General management
- Ensure that there are effective administration processes in place to ensure that patient access to services is optimised.
- Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role.
- Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust consultant leave policy.
- Take proactive steps as requested by operations manager if there is any deviation from the delivery of the access targets.
- Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the operations manager and others to avoid future occurrences.
Health & safety
The Trust recognises and accepts its responsibility to provide a safe and healthy working environment for anyone on its premises.
- As a service manager you are required to ensure that all staff and site users, (such as contractors), working within their area of responsibility receive all necessary health and safety information, and are appropriately trained to enable them to undertake their duties safely and without unnecessary risk.
- As an employee you also have a duty to take reasonable care of your own health and safety and you are required to follow all relevant health and safety policies and procedures.
Equal opportunities
- You are required to comply with and maintain awareness of the Trusts policies relating to equal opportunities.
Job description
Job responsibilities
The post holder will provide a highly visible and credible presence across the directorate. They will ensure that high standards of patient care and communication are provided to all patients.
The post holder will ensure that:
- All patients are treated with dignity and respect
- The patient experience is optimised through an efficient and effective service that encompasses the national and Trust agenda.
- All staff work and will use best practice in infection control and prevention.
- Develop services to meet the Trusts service and operational objectives
- Be responsible for delivering directorate inpatient and outpatient waiting list targets
The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options.
The post holder in conjunction with the operations manager and head of nursing will ensure that patient safety is maintained to the highest level.
The post holder will deputise for the operations manager as required.
KEY TASKS & RESPONSIBILITIES:
Service development and delivery
- To support the operations manager in developing service development plans / business plans to align national direction/strategies and local priorities.
Financial management
- To track budgets of agreed delegated responsibility to enable monthly variance reporting.
- To put in the place proactive steps to ensure that control measures are in place.
- To ensure that all income is appropriately assigned to the correct specialty in line with the national tariff.
- To track income from all clinical areas to ensure that this in line with planned forecasts for each specialty.
- To work with the operations manager to be able to explain the rationale for any variances and take corrective actions as requested.
Human resources management
To manage administration and support staff employed within services included within the remit of the role.
- To manage timely and effective recruitment and retention of staff in conjunction with the HR department.
- To ensure appraisal is carried out for all staff and training needs are identified with resources.
- To manage mandatory training levels and ensure that service records are kept up to date.
- To manage absence rates within the staff group.
- To ensure optimal use of staffing resources and review workforce requirements as required.
- To ensure all staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.
General management
- Ensure that there are effective administration processes in place to ensure that patient access to services is optimised.
- Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role.
- Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust consultant leave policy.
- Take proactive steps as requested by operations manager if there is any deviation from the delivery of the access targets.
- Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the operations manager and others to avoid future occurrences.
Health & safety
The Trust recognises and accepts its responsibility to provide a safe and healthy working environment for anyone on its premises.
- As a service manager you are required to ensure that all staff and site users, (such as contractors), working within their area of responsibility receive all necessary health and safety information, and are appropriately trained to enable them to undertake their duties safely and without unnecessary risk.
- As an employee you also have a duty to take reasonable care of your own health and safety and you are required to follow all relevant health and safety policies and procedures.
Equal opportunities
- You are required to comply with and maintain awareness of the Trusts policies relating to equal opportunities.
Person Specification
Qualifications
Essential
- Degree or equivalent level of experience
- Evidence of continuing personal development
Desirable
Experience
Essential
- Experience in designing workflows & processes
- Experience in management of financial cost control including identification of potential savings opportunities
Skills
Essential
- Ability to learn and adapt quickly to the requirements of a new role
- Ability to work on own initiative
- Ability to simultaneously manage a range of complex tasks and prioritise workload
- Ability to deal effectively with other professional staff
Desirable
- Strong and flexible report writing skills
Person Specification
Qualifications
Essential
- Degree or equivalent level of experience
- Evidence of continuing personal development
Desirable
Experience
Essential
- Experience in designing workflows & processes
- Experience in management of financial cost control including identification of potential savings opportunities
Skills
Essential
- Ability to learn and adapt quickly to the requirements of a new role
- Ability to work on own initiative
- Ability to simultaneously manage a range of complex tasks and prioritise workload
- Ability to deal effectively with other professional staff
Desirable
- Strong and flexible report writing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
