Job summary
This role will support the coordination of care for cancer patients through their cancer pathways for the Diagnostic pathway within endoscopy. This role will be focussed around the Faster Diagnostic Standards of the cohort of patients who are referred to Frimley Health from local GPs, internal services and other trusts on a diagnostic endoscopy pathway.
This role will be guided and supervised by the Endoscopy Service Manager and the Deputy Service Manager in collaboration with the cancer team in order to meet the targets set by the Faster Diagnostic standards with patient with a GI suspected Cancer.
The post holder will coordinate the pathway through endoscopy from referral to report and either the confirmation of a confirmed cancer or no cancer is suspected. The post holder will support recording of national audit data for cancer patients in collaboration with clinical teams to support FDS (Faster Diagnosis Standard), SSMP (Self supported Management Programme).
Main duties of the job
Co-ordindate care by providing a seemlesss pathway for all FDS patients ensuring we meet the Faster diagnostic pathway. Targets to be met for OGD's, Colonoscopy and Flexible Sigmoidoscopy. To liaise with all patients booking their Diagnostic procedure, ensuring that they have their bowel prep on time and that all patients are called and confirmed to reduce DNA rates and ensure the patient comes in within the FDS targeted pathway.
The post holder will also provide information to patients and service users regarding support available during their cancer pathway.
About us
Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
- Development of navigation pathway for patients at diagnosis stage
- Provide a single point of contact for patients throughout their diagnostic pathway in Endoscopy
- Responsible for contacting and organising appointments and information and results based on decisions made by a registered practitioner,
- Coach patients and carers in the safe taking of any bowel prep or instructions during their diagnostic investigations
- Comment on proposed changes to policies and procedures
- Support and contribute to audit processes, governance, and service development
- Responsible for validation and updating of database(s) required for national and local reporting
- Support the planning/inviting/organising of informative events for patients
- The post holder will have a good knowledge and understanding of patient pathways
- The post holder will have excellent communication and organisational skills, together with a high attention to detail and levels of accuracy.
Job description
Job responsibilities
- Development of navigation pathway for patients at diagnosis stage
- Provide a single point of contact for patients throughout their diagnostic pathway in Endoscopy
- Responsible for contacting and organising appointments and information and results based on decisions made by a registered practitioner,
- Coach patients and carers in the safe taking of any bowel prep or instructions during their diagnostic investigations
- Comment on proposed changes to policies and procedures
- Support and contribute to audit processes, governance, and service development
- Responsible for validation and updating of database(s) required for national and local reporting
- Support the planning/inviting/organising of informative events for patients
- The post holder will have a good knowledge and understanding of patient pathways
- The post holder will have excellent communication and organisational skills, together with a high attention to detail and levels of accuracy.
Person Specification
Qualifications
Essential
- Evidence of further education beyond A level or equivalent work experience
- Experience of using Microsoft office for windows
Desirable
- Evidence of further education
Experience
Essential
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines
- Problem solving techniques and implementation of sustainable changes
- Knowledge of administration procedures and experience of using multiple and complex IT systems
- Management of complex administrative process
- Effective time management
- Productive working without supervision
- Proactive and able to work on own initiative
- Tactful and diplomatic
Desirable
- Experience in the NHS environment
- Experience of working with multidisciplinary team members
- Experience of working with senior clinical staff
- Knowledge and understanding of the Cancer Waiting Times framework, Cancer Outcomes and Services Dataset and National Cancer Audit Datasets
- Call Centre experience
Skills & Knowledge
Essential
- Able to communicate sensitive information to people affected by cancer, HCPs and other service users
- Ability to communicate both verbally and non-verbally on a daily basis with all members of the MDT
- Ability to prioritise and delegate tasks appropriately
- Dealing professionally, promptly and sensitively and escalate problems, issues and complaints
- Ability to work autonomously or as part of a team
- Understanding and providing excellent customer service
- Ability to read and interpret complex data with attention to detail
- Strong Microsoft Office Suite knowledge and experience
- Flexible attitude to working
- Good time management skills and ability to prioritise workload
Desirable
- Understanding of Hospital Patient Administration Systems
- Understanding of the National Cancer Targets to support performance within cancer teams
Special Requirements
Essential
- Ability to travel to and work on multiple sites as needed
- Willingness to undertake training
- Flexibility to support service
- Demonstrable ability to meet Trust values
- Conscientious and hardworking
- Proactive and able to work on own initiative
- Tactful and diplomatic
- Self-motivated and enthusiastic
- Professional and confident approach
Person Specification
Qualifications
Essential
- Evidence of further education beyond A level or equivalent work experience
- Experience of using Microsoft office for windows
Desirable
- Evidence of further education
Experience
Essential
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines
- Problem solving techniques and implementation of sustainable changes
- Knowledge of administration procedures and experience of using multiple and complex IT systems
- Management of complex administrative process
- Effective time management
- Productive working without supervision
- Proactive and able to work on own initiative
- Tactful and diplomatic
Desirable
- Experience in the NHS environment
- Experience of working with multidisciplinary team members
- Experience of working with senior clinical staff
- Knowledge and understanding of the Cancer Waiting Times framework, Cancer Outcomes and Services Dataset and National Cancer Audit Datasets
- Call Centre experience
Skills & Knowledge
Essential
- Able to communicate sensitive information to people affected by cancer, HCPs and other service users
- Ability to communicate both verbally and non-verbally on a daily basis with all members of the MDT
- Ability to prioritise and delegate tasks appropriately
- Dealing professionally, promptly and sensitively and escalate problems, issues and complaints
- Ability to work autonomously or as part of a team
- Understanding and providing excellent customer service
- Ability to read and interpret complex data with attention to detail
- Strong Microsoft Office Suite knowledge and experience
- Flexible attitude to working
- Good time management skills and ability to prioritise workload
Desirable
- Understanding of Hospital Patient Administration Systems
- Understanding of the National Cancer Targets to support performance within cancer teams
Special Requirements
Essential
- Ability to travel to and work on multiple sites as needed
- Willingness to undertake training
- Flexibility to support service
- Demonstrable ability to meet Trust values
- Conscientious and hardworking
- Proactive and able to work on own initiative
- Tactful and diplomatic
- Self-motivated and enthusiastic
- Professional and confident approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
