Assistant Hotel Services Manager - Housekeeping

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Assistant Hotel Services Manager Housekeeping

PAY BAND: 7

DEPARTMENT: Estates and Facilities -Soft Services

RESPONSIBLE TO: General Manager Facilities

DIMENSIONS OF JOB:

• Responsible for the management of Housekeeping Services including all supervisors, housekeepers, and the deep cleaning team at Wexham Park Hospital (and any additional community sites).

• Responsible for the management and supervision of housekeeping department across the hospital

• Supervision of a team of approximately150WTE including all of the hotel services provision to the private patients department at Wexham. Ensuring that the service provided meets all regulatory and statutory standards/ quality service standards that are patient /customer focussed and that it adapts to meet the Hospital needs.

• Responsible for managing housekeeping expenditure in line with allocated budget.

• Responsible for managing a number of contracted services relating to the provision of the housekeeping service.

KEY TASKS & RESPONSIBILITIES

The post holder will be responsible for:

• Ensuring that the breakfast service is served by the housekeeping team across all ward areas

• Responsible for managing the following contracts across the site, linen and laundry services; pest control; grounds & window cleaning, mat and air fresher provision .

• Ensuring that the service complies with all local and NHS Standards and the services provided are compliant at all times.

• Provide expert and specialist advice on areas within management control and respond to national directives as appropriate.

• Selection and purchase of suitable, equipment and materials.

• Contribute to the Trusts business and strategic goals.

Main Duties and Responsibilities

• Responsible for the operational management of the Housekeeping Services, providing an efficient and effective service that meets both the NHS Standards of Cleanliness across the Wexham site and any other community sites as required.
• Responsible for ensuring that all cleaning, deep cleaning and periodic work is scheduled and carried out the required NHS standards.
• Responsible for the management of all Housekeeping Services, Supervisors, Housekeepers and all Hotel services of Private Patient Ward and the Deep Cleaning/Wall Washing Team.
• Manage the hotels service team providing facilities services to the private patient ward(s).

• Authorised signatory for time sheets/pay.

• Responsible for obtaining quotations and ordering of new cleaning equipment cleaning materials and stationary.

• Develop Housekeeping Services in line with Trust Policies and Procedures including new practices and initiatives to meet both NHS guidelines and CQC standards and the continual development of the services to meet Trust requirements.
• Ensuring that all servicer requirements are met to provide a flexible, responsive, customer focussed service.

TEAM MANAGEMENT

• Responsible for the planning of efficient and cost-effective use of staffing hours.
• Responsible for the delegation of duties to Supervisors and Housekeepers to ensure 24 hour, 7 days a week sufficient cover to meet the service requirements.
• Responsible for the recruitment and retention of staff within Trust guidelines.
• To conduct staff appraisal interviews, giving constructive feedback, identifying training needs and setting objectives including Learning and Development training as appropriate with each member of staff in line with Trust guidelines.
• Responsible for ensuring that all staff attend mandatory training
• Responsible for maintaining records for all members of staff
• Responsible for monitoring f sickness levels and referring staff as appropriate to Occupational Health.
• Counselling of staff, which in some instances can be highly complex/sensitive.
• Participate in Disciplinary procedures and attend relevant meetings as required.

OPERATIONAL MANAGEMENT

• Ensure that the service is provided at the agreed levels, and that quality standards are maintained.
• In conjunction with the General Manager Facilities formulates policies, procedures and working practices, and ensures implementation.
• Maintain records of compliments and complaints, investigating /resolving complaints in a timely manner.
• Develop cleaning practises and initiatives to ensure the provision of a cost effective and quality service that is proactive to meeting the requirements of the Trust.
• Meet with Departmental Heads, Nursing staff and other stakeholders to ensure that agreed services levels are to the agreed standard.
• Be aware of all new developments in cleaning materials, machinery, planning and recommending changes that will improve the service.
• Responsible for COSHH assessments, risk assessments and audits and work practises on new products and tasks are undertaken, and ensure that all records are regularly updated.
• Responsible for organising the monitoring all areas on a monthly basis
• Requirement to be a key member of the PLACE (Patients-Led Assessments of the Care Environment) inspection team,
• Liaise with Laundry Contractors regarding deliveries; deal with shortfalls in quantities; quality control;
• Allocate staff to deal with requests from the facilities helpdesk for cleaning to be undertaken within wards/departments e g floods, spillages, replenishment of cleaning materials etc.
• Co-ordinate and monitor Pest Control throughout the hospital and all associated buildings. Organise call-out services to deal with emergencies and infestations. Ensure that all site visits company record sheets are retained in companys record folder which is held by the Trust.

FINANCIAL

• Responsible for managing housekeeping expenditure in line with allocated budget.
• Responsible for ensuring that all Housekeeping staff complete the staff signing in/signing out sheets on all shifts worked.
• Responsible for the completion and signing of the monthly time sheets (authorised signatory)
• Ensure all cleaning is carried out to the necessary infection control standards.
• Ensure efficient and cost-effective use of machinery, equipment and cleaning materials.
• Ensure that all machinery is PAT tested and maintained in a safe condition, authorising repairs, and recommending replacements as necessary.
• Responsible for ordering suitable uniforms and protective clothing for all Housekeeping Services staff working in Wards/Departments.

This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.

This job description should be read in conjunction with the supervisory JD Addendum, available at: https://www.fhft.nhs.uk/media/2753/jd-addendum-supervisory.pdf

Experience

Essential

• oResponsible for the management and supervision of housekeeping department across the hospital covering all housekeeping services and the breakfast service on the wards
• o Supervision of a team of approximately150WTE including all of the hotel services provision to the private patient's department at Wexham. Ensuring that the service provided meets all regulatory and statutory standards/ quality service standards that are patient /customer focussed and that it adapts to meet the Hospital needs.
• oResponsible for managing the following contracts across the site, linen and laundry services; pest control; grounds & window cleaning, mat and air fresher provision and l liaising with the contracts team and suppliers to ensure smooth running and efficient services that meet the requirements of the Trust.
• oResponsible for managing the following contracts across the site, linen and laundry services; pest control; grounds & window cleaning, mat and air fresher provision and l liaising with the contracts team and suppliers to ensure smooth running and efficient services that meet the requirements of the Trust.
• oResponsible for managing the following contracts across the site, linen and laundry services; pest control; grounds & window cleaning, mat and air fresher provision and l liaising with the contracts team and suppliers to ensure smooth running and efficient services that meet the requirements of the Trust.
• oAuditing of all contracted services provided under the posts remit.
• oProvide expert and specialist advice on areas within management control and respond to national directives as appropriate
• oContribute to the Trusts' business and strategic goals.

Skills and experience

Essential

• oResponsible for the planning of efficient and cost-effective use of staffing hours. oResponsible for the delegation of duties to Supervisors and Housekeepers to ensure 24 hour, 7 days a week sufficient cover to meet the service requirements. oResponsible for formulating staff rotas and the allocating of staff to areas of responsibility within Wards/Departments.
• oResponsible for ensuring that all staff attend mandatory training - Health & Safety Training (Manual Handling/Fire Training). As part of the Trust's Induction programme, plan organise and lead training of all housekeeping staff, in specialised Housekeeping Induction Training which includes COSH/Infection Control/Waste Streams/Information Governance
• oParticipate in Disciplinary procedures and attend relevant meetings as required. oResponsible for the provision of work schedules for all areas within the responsibility of the Housekeeping Services and ensure that the schedules are regularly reviewed to meet changing needs of the Trust.
• oResponsible for the provision of work schedules for all areas within the responsibility of the Housekeeping Services and ensure that the schedules are regularly reviewed to meet changing needs of the Trust
• oRequirement to be a key member of the PLACE (Patients-Led Assessments of the Care Environment) inspection team, establish action plan and implement any corrective actions within the remit of the role
• oResponsible for ensuring that all Housekeeping staff complete the staff signing in/signing out sheets on all shifts worked. Also liaise with Bank Housekeeper Manager with reference to Bank housekeeper signing in/out sheets
• oResponsible for managing housekeeping expenditure in line with allocated budget.
• Educated to Degree Level or equivalent.
• Significant experience in a senior supervisory/managerial level role.
• Experience in management of large housekeeping services
• Strong leadership skills, able to work independently and as part of a team
• Strong level of Numeracy and literacy and, proficient in Excel and Word
• Excellent time management skills with the ability to meet challenging deadlines and prioritise workloads effectively.
• Ability to coach and train staff
• Ability to solve problems and to use work on own initiative
• Effective and clear written and verbal communication skills. Comfortable with leading and presenting training sessions
• Good interpersonal influencing and negotiating skills
• Experience of managing services within budgetary constraint's Assertive, but approachable style. Ability to manage difficult / stressful situations
• Specialist knowledge and experience appertaining to Housekeeping services and Business Management Leadership skills
• Good verbal and non-verbal communication
• Good staff management and leadership
• Excellent Customer care skills
• Ability to work under pressure and make considered decisions
• Excellent organisational skills Ability to think strategically
• Innovative approach to service provision to enable a modern NHS catering service
• Organised and methodical with good time management skills and ability to prioritise and deliver to deadlines
• Flexible attitude to work
• Hold a valid driving licence.
• Working "out of hours" when required

Desirable

• Full membership of BIC.Sc or equivalent
• Experience managing housekeeping in hospital environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).