Job summary
We are seeking an enthusiastic business manager to join the Radiology team at Frimley Health.
The Radiology Business Manager will support the Radiology General Manager, Chief of Service and Site Leads to deliver effective, integrated, operational, quality and financial performance for the radiology directorate across all sites.
The post holder is expected to provide proactive and visible leadership across all radiology services. This will include leadership of quality improvement, and collaboration initiatives across the Trusts sites.
Main duties of the job
The role is responsible for ensuring national and local access targets, turnaround times and key performance metrics are achieved, measurable and visible to appropriate stakeholders. They will be responsible for ensuring all aspects of quality, performance and financial objectives are delivered. They will provide strong leadership at a directorate level, ensuring that there are appropriate systems and processes in place to deliver objectives and drive forward the service to improve operational effectiveness. The Business Manager will support the delivery of the Community Diagnostic Hub (CDH) programme and develop appropriate business cases to support the future development of services as required.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
KEY TASKS & RESPONSIBILITIES
Business Management
- Lead the development of all business cases whether for changes to service, new equipment or new posts which impact across the directorate.
- Lead the development and monitoring of Service Level Agreements internally and externally ensuring they are fit to deliver the required service.
- Develop bids using complex information and data from a variety of sources to support additional funding streams, increased staffing opportunities and applications for new innovative technologies.
- Lead the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets.
- Develop evidence-based proposals for initiatives that will support the directorate to develop in efficiency, quality, safety, and enhance services.
- Responsible for ensuring all administration processes, organisational management and escalation procedures are in place and fit for purpose
Financial Management
- Work with the Radiology General Manager and the directorates Finance Manager to ensure the directorate remains within budget and operates efficiently.
- Work with the General Manager and Finance Manager to develop the directorates annual budget setting process and cost improvement plans.
- Deliver efficiency improvements and cost improvements without detriment to quality of service and patients experience, in order to meet the Trusts annual cost improvement plan.
- Manage agreed budgets to ensure the efficient and effective use of resources and the achievement of all financial targets on a monthly basis.
Strategic Development:
In partnership with the General Manager and Chief of Service:
- Ensure strategic and annual plans for the directorate are developed and contribute to the development of the Trust strategic plan.
- Ensure annual objectives for the directorate are agreed, which support the achievement of Trust and ICS plans including the development of the Community Diagnostic Centre (CDC).
- Develop a strategy for improvement within the directorate incorporating Trust objectives, the GIRFT report, all aspects of clinical governance, quality improvement, and developing the QSI programme.
- Prepare robust business cases to develop or sustain services in line with the strategic direction of the Trust and needs of the directorate.
- Contribute to the service development agenda by identifying and assessing strategic options e.g., service redesign; capacity and demand management; financial planning and quality improvement.
- Presents proposals to the General Manager and Chief of Service to input to the broader strategic debate within the Trust.
- Understands the whole systems impact, particularly when working collaboratively with CDC stakeholders liaising with external partners as appropriate
Management and Supervision:
- Direct line management of Quality Governance Lead, and Site Office Managers, with overall management of the clerical teams and services including medical secretaries and bookings teams.
- Provide leadership of these staff and ensure appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results.
- Assist in disciplinary and grievance matters and be a point of escalation for any matters in the clerical teams.
- Ensure that appraisals and personal development plans are regularly carried out and reviewed and that appraisal process and quality is of a high standard across the clerical teams.
- Provide direction and leadership to the quality and clerical teams, ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of the Trust.
Operational Management:
- Lead on the monitoring and management of all access standards and KPIs for the directorate.
- Leads on service development developing and implementing policies.
- Proposes changes with other working groups which may have wider implications and develops service wide performance and policies.
- Ensure the directorate has fit for purpose policies and procedures for managing operational challenges, has robust data and visibility with a framework for managing performance and operations.
- Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks.
- Work with the Chief of Service, Site leads, and Modality leads to secure clinical engagement in performance improvements and service developments, working with leads in other directorates where appropriate.
- Make judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict, e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices.
- Overall responsibility, through clerical teams to ensure administration processes in place and support efficient patient pathways.
- Management of consultant rotas including annual leave and performance of scan to report metrics with clear policies developed for ensuring robust escalation processes and management processes in place.
- Lead on cancer performance reporting, ensuring clear and aligned processes for reporting cancer targets across all sites and managing thematic issues for breaches.
- Appropriate management of WLI initiatives to ensure backlogs are managed and reporting targets are met.
- Ensure robust management of waiting lists is in place, leading change where necessary to ensure targets are met.
- Overall responsibility, through clerical and quality team, that all patient and service-related policies are up to date with robust systems for controlled documents, management of patient information and update processes in place.
Quality Governance and Improvement:
- Promote innovation and quality improvement to ensure best-practice services for patients and positive working experience for staff.
- Identify and lead projects to modernise and improve service delivery and patient access.
- Empower staff, encouraging a culture of continuous quality improvement and supporting projects and teams.
- Develop a culture of patient involvement and representative groups in service planning and development.
- Respond appropriately in the investigation of complaints and where required meet with patients and their families.
- Working with the Quality Lead, support the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety, ensuring there are robust processes for management of these.
- Have a good understanding of clinical governance. secondary care processes and pathways mandatory access targets and advanced skills in managing complex services.
Leadership:
- Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services.
- Encourage a culture where employees are empowered to take personal responsibility, are well motivated and able to understand and commit themselves to the objectives of the Trust.
- Provide effective and visible leadership and direction at all times in the operation and delivery of all services with the directorate.
Job description
Job responsibilities
KEY TASKS & RESPONSIBILITIES
Business Management
- Lead the development of all business cases whether for changes to service, new equipment or new posts which impact across the directorate.
- Lead the development and monitoring of Service Level Agreements internally and externally ensuring they are fit to deliver the required service.
- Develop bids using complex information and data from a variety of sources to support additional funding streams, increased staffing opportunities and applications for new innovative technologies.
- Lead the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets.
- Develop evidence-based proposals for initiatives that will support the directorate to develop in efficiency, quality, safety, and enhance services.
- Responsible for ensuring all administration processes, organisational management and escalation procedures are in place and fit for purpose
Financial Management
- Work with the Radiology General Manager and the directorates Finance Manager to ensure the directorate remains within budget and operates efficiently.
- Work with the General Manager and Finance Manager to develop the directorates annual budget setting process and cost improvement plans.
- Deliver efficiency improvements and cost improvements without detriment to quality of service and patients experience, in order to meet the Trusts annual cost improvement plan.
- Manage agreed budgets to ensure the efficient and effective use of resources and the achievement of all financial targets on a monthly basis.
Strategic Development:
In partnership with the General Manager and Chief of Service:
- Ensure strategic and annual plans for the directorate are developed and contribute to the development of the Trust strategic plan.
- Ensure annual objectives for the directorate are agreed, which support the achievement of Trust and ICS plans including the development of the Community Diagnostic Centre (CDC).
- Develop a strategy for improvement within the directorate incorporating Trust objectives, the GIRFT report, all aspects of clinical governance, quality improvement, and developing the QSI programme.
- Prepare robust business cases to develop or sustain services in line with the strategic direction of the Trust and needs of the directorate.
- Contribute to the service development agenda by identifying and assessing strategic options e.g., service redesign; capacity and demand management; financial planning and quality improvement.
- Presents proposals to the General Manager and Chief of Service to input to the broader strategic debate within the Trust.
- Understands the whole systems impact, particularly when working collaboratively with CDC stakeholders liaising with external partners as appropriate
Management and Supervision:
- Direct line management of Quality Governance Lead, and Site Office Managers, with overall management of the clerical teams and services including medical secretaries and bookings teams.
- Provide leadership of these staff and ensure appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results.
- Assist in disciplinary and grievance matters and be a point of escalation for any matters in the clerical teams.
- Ensure that appraisals and personal development plans are regularly carried out and reviewed and that appraisal process and quality is of a high standard across the clerical teams.
- Provide direction and leadership to the quality and clerical teams, ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of the Trust.
Operational Management:
- Lead on the monitoring and management of all access standards and KPIs for the directorate.
- Leads on service development developing and implementing policies.
- Proposes changes with other working groups which may have wider implications and develops service wide performance and policies.
- Ensure the directorate has fit for purpose policies and procedures for managing operational challenges, has robust data and visibility with a framework for managing performance and operations.
- Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks.
- Work with the Chief of Service, Site leads, and Modality leads to secure clinical engagement in performance improvements and service developments, working with leads in other directorates where appropriate.
- Make judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict, e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices.
- Overall responsibility, through clerical teams to ensure administration processes in place and support efficient patient pathways.
- Management of consultant rotas including annual leave and performance of scan to report metrics with clear policies developed for ensuring robust escalation processes and management processes in place.
- Lead on cancer performance reporting, ensuring clear and aligned processes for reporting cancer targets across all sites and managing thematic issues for breaches.
- Appropriate management of WLI initiatives to ensure backlogs are managed and reporting targets are met.
- Ensure robust management of waiting lists is in place, leading change where necessary to ensure targets are met.
- Overall responsibility, through clerical and quality team, that all patient and service-related policies are up to date with robust systems for controlled documents, management of patient information and update processes in place.
Quality Governance and Improvement:
- Promote innovation and quality improvement to ensure best-practice services for patients and positive working experience for staff.
- Identify and lead projects to modernise and improve service delivery and patient access.
- Empower staff, encouraging a culture of continuous quality improvement and supporting projects and teams.
- Develop a culture of patient involvement and representative groups in service planning and development.
- Respond appropriately in the investigation of complaints and where required meet with patients and their families.
- Working with the Quality Lead, support the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety, ensuring there are robust processes for management of these.
- Have a good understanding of clinical governance. secondary care processes and pathways mandatory access targets and advanced skills in managing complex services.
Leadership:
- Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services.
- Encourage a culture where employees are empowered to take personal responsibility, are well motivated and able to understand and commit themselves to the objectives of the Trust.
- Provide effective and visible leadership and direction at all times in the operation and delivery of all services with the directorate.
Person Specification
Qualifications
Essential
- Educated to Masters degree or equivalent
- Experience at middle management level
- Evidence of operational management
Specific Competencies
Essential
- Leadership and open management skills
- Management of stressful situations
- Analytical skills
- Knowledge of clinical governance and quality improvement initiatives
Specialist Experience
Essential
- Expert in writing complex business cases
- Experience in managing projects
- Experience of radiology systems and data management
Person Specification
Qualifications
Essential
- Educated to Masters degree or equivalent
- Experience at middle management level
- Evidence of operational management
Specific Competencies
Essential
- Leadership and open management skills
- Management of stressful situations
- Analytical skills
- Knowledge of clinical governance and quality improvement initiatives
Specialist Experience
Essential
- Expert in writing complex business cases
- Experience in managing projects
- Experience of radiology systems and data management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
