BANK Porter

Frimley Health NHS Foundation Trust

This job is now closed

Job summary

The ideal candidate will have excellent verbal and written communication skills and be competent in the use of IT systems. You will also be willing to work hard in a team, as well as confident to carry out individual duties. You will be interacting with a high number of patients each day, playing a vital part in making their stay as comfortable as possible.

Main duties of the job

On a typical day as a Porter you can expect to transport patients around the site, move equipment and furniture between wards, collect and deliver essential supplies and samples, undertake Postal Service/messenger duties, collect and dispose of waste, collect and deliver patient meals trollies and respond to any emergency situations that may arise.

Due to the nature of the role, you will be required to adhere to departmental standards and health and safety regulations. You will also act at all times in a manner that upholds the Trust's values, working as part of a team to ensure efficiency and excellent customer care. All successful applicants may be required toundertake an external conflict management course arranged by the Trust.

As a BANK member of staff you will work when required to cover the porters rota shift pattern that may include nights. You will receive pay enhancements for unsociable hours. Example shift times available are: 0630 - 1430, 1200 - 2000hrs , 1400 - 2200hrs and 1900 - 0700hrs.

As part of the recruitment process you will complete a Maths and English assessment, in order to progress to interview you will need to pass this test.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Date posted

23 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.06 a year per hour incl. HCAS

Contract

Bank

Working pattern

Flexible working

Reference number

151-LC076

Job locations

Frimley Park Hospital

Portsmouth Rd

Camberley

GU16 7UJ

Job description

Job responsibilities

Work to the roster prepared by the Assistant Hotel Services Manager or his deputy.

Ensure that all patients and visitors are treated in a polite and considerate manner and receive prompt assistance when required. To ensure that telephones are answered efficiently and courteously and that written and / or verbal messages are conveyed quickly, clearly and accurately.

Transport patients by means of bed, wheelchair or trolley, ensuring that the transportation is carried out in a safe and courteous manner.

Check that all modes of patient / equipment transport are safe and in good working order, place defect order for any maintenance that is required to your supervisor or departmental Manager.

Please see Job Description and Person Specification for further information

Job description

Job responsibilities

Work to the roster prepared by the Assistant Hotel Services Manager or his deputy.

Transport patients by means of bed, wheelchair or trolley, ensuring that the transportation is carried out in a safe and courteous manner.

Check that all modes of patient / equipment transport are safe and in good working order, place defect order for any maintenance that is required to your supervisor or departmental Manager.

Please see Job Description and Person Specification for further information

Person Specification

Experience

Essential

Previous Portering experience or worked within a service industry
Good customer relationships

Desirable

Previous experience in working within a team environment.
Worked within a multi-disciplined industry

Skills

Essential

Be able to work using own initiative and within a multi-disciplined team.
Good clear communication skills

Desirable

Good clear understanding of the English language and vocabulary

Special Requirements

Essential

Due to the nature of the role, the post holder must have the ability to move and lift heavy objects e.g. beds/wheelchairs/meal trollies

Desirable

Able to adapt to needs of the service and work under pressure

Person Specification

Experience

Essential

Previous Portering experience or worked within a service industry
Good customer relationships

Desirable

Previous experience in working within a team environment.
Worked within a multi-disciplined industry

Skills

Essential

Be able to work using own initiative and within a multi-disciplined team.
Good clear communication skills

Desirable

Good clear understanding of the English language and vocabulary

Special Requirements

Essential

Due to the nature of the role, the post holder must have the ability to move and lift heavy objects e.g. beds/wheelchairs/meal trollies

Desirable

Able to adapt to needs of the service and work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.