EPR Credentialed Trainer

Frimley Health NHS Foundation Trust

This job is now closed

Job summary

You will be part of the EPR training team who will be delivering training of our new Epic EPR clinical system to every member of staff needing access to the system across the Trust.

You will be responsible for delivering training on one application within the Epic system and will be teaching classes of around 9-15 people over a 7-9 week period.

Prior to delivering the training, You will be helping to develop and update training materials in line with recommended adjustments from Subject Matter Experts in the Trust or from the build team. You will provide support during Go-Live and work with super users to ensure end users are confident using the system.

Participate in out of hours work e.g. weekends, evenings as and when required. In particular, during the training period and around go-live

Main duties of the job

Attending and passing the Credentialing Program.
Develop a strong understanding of the Epic application(s) as implemented at NHS Frimley Health Foundation Trust
Conduct clinical software training classes for the Frimley Health community of workforce members as assigned based on credentialing competency.
Work with the Principal trainers to prepare approved materials while meeting project timelines.
Recommend adjustments and updates to learning materials and curriculum as needed.
Administer competency tests.
Assist with creating course materials and documents such as handouts, manuals, eLearning and other educational colleterial. While updating existing content and supporting the creation of a trust wide learning library which can be accessed by all trust employees
Maintain training records in the EPR learning management system
Provide status reports and updates in a timely manner throughout the project.
Act as an ambassador for the Epic EPR programme

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

Date posted

03 August 2021

Pay scheme

Agenda for change

Band

Band 5

Salary

£26,152 to £32,146 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

151-KG5758

Job locations

Heatherwood Hospital

London Road

Ascot

SL5 8AA

Job description

Job responsibilities

PURPOSE OF JOB:

To deliver the best-in-class Epic training experience for our Trust
To ensure there is a consistently high standard of training delivery during the deployment of Epic across the Trust
Work closely with the Principal Trainers to ensure that training material and content are updated in line with system changes
Have a visible presence across multiple sites and engage both clinical and non-clinical areas educating and supporting our colleagues
Communication and Working Relationships
- Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organisation
- Teaching and presenting complicated information to staff in a way that is easy to understand and tailored to their learning needs.
- Possess the ability to tackle difficult conversations with those in senior positions.
- Support relationships with suppliers and ensure robust processes are established.
- Ability to successfully collaborate and negotiate with others of different skill sets, backgrounds and levels within and external to the organisation in sometimes contentious situations
- Ability to effectively conduct meetings, both formal and informal
Policy and service Development:
- Will be guided by department policy and procedure and responsible for proposing changes to working practice procedures, as and when needed.
Finances:
- Will be responsible for safe use of expensive IT equipment
General
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Act consistently with legislation, policies, procedures and other quality approaches and alert others to the need for improvements to quality.
- Work effectively in own team and as part of the whole organisation.
- Prioritise, organise and carry out own work effectively.
- Any other duties, which may be requested by the manager to facilitate the smooth running of the department.
- This job description is not exhaustive and can be altered in consultation with the post holder.
- The Trust is an equal opportunities employer. The post holder is at all times expected to promote and implement the Trusts equal opportunities policies.
- The post holder is responsible for the management of risk in all the areas for which s/he is responsible. She is also responsible for ensuring compliance with the Trust's Health and Safety Policy. The post holder must ensure that duties are carried out in accordance with health and safety regulations. The post holder should not endanger the health and safety of him/herself or others whilst at work.

Job description

Job responsibilities

PURPOSE OF JOB:

To deliver the best-in-class Epic training experience for our Trust
To ensure there is a consistently high standard of training delivery during the deployment of Epic across the Trust
Work closely with the Principal Trainers to ensure that training material and content are updated in line with system changes
Have a visible presence across multiple sites and engage both clinical and non-clinical areas educating and supporting our colleagues
Communication and Working Relationships
- Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organisation
- Teaching and presenting complicated information to staff in a way that is easy to understand and tailored to their learning needs.
- Possess the ability to tackle difficult conversations with those in senior positions.
- Support relationships with suppliers and ensure robust processes are established.
- Ability to successfully collaborate and negotiate with others of different skill sets, backgrounds and levels within and external to the organisation in sometimes contentious situations
- Ability to effectively conduct meetings, both formal and informal
Policy and service Development:
- Will be guided by department policy and procedure and responsible for proposing changes to working practice procedures, as and when needed.
Finances:
- Will be responsible for safe use of expensive IT equipment
General
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Act consistently with legislation, policies, procedures and other quality approaches and alert others to the need for improvements to quality.
- Work effectively in own team and as part of the whole organisation.
- Prioritise, organise and carry out own work effectively.
- Any other duties, which may be requested by the manager to facilitate the smooth running of the department.
- This job description is not exhaustive and can be altered in consultation with the post holder.
- The Trust is an equal opportunities employer. The post holder is at all times expected to promote and implement the Trusts equal opportunities policies.
- The post holder is responsible for the management of risk in all the areas for which s/he is responsible. She is also responsible for ensuring compliance with the Trust's Health and Safety Policy. The post holder must ensure that duties are carried out in accordance with health and safety regulations. The post holder should not endanger the health and safety of him/herself or others whilst at work.

Person Specification

Qualifications

Essential

Degree level qualification or relevant experience, ideally in education or clinical field

Desirable

Training qualification such as CertED or CIPD certificate in training practice

Experience

Essential

Experience teaching in any capacity
relevan experience working in customer service or patient facing roles

Desirable

Experience in a formal classroom setting with excellent classroom facilitation/speaking
Clinical background and/or knowledge of clinical terminology and environment
Experience with providing training for an EPR

Skills

Essential

Ability to express ideas and convey technical information effectively both verbally and written communication.
Well-developed analytical, organisation, and presentation skills
Ability to work independently as well as part of a team
Solid computer skill proficiency and knowledge of business practices
Ability to read, understand, interpret and apply technical manuals and documentation
Awareness of confidentiality, data quality and Data Protection
Positive and enthusiastic with a "can do "attitude able to plan tactics and approaches to difficult problems.
Innovative approach to developing new approaches to training staff on new systems
Commitment to developing and maintaining a regular presence with end users as part of project implementation.
Able to network and develop effective relationships across the Trust
Ability to deal with user complaints in an effective and constructive way whilst remaining positive and receptive when challenged
Able to take feedback about project training from the organisation and act on it to make changes
Vary communication style to match the audience
Prepare and make formal presentations to both small and large groups
Ability to work in a fast-paced environment and be adaptable to changing priorities

Knowledge

Essential

Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness

Desirable

Strong understanding of training methodology
Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness
Expert knowledge of current issues in the training field.
In-depth knowledge of a range of relevant software, including Microsoft Office software

Person Specification

Qualifications

Essential

Degree level qualification or relevant experience, ideally in education or clinical field

Desirable

Training qualification such as CertED or CIPD certificate in training practice

Experience

Essential

Experience teaching in any capacity
relevan experience working in customer service or patient facing roles

Desirable

Experience in a formal classroom setting with excellent classroom facilitation/speaking
Clinical background and/or knowledge of clinical terminology and environment
Experience with providing training for an EPR

Skills

Essential

Ability to express ideas and convey technical information effectively both verbally and written communication.
Well-developed analytical, organisation, and presentation skills
Ability to work independently as well as part of a team
Solid computer skill proficiency and knowledge of business practices
Ability to read, understand, interpret and apply technical manuals and documentation
Awareness of confidentiality, data quality and Data Protection
Positive and enthusiastic with a "can do "attitude able to plan tactics and approaches to difficult problems.
Innovative approach to developing new approaches to training staff on new systems
Commitment to developing and maintaining a regular presence with end users as part of project implementation.
Able to network and develop effective relationships across the Trust
Ability to deal with user complaints in an effective and constructive way whilst remaining positive and receptive when challenged
Able to take feedback about project training from the organisation and act on it to make changes
Vary communication style to match the audience
Prepare and make formal presentations to both small and large groups
Ability to work in a fast-paced environment and be adaptable to changing priorities

Knowledge

Essential

Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness

Desirable

Strong understanding of training methodology
Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness
Expert knowledge of current issues in the training field.
In-depth knowledge of a range of relevant software, including Microsoft Office software