Job summary
Are you ready to take the next step in your clinical leadership career and make a real impact on patient flow and experience across acute and community services? We're looking for an enthusiastic and proactive Site Capacity & Flow Lead to join our evolving Transfer of Care Hub (ToCH) team.
This is a high-visibility role based primarily at Princess Royal Hospital, with an expectation of regular and visible presence at Royal Sussex County Hospital, Brighton. You will play a pivotal part in driving effective and timely discharge planning, focusing particularly on supporting and facilitating "pull" patients into Pathways 1 and 2 for Community Services. Your leadership will also extend across all pathways to ensure safe, streamlined patient flow and reduced length of stay.
What you'll be doing:
- Acting as a key member of the ToCH team, working closely with the Operational Head of Service and ToCH Leads to develop strategy and improve system-wide discharge processes.
- Providing clinical expertise to support decision-making, problem solving, and safe, timely discharge planning.
- Providing on site visible leadership.
- Leading and coordinating twice-daily huddles to review patients and prescribe ongoing care needs, ensuring patients are discharged to the right place at the right time.
- Supporting evidence-based discussions and decision-making for patients requiring ongoing bedded pathways.
- Driving service improvement through reflective practice, clinical supervision, and audit
Main duties of the job
The Site Capacity & flow Lead will act as a key member of the ToCH team, working closely with the Operational Head of Service and ToCH Leads to develop strategy and improve system-wide discharge processes. Provide clinical expertise to support decision-making, problem solving, and safe, timely discharge planning as well as providing on site visible leadership.
Leading and coordinating twice-daily huddles to review patients and prescribe ongoing care needs, ensuring patients are discharged to the right place at the right time. Supporting evidence-based discussions and decision-making for patients requiring ongoing bedded pathways. Driving service improvement through reflective practice, clinical supervision, and audit.
Offering effective line management and leadership to SCFT staff on and across both sites Deputising for the Operational Head of Service - ToCH when required.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description
Job responsibilities
To produce TOCH updates for the named individual site, being the first line of escalation to system challenges and pressures including producing appropriate performance reports for the system.
Lead on the named site operational and performance meetings including daily calls /huddles and being the identified SCFT lead for site MADE events (for all pathways).To work closely with matrons and managers of in-patient Intermediate Care Units, Urgent Community Response teams and Virtual Ward teams to ensure optimal use of capacity ensuring patients are transferred to the most appropriate SCFT community service. This includes having responsibility for mapping patients into available SCFT beds and (where appropriate) Brighton & Hove contracted beds.
To contribute to the development of the Trusts operational policies relating to patient flow and discharge.
To contribute to the development of the Trusts operational policies relating to patient flow and discharge.
To Interpret and translate into operational practice national and local best practice guidance with respect to maximising patient flow.
To work collaboratively with external stakeholders and partner organisations to address urgent care local pressure, system surges and escalation ensuring capacity is fully utilised.
To support ward staff and patients and their families to agree discharge/transfer plans providing practical solutions to prevent unnecessary delays.
Provide key leadership and effective line management and recruitment of designated staff within the Capacity and Flow team.
To be responsible for the financial management of an identified Capacity and Flow team budget.
Job description
Job responsibilities
To produce TOCH updates for the named individual site, being the first line of escalation to system challenges and pressures including producing appropriate performance reports for the system.
Lead on the named site operational and performance meetings including daily calls /huddles and being the identified SCFT lead for site MADE events (for all pathways).To work closely with matrons and managers of in-patient Intermediate Care Units, Urgent Community Response teams and Virtual Ward teams to ensure optimal use of capacity ensuring patients are transferred to the most appropriate SCFT community service. This includes having responsibility for mapping patients into available SCFT beds and (where appropriate) Brighton & Hove contracted beds.
To contribute to the development of the Trusts operational policies relating to patient flow and discharge.
To contribute to the development of the Trusts operational policies relating to patient flow and discharge.
To Interpret and translate into operational practice national and local best practice guidance with respect to maximising patient flow.
To work collaboratively with external stakeholders and partner organisations to address urgent care local pressure, system surges and escalation ensuring capacity is fully utilised.
To support ward staff and patients and their families to agree discharge/transfer plans providing practical solutions to prevent unnecessary delays.
Provide key leadership and effective line management and recruitment of designated staff within the Capacity and Flow team.
To be responsible for the financial management of an identified Capacity and Flow team budget.
Person Specification
Qualifications and Professional registration
Essential
- Current NMC registration, or Health Care Professional Qualification
- Evidence of CPD Management qualification
- Evidence of Continuing Professional Development
- Up to date NHS policy initiatives, changes and developments
Desirable
- Post graduate diploma or masters equivalent knowledge gained through experience
Experience
Essential
- Experience of operational management
- Knowledge and experience of Bed Management and Discharge Planning
- Experience of working with the wider health and social care system, including acute providers, to develop systems of care that respond to requirements
- Experience of delivering challenging performance agendas and ability to demonstrate significant performance improvements
- Experience of working with a defined performance framework set by commissioners and regulators and delivering required performance standards
- Experience of managing and leading change in complex operational environments
Skills and Knowledge
Essential
- Highly developed communication skills (written, oral, presentational and interpersonal)
- Proven conceptual, analytical and problem-solving skills
- Able to make and take decisions after analysis of options and implications
- Able to engage and motivate people in different settings
- Able to secure commitment from others to change programmes and able to use persuasion and influence to enthuse other to develop and improve services
- Ability to work as a team member
- Effective decision maker
- Able to multi-task, prioritise and continue to function to a high standard when under pressure
- Able to build effective working relationships at all levels within and outside the Trust
- Able to use Microsoft Word & IT literate to produce reports
Other requirements
Essential
- Access to a vehicle to travel between sites
- Self-starter
- Resilient
- Calm and rational approach to situations where conflict is likely
- Clarity to thought and articulate in presenting ideas
Person Specification
Qualifications and Professional registration
Essential
- Current NMC registration, or Health Care Professional Qualification
- Evidence of CPD Management qualification
- Evidence of Continuing Professional Development
- Up to date NHS policy initiatives, changes and developments
Desirable
- Post graduate diploma or masters equivalent knowledge gained through experience
Experience
Essential
- Experience of operational management
- Knowledge and experience of Bed Management and Discharge Planning
- Experience of working with the wider health and social care system, including acute providers, to develop systems of care that respond to requirements
- Experience of delivering challenging performance agendas and ability to demonstrate significant performance improvements
- Experience of working with a defined performance framework set by commissioners and regulators and delivering required performance standards
- Experience of managing and leading change in complex operational environments
Skills and Knowledge
Essential
- Highly developed communication skills (written, oral, presentational and interpersonal)
- Proven conceptual, analytical and problem-solving skills
- Able to make and take decisions after analysis of options and implications
- Able to engage and motivate people in different settings
- Able to secure commitment from others to change programmes and able to use persuasion and influence to enthuse other to develop and improve services
- Ability to work as a team member
- Effective decision maker
- Able to multi-task, prioritise and continue to function to a high standard when under pressure
- Able to build effective working relationships at all levels within and outside the Trust
- Able to use Microsoft Word & IT literate to produce reports
Other requirements
Essential
- Access to a vehicle to travel between sites
- Self-starter
- Resilient
- Calm and rational approach to situations where conflict is likely
- Clarity to thought and articulate in presenting ideas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
