Job summary
We are looking for a motivated individual to join our team as a Team Leader and to be part of the Trust Facilities Team based at Crawley Hospital. This post will also provide cover for Facilities responsibilities within Horsham Hospital and health centres so the successful candidate will need to travel.
You will be able to work on your own initiative as well as part of a team. Ensuring the high departmental standards are maintained and regularly audited. You should be able to assess workloads daily and prioritise effectively and efficiently. You will require excellent communication skills and have the ability to train and develop staff. You must maintain and promote high standards and have experience of monitoring others' standards. Ideally, you will come from a Facilities background, or will have managed a number of staff at a variety of levels. It is essential the successful candidate can clearly demonstrate shared values of Sussex Community NHS Foundation Trust.
Main duties of the job
To be responsible for managing all Facilities departmental staff, ensuring the effective and efficient day to day delivery of Facilities services to patients, staff and visitors.
Take responsibility for the functions and duties associated with soft FM services plus other functions agreed with the Facilities North / Central Area Manager.
Work closely with other Facilities services as well as clinical and non-clinical service colleagues, to ensure an integrated approach to achieve an affective service and a high standard of patient care.
Work with Facilities colleagues in examining and implementing new models of service provision to ensure the successful delivery of a customer focused service
To undertake other Facilities work as directed by the Facilities North / Central Area Manager, including the provision of reports and audits in a timely manner.
To maintain cost effective management and report trends on an annual budget for pay and non-pay across the area.
To operationally lead and motivate a diverse team, ensuring the whole team have and are aware of shared values.
Ensuring team welfare and support is at the heart of all decisions whilst maintaining all FM services.
About us
As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. We employ over 5,000 full and part time staff, and provide community services to a population of 1.3 million people.
Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.
SCFT teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, peoples own homes, GP surgeries, schools and other community venues across the region.
Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority. We develop and nurture our staff, and recognise that they are our greatest asset.
We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.
Job description
Job responsibilities
Communication and Working Relationships
- Maintain good working relationships with and communicate with your Line Manager, other Team Leaders, Supervisors, and ward/departmental staff to provide highest level of Facilities services, and to support personal and departmental objectives.
Key Responsibilities
- To undertake appraisals for all team members on an annual basis, ensuring feedback on performance is given at regular intervals throughout the year.
- To have responsibility for risk management and health and safety in the workplace. Report any health and safety issues to the Facilities Manager
- Ensure all Facilities staff wear correct and clean uniform whilst on duty.
- Attend / conduct / record departmental meetings as appropriate.
- To contribute positively to the effectiveness and efficiency of the team.
- Monitor the overall presentation of the staff and report any problems to the Facilities West Area Manager.
- Communicate effectively with your team on a timely basis, ensuring robust systems exist so that staff feel informed.
- Participate in staff welfare issues
- To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Service Specification.
Main Tasks
- To work with the Facilities Team to ensure the provision of high quality hospitality/catering services, good food and hygiene practice at all times.
- Maintain regular liaison with ward managers and service managers to ensure services are customer focused.
- Provision of effective and economic Facilities services.
- Act as a point of contact for ward and departmental staff, promoting good customer care.
- Maintenance of existing and implementation of new Facilities codes of practice/guidelines.
- Ensure all staff are included in a rolling programme of training (statutory and mandatory training), particularly on matters relating to cleanliness and infection control.
- To develop, implement and maintain initiatives to improve service quality.
- Ensure duty rotas are prepared cost effectively to cover work priorities.
- Maintaining and promoting good staff relations.
- To organise, control and allocate the work of all Facilities staff whilst maintaining accurate records associated with attendance, performance, annual leave, training, service quality standards and performance.
- Ensure that the highest standards of cleanliness and hygiene are achieved and maintained.
- Ensure efficient and secure systems for the receipt, storage and issue of provisions are maintained.
- Actively participate with other members of hospital staff to constantly improve and develop high standard of services.
- Ensure the cost effective provision of adequate supplies and provisions to maintain services, keeping up to date records of same.
- Share responsibilities with colleagues for supervision, organisation and co-ordination across all Trust services, during periods of absence and leave or at the request of the Facilities Manager.
- Maintain regular communication with other Team Leaders and staff by way of regular briefings, meetings and discussions.
- Recruitment of suitable staff to Facilities services, ensuring Trust procedures are followed.
- Assist in the monitoring of quality and performance of contract services.
- Provide on call cover as required under local arrangements.
- To fully participate in the Trusts appraisal system, review and personal development within agreed timescales.
- To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
- Adopt a flexible approach, as you may be required to work at any Trust site.
Job description
Job responsibilities
Communication and Working Relationships
- Maintain good working relationships with and communicate with your Line Manager, other Team Leaders, Supervisors, and ward/departmental staff to provide highest level of Facilities services, and to support personal and departmental objectives.
Key Responsibilities
- To undertake appraisals for all team members on an annual basis, ensuring feedback on performance is given at regular intervals throughout the year.
- To have responsibility for risk management and health and safety in the workplace. Report any health and safety issues to the Facilities Manager
- Ensure all Facilities staff wear correct and clean uniform whilst on duty.
- Attend / conduct / record departmental meetings as appropriate.
- To contribute positively to the effectiveness and efficiency of the team.
- Monitor the overall presentation of the staff and report any problems to the Facilities West Area Manager.
- Communicate effectively with your team on a timely basis, ensuring robust systems exist so that staff feel informed.
- Participate in staff welfare issues
- To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Service Specification.
Main Tasks
- To work with the Facilities Team to ensure the provision of high quality hospitality/catering services, good food and hygiene practice at all times.
- Maintain regular liaison with ward managers and service managers to ensure services are customer focused.
- Provision of effective and economic Facilities services.
- Act as a point of contact for ward and departmental staff, promoting good customer care.
- Maintenance of existing and implementation of new Facilities codes of practice/guidelines.
- Ensure all staff are included in a rolling programme of training (statutory and mandatory training), particularly on matters relating to cleanliness and infection control.
- To develop, implement and maintain initiatives to improve service quality.
- Ensure duty rotas are prepared cost effectively to cover work priorities.
- Maintaining and promoting good staff relations.
- To organise, control and allocate the work of all Facilities staff whilst maintaining accurate records associated with attendance, performance, annual leave, training, service quality standards and performance.
- Ensure that the highest standards of cleanliness and hygiene are achieved and maintained.
- Ensure efficient and secure systems for the receipt, storage and issue of provisions are maintained.
- Actively participate with other members of hospital staff to constantly improve and develop high standard of services.
- Ensure the cost effective provision of adequate supplies and provisions to maintain services, keeping up to date records of same.
- Share responsibilities with colleagues for supervision, organisation and co-ordination across all Trust services, during periods of absence and leave or at the request of the Facilities Manager.
- Maintain regular communication with other Team Leaders and staff by way of regular briefings, meetings and discussions.
- Recruitment of suitable staff to Facilities services, ensuring Trust procedures are followed.
- Assist in the monitoring of quality and performance of contract services.
- Provide on call cover as required under local arrangements.
- To fully participate in the Trusts appraisal system, review and personal development within agreed timescales.
- To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
- Adopt a flexible approach, as you may be required to work at any Trust site.
Person Specification
Training and qualifications
Essential
- Education:- GCSE/Equivalent (Incl English)
- Level 3 Food Hygiene certificate
- Strong communication both written & verbal
Desirable
- A leadership/management qualification
- NVQ 3 (or equivalent) in catering/cleaning/hospitality services
- Health & Safety qualification
Experience
Essential
- Minimum of 5 years supervisory or management experience
- Previous experience in cleaning services
Desirable
- Experience of training others
- Experience of working in a healthcare environment
- Customer/patient care experience
Skills
Essential
- IT skills including use of Microsoft Office applications
- Strong communication both written & verbal
- Full driving licence and own vehicle with ability to travel to all SCFT sites
Person Specification
Training and qualifications
Essential
- Education:- GCSE/Equivalent (Incl English)
- Level 3 Food Hygiene certificate
- Strong communication both written & verbal
Desirable
- A leadership/management qualification
- NVQ 3 (or equivalent) in catering/cleaning/hospitality services
- Health & Safety qualification
Experience
Essential
- Minimum of 5 years supervisory or management experience
- Previous experience in cleaning services
Desirable
- Experience of training others
- Experience of working in a healthcare environment
- Customer/patient care experience
Skills
Essential
- IT skills including use of Microsoft Office applications
- Strong communication both written & verbal
- Full driving licence and own vehicle with ability to travel to all SCFT sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
