Job summary
Are you the friendly face and organized professional we're looking for? Our Urgent Treatment Centre at Crawley Hospital is seeking a dedicated Receptionist to be the first point of contact for our patients and visitors.
This role is perfect for someone with excellent communication skills, a calm demeanour, and a passion for helping others.
The successful candidate will be working variable hours between 7:15am - 10:30pm Monday to Sunday on reception in our Urgent Treatment centre (UTC) to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services.
Main duties of the job
- Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
- Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
- Undertakes admin tasks that are assigned.
- Attends team meetings within the service
- Formats letters, reports where necessary
- Carries out photocopying.
- Ensures incoming or outgoing post is processed promptly
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Job description
Job responsibilities
Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.
Main Tasks
a) Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.b) Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.c) Undertakes admin tasks that are assigned.d) Attends team meetings within the servicee) Formats letters, reports where necessaryf) Carries out photocopying.g) Ensures incoming or outgoing post is processed promptly. Further information is available in the attached job description and person specification.
Job description
Job responsibilities
Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.
Main Tasks
a) Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.b) Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.c) Undertakes admin tasks that are assigned.d) Attends team meetings within the servicee) Formats letters, reports where necessaryf) Carries out photocopying.g) Ensures incoming or outgoing post is processed promptly. Further information is available in the attached job description and person specification.
Person Specification
Qualifications
Essential
- School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence or experience.
- NVQ Level 2 or equivalent qualification in business administration or equivalent experience
Experience
Essential
- Keeping personal or sensitive information confidential
- Producing documents, letters and email using IT
- Excellent telephone and communication skills
- Previous experience in dealing with the general public
Desirable
- Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
- Working as part of a team - making a contribution and helping others.
Skills and Knowledge
Essential
- Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
- Good written and spoken English
- Able to record accurate information over the telephone or face to face
Desirable
- Excellent organisational skills
Other
Essential
- Ability to work variable hours between 8am-11:30pm Monday - Sunday
Person Specification
Qualifications
Essential
- School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence or experience.
- NVQ Level 2 or equivalent qualification in business administration or equivalent experience
Experience
Essential
- Keeping personal or sensitive information confidential
- Producing documents, letters and email using IT
- Excellent telephone and communication skills
- Previous experience in dealing with the general public
Desirable
- Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
- Working as part of a team - making a contribution and helping others.
Skills and Knowledge
Essential
- Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
- Good written and spoken English
- Able to record accurate information over the telephone or face to face
Desirable
- Excellent organisational skills
Other
Essential
- Ability to work variable hours between 8am-11:30pm Monday - Sunday
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
