Job summary
We have an exciting opportunity for an organised, self-motivated, and creative individual to join the Communications & Engagement Team at Sussex Community NHS Foundation Trust as Communications Assistant.
Working as part of the wider Communications and Engagement team, the Communications Assistant will be required to demonstrate a wide range of communications administration skills and be an exceptional team player.
Main duties of the job
- Lead on administrative tasks on behalf of the Communications and Engagement team.
- Support the Communications Team with the management of the Communications inbox - triaging enquiries and actioning requests when appropriate. To deal effectively with queries, some of them complex, ensuring a prompt, accurate and polite response, acting on own initiative and deciding appropriate action as necessary.
- Supporting the team to monitor media coverage, social media, contacts databases and distribution lists.
- Support with videography and photography.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Job description
Job responsibilities
Administration
- Develop administrative processes to support the Communications and Engagement team.
- Support the team with procurement administration, placing orders in line with Trust finance procedures.
- Ensure all incoming and outgoing post is processed promptly.
Communications
- Manage the administration of media enquiries, and ensure that all enquiries are logged and responded to within deadlines, including FOI responses
- Help maintain press release files, distribution lists and contact databases.
- Support the team with internal and external communications, gathering and uploading content and to the Trusts intranet and external website.
- Support the co-ordination of the day-to-day use of Trust social media channels.
- Support with making changes an updates to the Trusts digital platforms including the corporate website and intranet.
- Support with communications tasks and projects such as writing stories and drafting social media content.
- Lead on the day-to-day management of the Communications Inbox. Deal effectively with queries, some of them complex, ensuring a prompt, accurate and polite response, acting on own initiative and deciding appropriate action as necessary.
Events
- Provide administrative support for the planning and management of key corporate events, including managing invitation lists, liaising with attendees and handling correspondence.
- Support the delivery of the Trusts annual Staff Awards event including administrative support during the nomination process, organising registration materials, raising orders and other appropriate tasks.
Job description
Job responsibilities
Administration
- Develop administrative processes to support the Communications and Engagement team.
- Support the team with procurement administration, placing orders in line with Trust finance procedures.
- Ensure all incoming and outgoing post is processed promptly.
Communications
- Manage the administration of media enquiries, and ensure that all enquiries are logged and responded to within deadlines, including FOI responses
- Help maintain press release files, distribution lists and contact databases.
- Support the team with internal and external communications, gathering and uploading content and to the Trusts intranet and external website.
- Support the co-ordination of the day-to-day use of Trust social media channels.
- Support with making changes an updates to the Trusts digital platforms including the corporate website and intranet.
- Support with communications tasks and projects such as writing stories and drafting social media content.
- Lead on the day-to-day management of the Communications Inbox. Deal effectively with queries, some of them complex, ensuring a prompt, accurate and polite response, acting on own initiative and deciding appropriate action as necessary.
Events
- Provide administrative support for the planning and management of key corporate events, including managing invitation lists, liaising with attendees and handling correspondence.
- Support the delivery of the Trusts annual Staff Awards event including administrative support during the nomination process, organising registration materials, raising orders and other appropriate tasks.
Person Specification
Qualifications
Essential
- Educated to relevant diploma level or equivalent level of experience.
Experience
Essential
- Experience of providing administrative support.
Desirable
- Experience of working in a media/communications setting.
- Experience of working within an NHS organisation.
Skills and knowledge
Essential
- Excellent verbal and written skills to produce a wide range of content and resources.
- Excellent organisational and time management skills - ability to juggle workload and priorities.
- Problem solving skills.
- Good working knowledge of Microsoft Office applications (Word, Outlook, PowerPoint, Excel). Familiar with web-based applications for intranet and website publishing including social media and survey development.
Desirable
- Knowledge of communications, public relations, journalism and marketing communication techniques, approaches, and procedures.
- Ability to use video and photography equipment to produce creative content, and use of digital programs for editing and design.
Person Specification
Qualifications
Essential
- Educated to relevant diploma level or equivalent level of experience.
Experience
Essential
- Experience of providing administrative support.
Desirable
- Experience of working in a media/communications setting.
- Experience of working within an NHS organisation.
Skills and knowledge
Essential
- Excellent verbal and written skills to produce a wide range of content and resources.
- Excellent organisational and time management skills - ability to juggle workload and priorities.
- Problem solving skills.
- Good working knowledge of Microsoft Office applications (Word, Outlook, PowerPoint, Excel). Familiar with web-based applications for intranet and website publishing including social media and survey development.
Desirable
- Knowledge of communications, public relations, journalism and marketing communication techniques, approaches, and procedures.
- Ability to use video and photography equipment to produce creative content, and use of digital programs for editing and design.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
