Estates Helpdesk Operative

Job summary

To assist in the running of the Estates helpdesk, including provision of an Efficientand comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and be able to plan and co-ordinate multiple tasks. A key element of the role is customer care and maintaining strong relationships with all stakeholders.

Main duties of the job

• Maintain the operation of the helpdesk, raising and closing work orders.
• Act as point of contact for staff to report absence / sickness and submit the daily reports accordingly.
• Liaise with in house maintenance staff to ensure all work is carried out, and work orders signed off in a timely manner.
• Run monthly reports on outstanding work orders and individual staff productivity.
• Input data and review electronic diary to monitor all annual leave.
• Ability to empathise and offer reassurance when dealing with upset/angry staff/property tenants.
• Assist Estates managers with audits / surveys. Compiling data to create and develop and maintain accurate Excel spreadsheets.
• Monitor office consumables
• Provide support to Estates colleagues throughout the Trust.
• Ensure that visitors / contactors are appropriately signed in and inducted, providing information and assistance as appropriate.
• To ensure that any issues that may affect service delivery are reported to the Estates Managers.
• Apply existing Trust Policies and Procedures and support the development and implementation of any new administrative policies and procedures within own work area.
• Any other duties in line with the grade and scope of the post

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff