MSK Administrator (Patient Care Advisor)

Job summary

MSK Administrator (Patient Care Advisor)

Could you be the first voice a patient hears?

Our Sussex MSK Partnership team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).

Patient Care Advisors are an invaluable part of the Sussex MSK Partnership service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to our service.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

Main duties of the job

This is a full-time post (37.5 hours per week) with the standard working week as 0800-1600 or 0900-1700, Monday-Friday. We will be happy to consider applications from candidates seeking part-time work, and we can be flexible with regard to the number of working days per week, but we do require all our staff to work full days (i.e. 7.5 hours per day).

Main duties of the Job

• Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
• Communication is a key part of this telephone-based role, working with local GP practices, hospitals, community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time.
• Our Patient Care Advisors work a split week in the physiotherapy departments in both Crawley Hospital and Horsham Hospital.

The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Partnership service.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff