Patient Access Manager

Job summary

We are seeking an experienced and forward-thinking Patient Access Manager (PAM) to support the effective and sustainable delivery of the Specialist Services in the East Operations Directorate.

The post holder will work at the very forefront of community healthcare, providing specialist expertise to our operational teams based across Sussex.

The successful candidate will be a key member of the Specialist Services leadership team. They will be able to demonstrate the skills and knowledge required to manage complex waiting lists and have a proven track record of delivering improvements to waiting times standards. They will also have strong informatics/data analytics skills and experience of using data to make informed decisions around changes to operational processes and/or future service developments.

The successful candidate will also need to demonstrate compassionate leadership, knowledge of quality improvement and change management, able to work well within a team, be driven and motivated, able to prioritise and have excellent communication skills.

If you are an experienced PAM or Business Manager looking to broaden your portfolio experience and would like to use your management and data analytics skills to enhance our teams, then we would welcome a discussion with you.

Main duties of the job

This is a fantastic opportunity for an experienced PAM or Business Manager looking to broaden their portfolio experience within a community healthcare setting.

The successful candidate can expect to:

• Deliver sustainable performance improvements in relation to waiting times standards.
• Be responsible for the management of the Patient Tracking List (PTL) / Waiting List (WL) for a range of specialist services.
• Work alongside Clinical Services Managers (CSMs) and the General Manager (GM) to identify capacity and resources needed to help reduce the waiting list backlog and achieve compliance with the targets.
• Develop, together with the Trust's Information Team, a system of regular reporting and monitoring of the waiting list per specialty.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast Access to a wide range of benefits and discounts for NHS staff