Dental Receptionist/Administrator

Job summary

Do you want to make a difference?

If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you.

The Special Care Dental Service is part of a countywide service providing NHS Dental treatment to patients on referral. We have clinics across the county, operating Mondays to Fridays, 08:30am to 4:30pm

This position offers a wide variety of administration duties and the opportunity to extend your knowledge of the administration side of the Special Care Dental Service. You will need to be competent in using information technology. A dental software package is used in our clinics and full training will be given.

Previous dental or medical reception/administration experience would be an advantage.

The successful applicant will be based at the Worthing Special Care Dental Centre currently in Liverpool Gardens and soon to be moving into the brand new Worthing Integrated Care Centre. This is a three day post (Monday, Wednesday, Thursday). The successful applicant may also occasionally be required to cover leave or absence at the Jubilee Dental Centre, St Richards Hospital.

For further details or to arrange an informal visit, contact:

Joshua Quach, Senior Dental Therapist - 07557 674417 or joshua.quach@nhs.net

Main duties of the job

Organise, plan and prioritise workload. Operate a telephone system answering queries, taking messages and making appointments in a professional manner.Provide a high level of administrative and clerical support to clinicians and the dental teamArrange team meetings, facilitate them, minute taking then circulate to all concerned.Process mail arriving by post, internal mail and e-mail, following correct procedure for these items.Ordering Stationary products to ensure supplies are kept fully stocked for the clinic.Patient records to be maintained accurately and stored in accordance with the data protection act.Process the invoice and purchase orders for the clinic returning them to HQ on a regular basis.prepare patient notes paying particular attention to patients who may have outstanding balancesLiaise with the Dental Nurse to ensure any laboratory work is back in readiness for the patient's appointments.Ring all patients prior to their appointment to remind them to help reduce the number of Failed to Attends (FTA's).Keep a short notice cancellation list to hand to be able to fill any appointments that became available.process all patient referrals, including updating the patient status within the e:referral system adhering to the 18 week ruleNew patient waiting list to be kept up to date and reviewed on regular basis, ensuring waiting time standards are adhered to.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff