Job summary
Administrator in Referrals.
Could you be the first voice a patient hears?
Our CSIMS (Coastal Sussex Integrated Musculoskeletal Service) admin team are looking for brilliant administrators who can ensure good care happens for our patients. Our administrators are an invaluable part of the service.
The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their appointments.
We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.
Main duties of the job
We currently have 1 fixed term until 1st Dec 2024, Full time (37.5 hours per week). The standard working week as 0800-1600 / 0830-1630 or 0900-1700, Monday-Friday.
Main duties of the Job
- Our administrators are generally the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
- Communication is a key part of this telephone-based role, working to get patients to the most appropriate services for their needs accurately and on time.
- The role would be working from our central hub at Bognor hospital.
Please see the job description for more detailed information
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Job description
Job responsibilities
- To Provide an efficient and effective administrative support to the CSIMS services.
- Office administration, assisting with documentation and ensuring all clerical aspects of the service run smoothly.
- The successful candidate will have good time management, the ability to use their own initiative as well as excellent attention to detail.
- The successful candidate will be a proactive individual with good organisation skills, excellent attention to detail, a team player with the ability to problem solve and work independently.
- Essential to the role is proficiency or ability to learn a variety of IT applications.
- Excellent use of English language is also required.
- Good interpersonal skills and ability to communicate at all levels are required for liaising with colleagues, clinicians, IT support.
Job description
Job responsibilities
- To Provide an efficient and effective administrative support to the CSIMS services.
- Office administration, assisting with documentation and ensuring all clerical aspects of the service run smoothly.
- The successful candidate will have good time management, the ability to use their own initiative as well as excellent attention to detail.
- The successful candidate will be a proactive individual with good organisation skills, excellent attention to detail, a team player with the ability to problem solve and work independently.
- Essential to the role is proficiency or ability to learn a variety of IT applications.
- Excellent use of English language is also required.
- Good interpersonal skills and ability to communicate at all levels are required for liaising with colleagues, clinicians, IT support.
Person Specification
Skills
Essential
- Effective communication, both face to face and on the telephone with a range of people in a range of situations
- Excellent telephone manner and managing calls in a professional way
- Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
Previous experience
Essential
- In an administrative role
- Of working with a professional team
- Of customer care or similar service industry practices
- Intermediate level use of Word, Excel and Outlook
Desirable
- Of complying with patient confidentiality (or similar) and data protection requirements
- Of patient administration systems S1 and/or appointment booking systems (or similar)
- Of dealing with difficult conversations by telephone
- Of principles of care e.g. first do no harm, and patient confidentiality
Personal Qualities
Essential
- Skillful handling of situations with consideration for others
- Able and willing to work flexibly across locations
Qualifications
Essential
- Educated to NVQ Level 2, Certificate of Higher Education and/or equivalent experience.
Person Specification
Skills
Essential
- Effective communication, both face to face and on the telephone with a range of people in a range of situations
- Excellent telephone manner and managing calls in a professional way
- Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
Previous experience
Essential
- In an administrative role
- Of working with a professional team
- Of customer care or similar service industry practices
- Intermediate level use of Word, Excel and Outlook
Desirable
- Of complying with patient confidentiality (or similar) and data protection requirements
- Of patient administration systems S1 and/or appointment booking systems (or similar)
- Of dealing with difficult conversations by telephone
- Of principles of care e.g. first do no harm, and patient confidentiality
Personal Qualities
Essential
- Skillful handling of situations with consideration for others
- Able and willing to work flexibly across locations
Qualifications
Essential
- Educated to NVQ Level 2, Certificate of Higher Education and/or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
