Job summary
What is a Workforce booking coordinator?
A workforce booking coordinator Delivers Excellence.
A workforce booking coordinator Achieves Ambitions.
A workforce booking coordinator is Compassionate.
Workforce booking coordinators Work Together.
A workforce booking coordinator is Trusted.
Most importantly, a workforce booking coordinator is valued.
As a Workforce Booking Coordinator in our Temporary Workforce Service, you will work as part of a close-knitted, friendly team, helping to support services in our organisation across Sussex, sourcing temporary workers for their multi-disciplinary teams, including Nurses, Healthcare Support Workers, Doctors, Physiotherapist, Occupational Therapists and everything in-between!
You will also be supporting our Temporary workers through their time at SCFT with pay queries, accessing training and other ad-hoc requests. You will also be liaising with external agencies for the supply of agency workers, supporting recruitment campaigns and helping to onboard new workers to our temporary workforce.
We operate 7 days a week between 8am-8pm, working on a shift basis. When you join our team, you will start out as Monday to Friday whilst you're being trained, and once once to speed you will then transition into the 7 day shift pattern.
Main duties of the job
A bit more about the role:
Support Trust managers/administrators in sourcing and booking temporary workers and support them in the correct use of the temporary staffing processes and systems e.g. HealthRoster or similar system. Be proficient in these systems.
Acts as a first point of contact for clinical services, temporary workers and agencies in regards to temporary staffing. Ensure that all stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.
Be responsible for the booking of temporary workers, ensuring that information is entered accurately into the e-roster system.
About us
As a member of SCFT, you will benefit from a generous annual leave entitlement, starting at 27 days plus bank holidays (pro rata), access to NHS discounts, various salary sacrifice schemes, an employee assistance programme and much more.
Job description
Job responsibilities
Further details can be found in the attached Job Description and Person Specification. If you would like further details, please see the contact information for details
Job description
Job responsibilities
Further details can be found in the attached Job Description and Person Specification. If you would like further details, please see the contact information for details
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualification in business administration. Applicants with a lower level qualification who have equivalent experience will be considered School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence.
Experience
Essential
- Working in an office environment where a large and diverse range of callers and visitors are received.
- Dealing directly with customers, patients and members of the public.
- Communicating effectively with a diverse range of people.
- Handling personally or commercially sensitive information.
- Organising the work of others - including setting up rotas, monitoring workload and performance.
Desirable
- Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
- Stock control, ordering supplies and processing financial documentation.
- Contributing to the development of administrative or office procedures
Skills and knowledge
Essential
- Able to communicate and explain administrative procedures and issues in a clear, concise way to a diverse range of people.
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care.
Desirable
- Able to organise meetings, ensuring a range of people are brought together at the same time and have the correct information.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualification in business administration. Applicants with a lower level qualification who have equivalent experience will be considered School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence.
Experience
Essential
- Working in an office environment where a large and diverse range of callers and visitors are received.
- Dealing directly with customers, patients and members of the public.
- Communicating effectively with a diverse range of people.
- Handling personally or commercially sensitive information.
- Organising the work of others - including setting up rotas, monitoring workload and performance.
Desirable
- Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
- Stock control, ordering supplies and processing financial documentation.
- Contributing to the development of administrative or office procedures
Skills and knowledge
Essential
- Able to communicate and explain administrative procedures and issues in a clear, concise way to a diverse range of people.
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care.
Desirable
- Able to organise meetings, ensuring a range of people are brought together at the same time and have the correct information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
