Job summary
An exciting opportunity has arisen for a full time office based Band 4 Falls Prevention Coordinator to join our busy, well-established Falls Prevention Teams in Worthing and Chichester which covers the West locality of Sussex Community NHS Foundation Trust.
The ability to work autonomously with excellent communication skills is essential as the post-holder will need to liaise closely with members of the multi-disciplinary team including Nurses, GPs and other Health Care Professionals.
The post holder is required to initiate their own tasks and prioritise work, and to possess a wide range of administrative and computer skills. The successful candidate will be able to work under pressure and to strict deadlines and will be responsible for being aware and maintaining a wide range of procedures, protocols and functions.
Computer literacy and proficiency in Microsoft word, Excel, Outlook & NHS mail is essential with a flexible attitude. They will be a strong team player with excellent communication skills.
This is a demanding but enjoyable role, which will give the successful applicant the opportunity to develop their career in a varied post, liaising with primary and secondary care.
Main duties of the job
The Falls coordinator will take referrals for falls services and ensure that all referrals are processed following local policies and pathways and accurate signposting is offered to those whose queries cannot be dealt with over the telephone.
To maintain the information systems used by the team in order to collate and co-ordinate performance data and produce reports as required for the team and relevant managers.
About us
This post will form part of a dynamic team delivering specialist assessment and tailored rehabilitation programmes to those who have, or are at risk of falling in the well established Worthing and Chichester Teams.
Job description
Job responsibilities
The Falls coordinator will receive all falls prevention referrals, messages and queries by letter, phone, fax, electronically and face-to-face as the Single Point of Access for Falls and use local pathways and protocols including the Falls Risk Assessment Tool (FRAT) to process these referrals in a timely manner to the appropriate teams.
To liaise with referrers to request further information as appropriate, such as patient summaries from GPs
To be familiar with exclusion/inclusion criteria for falls services and return referrals that are inappropriate, seeking advice from falls clinicians when unsure and signposting where appropriate.
To assist the team with other administrative tasks related to the Falls Prevention Team.
To contact low risk falls patients by telephone to offer a referral to community Wellbeing services, home exercise leaflet and other options as they are developed.
Job description
Job responsibilities
The Falls coordinator will receive all falls prevention referrals, messages and queries by letter, phone, fax, electronically and face-to-face as the Single Point of Access for Falls and use local pathways and protocols including the Falls Risk Assessment Tool (FRAT) to process these referrals in a timely manner to the appropriate teams.
To liaise with referrers to request further information as appropriate, such as patient summaries from GPs
To be familiar with exclusion/inclusion criteria for falls services and return referrals that are inappropriate, seeking advice from falls clinicians when unsure and signposting where appropriate.
To assist the team with other administrative tasks related to the Falls Prevention Team.
To contact low risk falls patients by telephone to offer a referral to community Wellbeing services, home exercise leaflet and other options as they are developed.
Person Specification
Qualifications and/or professional registration
Essential
- GCSE passes at Grade C or above or equivalent experience
- IT/ Administration Qualification e.g. ECDL or Microsoft Office qualification
Desirable
- Relevant NVQ qualification
- Knowledge of medical terminology
Experience
Essential
- Experience of working in a health or social care setting
- Experience of working in a team
- Previous administration experience
Skills and knowledge
Essential
- Excellent telephone technique
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Use of recognised IT packages e.g. Microsoft Office, Excel and Access
- Good organising skills with the ability to use time effectively and prioritise work
- Ability to produce letters and reports
Desirable
- Effective in using multiple database computer systems e.g. Systmone
Other requirements
Essential
- Willingness to work flexible hours
- A good team player
- Role includes requirement to travel regularly between sites and must have access to own transport
Person Specification
Qualifications and/or professional registration
Essential
- GCSE passes at Grade C or above or equivalent experience
- IT/ Administration Qualification e.g. ECDL or Microsoft Office qualification
Desirable
- Relevant NVQ qualification
- Knowledge of medical terminology
Experience
Essential
- Experience of working in a health or social care setting
- Experience of working in a team
- Previous administration experience
Skills and knowledge
Essential
- Excellent telephone technique
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Use of recognised IT packages e.g. Microsoft Office, Excel and Access
- Good organising skills with the ability to use time effectively and prioritise work
- Ability to produce letters and reports
Desirable
- Effective in using multiple database computer systems e.g. Systmone
Other requirements
Essential
- Willingness to work flexible hours
- A good team player
- Role includes requirement to travel regularly between sites and must have access to own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
