Job summary
To work in association with members of the Emergency Care Division, to ensure the efficient and effective operation of the Horsham Minor Injuries Unit, through the co-ordination and provision of high standards of reception and clerical services.
To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.
Main duties of the job
- Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
- Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
- Undertakes admin tasks that are assigned.
- Attends team meetings within the service
- Formats letters, reports where necessary
- Carries out photocopying.
- Ensures incoming or outgoing post is processed promptly
About us
At Sussex Community NHS Trust we believe in excellent care at the heart of the community. We encourage and expect all staff to actively promote and adhere to the Trust's values in every aspect of their work.
Compassionate
Care-
Caring for people in ways we would want for our loved
ones
Achieving Ambitions-
For our users, for our staff, for our teams, for our organisation
Working Together -
As a team forging strong links with our patients, the wider public and our health and care partners, so we can rise to the challenges we face together
Delivering Excellence-
Because our patients and partners deserve nothing less
Job description
Job responsibilities
Key Responsibilities
a) Provides feedback about how reception and administrative procedures work in practice in the unit to help with identifying improvements.b) Books patients that attend the unit onto the computer system and makesappointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality ofpatients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.
Job description
Job responsibilities
Key Responsibilities
a) Provides feedback about how reception and administrative procedures work in practice in the unit to help with identifying improvements.b) Books patients that attend the unit onto the computer system and makesappointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality ofpatients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.
Person Specification
Qualifications
Essential
- GCSE or equivalent Maths and English
Experience
Essential
- Previous experience in dealing with the general public
- Producing documents, letters and email using IT
- Excellent Communication Skills
Desirable
- Experience of using Systm1
Skills and Knowledge
Essential
- Able to remain calm and polite when it is busy or dealing with someone who is upset
- Excellent organisational skills
- Good written and spoken English
Person Specification
Qualifications
Essential
- GCSE or equivalent Maths and English
Experience
Essential
- Previous experience in dealing with the general public
- Producing documents, letters and email using IT
- Excellent Communication Skills
Desirable
- Experience of using Systm1
Skills and Knowledge
Essential
- Able to remain calm and polite when it is busy or dealing with someone who is upset
- Excellent organisational skills
- Good written and spoken English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
