Job summary
We are looking for a motivated Clinical Services Manager for our two Minor Injury Units (in Bognor and Horsham) and the Urgent Treatment Centre & Clinical Assessment Unit in Crawley.
Our Minor Injury Units (MIUs) and the Urgent Treatment Centre & Clinical Assessment Unit (UTC/CAU) support patients from the initial assessment, through any required diagnostics to the treatment. Our services treat most injuries or illnesses that are urgent but not life threatening.
Main duties of the job
As a Clinical Services Manager you will not only be responsible for day-to-day operational management of the services, working alongside nursing and medical colleagues. You will also play an integral role in transforming and developing our three units. We want our MIUs and the UTC/CAU to meet the needs of local people and be fully compliant with the integrated urgent care standards.
Our units are busy services with varying demands and priorities. The successful applicant is expected to be flexible in their response to the changes and challenges, have the ability to prioritise their workload as requirement and work autonomously.
About us
Why work with us?
- Positive 2020 NHS Staff Survey results
- The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
- Stunning locations in Sussex, surrounded by the South Downs and the coast
- A great working environment in the community, in patients homes and our community hospitals
- Excellent training and development opportunities
- A Real Living Wage Employer with great rates of pay
- Flexible working options, including overtime
- Supportive team environments
- Cost-effective and convenient workplace nurseries
- Thriving BAME, Disability, LGBT+ and Religion and Belief staff networks
- Disability Confident Employer, committed to creating inclusive workplaces
In return we can offer you:
- Flexible working patterns
- Supportive learning environment
- Dedicated career pathways, and great opportunities for continuing professional development
- Commitment to and support for your wellbeing
- NHS Pension Scheme
- NHS discount and salary sacrifice schemes
Job description
Job responsibilities
Please see the attached document for full details of the role, responsibilities, and requirements.
For informal chats/visits please contact Robert Szymanski at robert.szymanski@nhs.net
Job description
Job responsibilities
Please see the attached document for full details of the role, responsibilities, and requirements.
For informal chats/visits please contact Robert Szymanski at robert.szymanski@nhs.net
Person Specification
Qualifications
Essential
- Bachelor's degree in a health, social care or related area of study.
- Postgraduate Diploma in a relevant clinical or health service management area, or equivalent level of knowledge acquired through experience.
- Evidence of continuous professional development.
Experience
Essential
- Substantial experience in a leadership role including contributing to operational management of services.
- Experience of monitoring, analysing and assessing clinical operational performance within a team setting
- Experience of a supervisory role and personal development planning.
- Experience of staff management including recruitment and retention of staff, performance management, and managing sickness and absence.
- Experience of budget management, budget monitoring and review
- Experience of working within multi-disciplinary teams
- Experience of partnership working with a wide range of statutory and non-statutory service providers.
- Experience of assessing risks within clinical services and developing risk management plans.
Skills and Knowledge
Essential
- Knowledge of NHS Human Resource Policies and Procedures.
- Knowledge of clinical governance and its application to the services.ence of monitoring and analysis of KPIs
- Knowledge of multidisciplinary team working and an understanding of differing professional role boundaries
- Knowledge of basic clinical operational processes including budget management, target setting and action planning.
- Ability to monitor and maintain standards of care within a clinical service.
- Ability to identify, assess and manage clinical and operational risks.
- Able to translate complex information make it meaningful to staff at all levels and across all professions both verbally and in writing.
- Ability to occasionally manage distressing and emotional circumstances with staff, patients and their carers.
- Ability to develop and draft local standard operating procedures.
- Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
- Ability to engage stakeholders through discussion, presentation and direct liaison.
- Well-developed presentation skills.
- Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
- A natural curiosity backed by excellent critical analytical skills.
- Assertive and confident to challenge poor conduct and behaviours.
- Strong patient focus.
- Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.
Person Specification
Qualifications
Essential
- Bachelor's degree in a health, social care or related area of study.
- Postgraduate Diploma in a relevant clinical or health service management area, or equivalent level of knowledge acquired through experience.
- Evidence of continuous professional development.
Experience
Essential
- Substantial experience in a leadership role including contributing to operational management of services.
- Experience of monitoring, analysing and assessing clinical operational performance within a team setting
- Experience of a supervisory role and personal development planning.
- Experience of staff management including recruitment and retention of staff, performance management, and managing sickness and absence.
- Experience of budget management, budget monitoring and review
- Experience of working within multi-disciplinary teams
- Experience of partnership working with a wide range of statutory and non-statutory service providers.
- Experience of assessing risks within clinical services and developing risk management plans.
Skills and Knowledge
Essential
- Knowledge of NHS Human Resource Policies and Procedures.
- Knowledge of clinical governance and its application to the services.ence of monitoring and analysis of KPIs
- Knowledge of multidisciplinary team working and an understanding of differing professional role boundaries
- Knowledge of basic clinical operational processes including budget management, target setting and action planning.
- Ability to monitor and maintain standards of care within a clinical service.
- Ability to identify, assess and manage clinical and operational risks.
- Able to translate complex information make it meaningful to staff at all levels and across all professions both verbally and in writing.
- Ability to occasionally manage distressing and emotional circumstances with staff, patients and their carers.
- Ability to develop and draft local standard operating procedures.
- Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
- Ability to engage stakeholders through discussion, presentation and direct liaison.
- Well-developed presentation skills.
- Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
- A natural curiosity backed by excellent critical analytical skills.
- Assertive and confident to challenge poor conduct and behaviours.
- Strong patient focus.
- Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
