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Administrator/Receptionist

Wiltshire Health and Care LLP

The closing date is 06 October 2024

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Job summary

Administrator - Band 2

Central Booking Office - Jenner House, Chippenham

Part Time (22.5 Hours) - Permanent

Wednesday to Friday 8am - 4pm

An opportunity has arisen for a part time Administrator to support our Outpatient Physiotherapy Service within our Central Booking Office Team based at Jenner House, Unit E3, Langley Park, Avon Way, Chippenham SN15 1GG. There may be opportunities to hot desk from other Wiltshire Health and Care sites.

The role is demanding and interesting and will require someone who is flexible and able to work under pressure and deal with a variety of tasks.

Main duties of the job

You will provide admin support, this involves (but is not limited to) receiving electronic referrals and telephoning patients to book appointments.

Experience of patient administration systems would be advantageous.

If you are enthusiastic, have good IT and communication skills and enjoy working in a team then we would like to hear from you. In return we can offer you a supportive, fast moving and varied job, in an often-busy environment.

We are a busy, friendly team, who would welcome the opportunity to work with a new member of staff willing to contribute to the on-going development of the services we provide.

For an informal discussion please contact:

Heather Byrd, Administration Manager by email heather.byrd@nhs.net or phone 07787271763

About us

Wiltshire Health and Care provides community based health services, enabling people to live healthy independent lives. Our Vision is to enable people to live independant and fulfilling lives for as long as possible. We are an NHS partnership organisation, focused entirely on delivering quality health and care to the people of Wiltshire - not on making a profit.

There has never been a better time to join us. Community services are expanding as part of the NHS Long Term Plan and the population of Wiltshire has never needed the energy, enthusiasm and commitment of our community-focused teams more than now. You will join a friendly and supportive team who live our values of Quality, Integrity, Partnership and Change, which were developed with our staff, patients and carers.

If you already live in or near Wiltshire, youll know that it is a great place to live and work: rolling countryside, bustling market towns and vibrant city life combined with excellent transport links and good schools. If you are looking to move to the area, we offer local employment and a chance to play a crucial role as part of your new community straight away. What are you waiting for?!

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9085-WHC-22055

Job locations

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG


Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Person Specification

Additional Criteria

Essential

  • Access to a vehicle that can be used for business purposes and hold a full and valid driving licence.

Experience

Essential

  • Previous experience of working in a customer facing role
  • Excellent customer service skills
  • Experience of inputting accurate and timely data onto electronic systems
  • Ability to learn, understand and utilise
  • appropriately
  • Ability to treat all patient and other hospital information confidentially
  • Recognition of factors in maintaining own and others health, safety and security
  • The ability to communicate basic or sensitive information to colleagues, patients and relatives
  • The ability to pay close attention to detail in written and electronic communication and information storage
  • The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
  • Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
  • The ability to suggest & demonstrate changes to own practice
  • Responsible for the safe use of equipment and other resources
  • Maintains quality in own work

Desirable

  • Previous experience of carrying out
  • general admin procedures in an office
  • environment
  • Previous experience of working in the
  • NHS

Qualifications

Essential

  • Good general education
  • ECDL or equivalent IT experience
  • English & Maths GCSE or equivalent
  • NVQ Level 2 in Administration or Customer Care or equivalent experience
Person Specification

Additional Criteria

Essential

  • Access to a vehicle that can be used for business purposes and hold a full and valid driving licence.

Experience

Essential

  • Previous experience of working in a customer facing role
  • Excellent customer service skills
  • Experience of inputting accurate and timely data onto electronic systems
  • Ability to learn, understand and utilise
  • appropriately
  • Ability to treat all patient and other hospital information confidentially
  • Recognition of factors in maintaining own and others health, safety and security
  • The ability to communicate basic or sensitive information to colleagues, patients and relatives
  • The ability to pay close attention to detail in written and electronic communication and information storage
  • The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
  • Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
  • The ability to suggest & demonstrate changes to own practice
  • Responsible for the safe use of equipment and other resources
  • Maintains quality in own work

Desirable

  • Previous experience of carrying out
  • general admin procedures in an office
  • environment
  • Previous experience of working in the
  • NHS

Qualifications

Essential

  • Good general education
  • ECDL or equivalent IT experience
  • English & Maths GCSE or equivalent
  • NVQ Level 2 in Administration or Customer Care or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Health and Care LLP

Address

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG


Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Health and Care LLP

Address

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG


Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Heather Byrd

heather.byrd@nhs.net

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9085-WHC-22055

Job locations

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG


Supporting documents

Privacy notice

Wiltshire Health and Care LLP's privacy notice (opens in a new tab)