Wiltshire Health and Care LLP

Receptionist/Administrator

Information:

This job is now closed

Job summary

Administrator / Receptionist roles

Permanent - Part time roles available

Based at Trowbridge Minor Injury Unit (MIU)

Our MIU units are located in Chippenham and Trowbridge and are open for walk in patients and for patients who have contacted NHS 111 and have been advised to attend.

The current operating hours for Trowbridge are:

08:30 16:30, 7 days a week, 365 days a year

We are looking to fill a number of part-time hours in order to ensure that the unit has an Administrator / Receptionist during all hours of operation. Shifts will be allocated across the team on a rota basis.

Our Administrator / Receptionist team provides a focal point for receiving patients, relatives and carers who are looking to book in for MIU or are attending outpatient appointments. You will also deal with a varied range of enquiries about services provided across the hospital.

We are looking for individuals with good administration experience, strong communication skills, the ability to work well under pressure and a desire to provide a first-class service for patients.

If you are enthusiastic and enjoy working in a team then we would like to hear from you. In return we can offer you a supportive, fast moving and varied job, in an often-busy environment.

Main duties of the job

To be eligible for this post applicants will need to have a good general education as well as excellent customer service and IT skills.

We are a busy, friendly team, who would welcome the opportunity to work with new members of staff willing to contribute to the on-going development of the services we provide.

Experience of working with patients and healthcare professionals would be an advantage.

This job is perfect for you if you enjoy working in a team and thrive on being in a lively office environment.

For an informal discussion please contact:

About us

Wiltshire Health and Care provides community based health services, enabling people to live healthy independent lives. Our Vision is to enable people to live independant and fulfilling lives for as long as possible. We are an NHS partnership organisation, focused entirely on delivering quality health and care to the people of Wiltshire - not on making a profit.

There has never been a better time to join us. Community services are expanding as part of the NHS Long Term Plan and the population of Wiltshire has never needed the energy, enthusiasm and commitment of our community-focused teams more than now. You will join a friendly and supportive team who live our values of Quality, Integrity, Partnership and Change, which were developed with our staff, patients and carers. We have an overall good rating from the CQC, with the majority of our services rated as Outstanding.

If you already live in or near Wiltshire, youll know that it is a great place to live and work: rolling countryside, bustling market towns and vibrant city life combined with excellent transport links and good schools. If you are looking to move to the area, we offer local employment and a chance to play a crucial role as part of your new community straight away. What are you waiting for?!

Details

Date posted

24 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9085-WHC-21816

Job locations

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Person Specification

Experience

Essential

  • Reception duties/ meeting & greeting the public
  • Confidentiality and an understanding of the
  • Data Protection Act
  • To have worked previously in a medical, health or social care environment
  • Experience of working in an office environment.

Desirable

  • NHS Background

Qualifications

Essential

  • Good general education
  • Good command of English language and literacy

Desirable

  • NVQ Level 2 in Customer Service
  • Medical terminology
Person Specification

Experience

Essential

  • Reception duties/ meeting & greeting the public
  • Confidentiality and an understanding of the
  • Data Protection Act
  • To have worked previously in a medical, health or social care environment
  • Experience of working in an office environment.

Desirable

  • NHS Background

Qualifications

Essential

  • Good general education
  • Good command of English language and literacy

Desirable

  • NVQ Level 2 in Customer Service
  • Medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Health and Care LLP

Address

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Wiltshire Health and Care LLP

Address

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Heather Byrd

heather.byrd@nhs.net

Details

Date posted

24 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9085-WHC-21816

Job locations

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Supporting documents

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