Job summary
Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers and vapers who want to quit.
Main duties of the job
THIS IS A FIXED TERM CONTRACT ROLE FOR 18 MONTHS UNTIL 31ST MARCH 2027 DUE TO FUNDING.
We are looking for enthusiastic, highly motivated individuals with empathy skills who will become key members of the Help Me Quit Hub team.
This is a rewarding role where you will provide specialist behavioural support and advice to smokers and vapers who want to quit over the telephone, thereby making a real difference to individual's health and wellbeing.
The post holder will be responsible for the coordination of a caseload of service users who actively want to undertake a quit attempt, and will take responsibility for ensuring assessment, formulation, planning, and delivery of behavioural support and pharmacotherapy advice for patients. All Training will be provided.
The Contact Centre Hub operates over a 6 day working week (Monday - Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team. This role does not require you to work a weekend.
This is a Fixed-term role until 31 March 2027 working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
About us
We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Our Health and Well-Being Directorate and our World Health Organization Collaborating Centre for Investment in Health and Well-being (WHOCC) Directorates will soon be working as one. This means there will be changes to our team structures and we are advising candidates that some roles may be subject to change in the coming 12 months. Changes for staff could include a change in line manager or variations to job descriptions. If changes are required, these will be discussed fully with those affected, in accordance with our Organisational Change Policy.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Our Health and Well-Being Directorate and our World Health Organization Collaborating Centre for Investment in Health and Well-being (WHOCC) Directorates will soon be working as one. This means there will be changes to our team structures and we are advising candidates that some roles may be subject to change in the coming 12 months. Changes for staff could include a change in line manager or variations to job descriptions. If changes are required, these will be discussed fully with those affected, in accordance with our Organisational Change Policy.
Person Specification
Qualifications
Essential
- NVQ Level 3 or relevant equivalent experience
Desirable
- Recognised qualification in counselling, behavioural change or health promotion (e.g. certificate / diploma, Open University)
- Degree in relevant subject or equivalent experience
Experience
Essential
- Experience of providing client/patient centred services in a health or social care setting
- Experience of health education / one to one counselling on health issues
Desirable
- Experience in delivering specialist one to one smoking cessation support
Skills
Essential
- Organisation and time management skills
- Familiar with Microsoft Office
- Record keeping - updating files on bespoke databases
- Ability to plan efficiently
- Good people skills
Desirable
Knowledge
Essential
- Understanding of the principles and practice of client confidentiality
- Health related behaviour and change strategies
- Understanding the requirements of safeguarding policies and procedures
Desirable
- Knowledge of public health practice, health promotion theories and approaches, particularly behaviour change
- Smoking cessation guidelines and practice and wider tobacco control policy
- Use of smoking cessation client management software (e.g. Quit Manager / QM10)
Personal Attributes
Essential
- Ability to work as part of a team
- Ability to work independently to agreed objectives
- Willing to work flexible hours
- Ability to convey clear messages to clients through excellent verbal communication
- Able to work evenings (5pm - 8pm) on a regular basis
Desirable
- Ability to positively influence the actions of others.
Person Specification
Qualifications
Essential
- NVQ Level 3 or relevant equivalent experience
Desirable
- Recognised qualification in counselling, behavioural change or health promotion (e.g. certificate / diploma, Open University)
- Degree in relevant subject or equivalent experience
Experience
Essential
- Experience of providing client/patient centred services in a health or social care setting
- Experience of health education / one to one counselling on health issues
Desirable
- Experience in delivering specialist one to one smoking cessation support
Skills
Essential
- Organisation and time management skills
- Familiar with Microsoft Office
- Record keeping - updating files on bespoke databases
- Ability to plan efficiently
- Good people skills
Desirable
Knowledge
Essential
- Understanding of the principles and practice of client confidentiality
- Health related behaviour and change strategies
- Understanding the requirements of safeguarding policies and procedures
Desirable
- Knowledge of public health practice, health promotion theories and approaches, particularly behaviour change
- Smoking cessation guidelines and practice and wider tobacco control policy
- Use of smoking cessation client management software (e.g. Quit Manager / QM10)
Personal Attributes
Essential
- Ability to work as part of a team
- Ability to work independently to agreed objectives
- Willing to work flexible hours
- Ability to convey clear messages to clients through excellent verbal communication
- Able to work evenings (5pm - 8pm) on a regular basis
Desirable
- Ability to positively influence the actions of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
