Job summary
THIS POST IS FIXED TERM FOR 26 MONTHSDUE TO FUNDING.
The Senior Change Lead role will be responsible for providing leadership for the change management capability within the Digital Health Protection programme (DHPP) delivery. The role will provide change planning and delivery support for the programme to deliver significant change and benefits to the people of Wales.
Acting with high levels of autonomy, the postholder will be expected to take a strategic lead on embedding and delivering change in all business areas of the programme with impact across the organisation. Using expert communication and engagement skills, they will build an appropriate consensus to this approach among all relevant parties.
Main duties of the job
As the Senior Change Lead, you will play a key role in driving system-wide change. You will lead the programme's strategic delivery, working closely with the programme Director, Programme Manager and Senior Responsible Officer (SRO). Your responsibilities will include supporting the business service and digital delivery to achieve the programme's goals.
- Lead and manage all change management initiatives needed for the successful delivery of the programme, working with senior managers and stakeholders across the NHS in Wales to embed, align and sustain change across all business areas.
- Co-ordinate programme delivery alongside BAU and supporting processes to deliver long, medium and short-term benefits to Wales.
Work with senior managers and teams to manage and communicate change at all levels of the business, with minimal disruption to business as usual.A key part of the role is enabling innovation and transformation - ensuring digital solutions are co-designed, user-focused, and embedded in ways that support long-term service sustainability. The Portfolio Lead also plays a vital role in developing programme teams, building capability, and ensuring strong engagement with national digital bodies, NHS partners, and service users.
For further information on Public Health Wales please visithttps://phw.nhs.wales/
About us
We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
Operating at the interface between digital/technical service delivery and business services and leading the adoption of the change organisation wide and externally. The role demands both strategic oversight and hands-on programme leadership.
Change Delivery
Negotiate with a wide range of senior stakeholders including Welsh Government, Executive Directors and senior clinical and non-clinical staff across NHS Wales and UKHSA who will often have competing interests and priorities.
Make formal presentations to large groups of people, often at a very senior level on the programme change and its management
Lead on business change activity and work within the programme to support delivery of the business case benefits and outcomes.
Develop clear vision and standards and champion the use of best practice business change management standards, tools, and processes.
Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
Deliver in line with the PHW Project Management Frameworks, and both internal and external assurance frameworks as appropriate.
Business Case:
Support the SRO and DHPP Programme team in preparing and updating the change management elements of the business case.
Budget:
Develop change management budget and track delivery within budget.
Ensure all expenditure is governed in accordance with PHW Standing Financial Instructions
Resources:
Identify skill requirements; and deploy and develop change management resources across the DHPP lifecycle.
Lead change management resources across multiple partners
Change Planning:
Establish and maintain the change plan for the programme and provides input into the overall Programme Plan.
Lead the creation of the required Business Change products for the programme and ensure they are fit for purpose.
Maintains up to date information in the project and programme management tool.
Provide progressive information on programmes benefits and outcomes to provide assurance to senior leaders and stakeholders
Benefits Management:
Support the Programme Managers and stakeholders to identify and leverage benefits.
Considers Benefits Management in all Business Change activities.
Support benefit baselining and develop monitoring frameworks to ensure capabilities are embedded as planned.
Change Communication:
Use negotiating skills to persuade senior managers on the importance of programme initiatives. This will involve communicating contentious information including in relation to suboptimal performance in the delivery of services.
Lead on Business Change messaging, working closely with Communications Manager.
Provides content for communications relating to Business Change across area of responsibility.
Business Readiness:
Identify, qualify, and update the business readiness criteria across area of responsibility before implementation.
Supports the tracking of business readiness criteria to approve/refuse go-live.
Management, Leadership and Training
Direct line management of staff within the programme which includes appraisals, sickness management, grievance and disciplinary matters.
The postholder will have matrix management responsibility and responsible for leading and directing the day-to-day activities of the workforce assigned to their projects and programme(s).
The Job Description and Personal Specification provide full details.
For further details contact:
Name Catherine Oginni
Job title Programme Manager
Email address Catherine.Oginni@wales.nhs.uk
Job description
Job responsibilities
Operating at the interface between digital/technical service delivery and business services and leading the adoption of the change organisation wide and externally. The role demands both strategic oversight and hands-on programme leadership.
Change Delivery
Negotiate with a wide range of senior stakeholders including Welsh Government, Executive Directors and senior clinical and non-clinical staff across NHS Wales and UKHSA who will often have competing interests and priorities.
Make formal presentations to large groups of people, often at a very senior level on the programme change and its management
Lead on business change activity and work within the programme to support delivery of the business case benefits and outcomes.
Develop clear vision and standards and champion the use of best practice business change management standards, tools, and processes.
Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
Deliver in line with the PHW Project Management Frameworks, and both internal and external assurance frameworks as appropriate.
Business Case:
Support the SRO and DHPP Programme team in preparing and updating the change management elements of the business case.
Budget:
Develop change management budget and track delivery within budget.
Ensure all expenditure is governed in accordance with PHW Standing Financial Instructions
Resources:
Identify skill requirements; and deploy and develop change management resources across the DHPP lifecycle.
Lead change management resources across multiple partners
Change Planning:
Establish and maintain the change plan for the programme and provides input into the overall Programme Plan.
Lead the creation of the required Business Change products for the programme and ensure they are fit for purpose.
Maintains up to date information in the project and programme management tool.
Provide progressive information on programmes benefits and outcomes to provide assurance to senior leaders and stakeholders
Benefits Management:
Support the Programme Managers and stakeholders to identify and leverage benefits.
Considers Benefits Management in all Business Change activities.
Support benefit baselining and develop monitoring frameworks to ensure capabilities are embedded as planned.
Change Communication:
Use negotiating skills to persuade senior managers on the importance of programme initiatives. This will involve communicating contentious information including in relation to suboptimal performance in the delivery of services.
Lead on Business Change messaging, working closely with Communications Manager.
Provides content for communications relating to Business Change across area of responsibility.
Business Readiness:
Identify, qualify, and update the business readiness criteria across area of responsibility before implementation.
Supports the tracking of business readiness criteria to approve/refuse go-live.
Management, Leadership and Training
Direct line management of staff within the programme which includes appraisals, sickness management, grievance and disciplinary matters.
The postholder will have matrix management responsibility and responsible for leading and directing the day-to-day activities of the workforce assigned to their projects and programme(s).
The Job Description and Personal Specification provide full details.
For further details contact:
Name Catherine Oginni
Job title Programme Manager
Email address Catherine.Oginni@wales.nhs.uk
Person Specification
Qualifications and Knowledge
Essential
- oEducated to master's degree level in a suitable field, including but not limited to Psychology, Business Administration, Health and Care, Technology delivery, or equivalent demonstrable experience.
- oEvidence of continued professional development.
- oChange Management or programme management qualification e.g Procsi Change Management Practitioner, APMG Change Management Practitioner or equivalent experience
- oLeadership and communications qualifications or relevant experience
Experience
Essential
- oExperience of management and managing successful projects and delivery of change initiatives at a senior level.
- oSignificant experience of stakeholder engagement and management
- oSignificant experience in team leadership and managing virtual teams
- oLine management experience of change management or project delivery professionals
Desirable
- oExperience of working within the NHS.
- oExperience of working in Wales
Skills and Attributes
Essential
- oHighly developed interpersonal and communication skills.
- oTrack record of complex problem solving in a change management environment.
- oAbility to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
- oAbility to build effective relationships with, and influence, senior stakeholders
- oResilient and determined, with strong negotiation skills and ability to constructively challenge
- oAbility to communicate sensitive or contentious information appropriately
- oAdvanced IT skills in a range of desktop applications including developing communications and delivering evidence based reports.
Other
Essential
- oTravel around Wales, and possibly further afield on a regular basis
- oAbility to travel between sites in a timely manner to meet the needs of the service.
Desirable
- oWelsh Speaker (Level 1) or willingness to work towards.
Person Specification
Qualifications and Knowledge
Essential
- oEducated to master's degree level in a suitable field, including but not limited to Psychology, Business Administration, Health and Care, Technology delivery, or equivalent demonstrable experience.
- oEvidence of continued professional development.
- oChange Management or programme management qualification e.g Procsi Change Management Practitioner, APMG Change Management Practitioner or equivalent experience
- oLeadership and communications qualifications or relevant experience
Experience
Essential
- oExperience of management and managing successful projects and delivery of change initiatives at a senior level.
- oSignificant experience of stakeholder engagement and management
- oSignificant experience in team leadership and managing virtual teams
- oLine management experience of change management or project delivery professionals
Desirable
- oExperience of working within the NHS.
- oExperience of working in Wales
Skills and Attributes
Essential
- oHighly developed interpersonal and communication skills.
- oTrack record of complex problem solving in a change management environment.
- oAbility to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
- oAbility to build effective relationships with, and influence, senior stakeholders
- oResilient and determined, with strong negotiation skills and ability to constructively challenge
- oAbility to communicate sensitive or contentious information appropriately
- oAdvanced IT skills in a range of desktop applications including developing communications and delivering evidence based reports.
Other
Essential
- oTravel around Wales, and possibly further afield on a regular basis
- oAbility to travel between sites in a timely manner to meet the needs of the service.
Desirable
- oWelsh Speaker (Level 1) or willingness to work towards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
