Job summary
Breast Test Wales is looking for a highly motivated and competent part-time Welsh speaking Screening Pathway Administrator to join our team and play a vital part in a rewarding role.
You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.
You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.
The post-holder will offer advice and assistance in a professional and sensitive manner to screening women and other parties and will be required to undertake reception duties at the Breast Screening Centre.
This is a busy role and attention to detail is essential, you will need to have a flexible approach to work and be able to maintain accuracy while dealing with many interruptions.
A working knowledge of Microsoft packages including Word, Outlook and Excel is required.
The ability to communicate fluently with participants, staff and service users in Welsh and English is essential for this post.
Main duties of the job
The effective delivery of all programmes managed by Breast Test Wales by ensuring the efficient operation of the call/recall Breast Screening System and failsafe functions, maintaining client records, changing appointments and liaising with internal and external contacts.
Dealing with phone calls from members of the public and other service users, processing change of appointments and dealing with general queries.
Processing screening and assessment clinic invitations and results.
Reception duties at screening, assessment and result clinics, providing face-to-face assistance to members of the public, visitors and deliveries.
About us
We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's or equivalent experience.
- NVQ level 3 or equivalent in Business Administration or Customer Care or willingness to work towards one
Desirable
Skills
Essential
- Fluent Welsh speaker (level 4/5)
- Good level of interpersonal and communication skills. Excellent telephone skills. Team player.
- Ability to prioritise work and use own initiative. Ability to work under pressure and to meet deadlines ensuring high level of accuracy at all times. Good attention to detail.
Desirable
- Able to speak, read and write in Welsh
Experience
Essential
- Previous administrative experience in a customer service environment
Desirable
- Experience of working in a health service environment
Knowledge
Essential
- Good level of knowledge across a broad range of administrative functions.
Desirable
- Knowledge of Screening Programmes.
Personal Attributes
Essential
- Comfortable conversing in Welsh with members of the public
- Ability to work well under pressure and maintain concentration whilst dealing with constant interruption. Enthusiastic. Ability to demonstrate sensitivity and composure
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's or equivalent experience.
- NVQ level 3 or equivalent in Business Administration or Customer Care or willingness to work towards one
Desirable
Skills
Essential
- Fluent Welsh speaker (level 4/5)
- Good level of interpersonal and communication skills. Excellent telephone skills. Team player.
- Ability to prioritise work and use own initiative. Ability to work under pressure and to meet deadlines ensuring high level of accuracy at all times. Good attention to detail.
Desirable
- Able to speak, read and write in Welsh
Experience
Essential
- Previous administrative experience in a customer service environment
Desirable
- Experience of working in a health service environment
Knowledge
Essential
- Good level of knowledge across a broad range of administrative functions.
Desirable
- Knowledge of Screening Programmes.
Personal Attributes
Essential
- Comfortable conversing in Welsh with members of the public
- Ability to work well under pressure and maintain concentration whilst dealing with constant interruption. Enthusiastic. Ability to demonstrate sensitivity and composure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
