Job summary
Welcome to Public Health Wales, the Welsh national public health agency, where we are working to achieve a healthier future for Wales.
Do you believe that the people of Wales should enjoy the highest quality public services? Do you believe in openness and transparency in public bodies? If so, there is an exciting opportunity to further develop your skills and knowledge in the Information Governance Service within Public Health Wales NHS Trust.
The Information Governance Service exists to support the organisation to delivering high quality services across the whole agenda of public health, whilst processing the population's personal data fairly, safely and lawfully in compliance with all relevant legislation. Due to a recent promotion, a vacancy has arisen for an Information Governance Support Officer to join the small team.
Main duties of the job
You will be an inquisitive and highly organised individual, who is highly motivated and delivery focussed, and has excellent communication and interpersonal skills. Your previous experience will enable you to support the various processes managed by a team of Information Governance Managers and to manage and administer the complex Freedom of Information Management System, thereby ensuring that requests are handled in a timely manner in compliance with legislative requirements.
Whilst expert knowledge of the requirements of the Freedom of Information Act is not necessary, your commitment to personal development will ensure that you will achieve the necessary professional qualifications within a reasonable timescale.
Working under the direction of the Head of Information Governance, but with plenty of scope to work autonomously, you will be able to work to deadlines and be able to work on major projects using your own initiative and judgment when required, operating effectively as part of a small and dedicated team. The role will give you an excellent insight to the fascinating field of Information Governance in a complex organisation and would suit a person with career aspirations in this direction.
About us
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales'. We play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. We are an organisation that places ourselves at the heart of supporting people, communities, partners, and the Welsh Government in addressing these major challenges and providing solutions for action.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
This is a hybrid role working in a flexible manner but predominantly working from home. However the service is based primarily at Capital Quarter 2 in Cardiff and attendance at the office will be required on a regular but unpredictable basis. The role can also involve travel to other parts of our organisation and may on occasions require overnight stays. For further information or an informal chat please contact the Head of Information Governance, John Lawson on 02920 104307 or apply direct.
Please note that all interviews will be held in person and will take place in our Cardiff office on Thursday 24th July 2025.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
This is a hybrid role working in a flexible manner but predominantly working from home. However the service is based primarily at Capital Quarter 2 in Cardiff and attendance at the office will be required on a regular but unpredictable basis. The role can also involve travel to other parts of our organisation and may on occasions require overnight stays. For further information or an informal chat please contact the Head of Information Governance, John Lawson on 02920 104307 or apply direct.
Please note that all interviews will be held in person and will take place in our Cardiff office on Thursday 24th July 2025.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- NVQ Level 6, Degree or equivalent level of experience.
- Evidence of continuous professional development.
Desirable
- Advanced ECDL.
- PRINCE 2 Foundation or equivalent.
- BCS Freedom of Information Practitioner's Certificate or equivalent.
Experience
Essential
- Experience of communicating with all levels of professional staff and the public.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Demonstrable experience of development and delivery of training programmes to multi-disciplinary audiences.
- Experience of operating Microsoft Office Suite including SharePoint.
- Experience of producing and presenting management information reports.
- Experience of project implementation and monitoring ongoing projects.
- Experience of managing finance systems e.g ordering, budget monitoring.
- Experience of managing, maintaining and developing systems and procedures.
- Experience of implementing administrative policies and procedures.
- Experience of applying project management methodologies.
Desirable
- Experience of monitoring performance indicators.
- Experience of formal minute taking.
- Working in an NHS environment.
- Experience of using DATIX Management System.
- Experience of working with the Freedom of Information Act.
Skills
Essential
- Ability to work on own initiative and manage own workload.
- Able to organise multi-disciplinary meetings and events.
- Excellent management and communication skills and knowledge.
- Analysing information from numerous sources.
- Advanced IT/keyboard Skills.
- Able to delegate responsibility and tasks to ensure delivery to agreed objectives.
Knowledge
Essential
- Good knowledge of MS Office Suite.
- Thorough understanding of administrative procedures.
- Thorough understanding of programme office functions.
- Knowledge of filing/data systems including records management.
Desirable
- Knowledge and understanding of Public Health Wales.
- Microsoft Project.
- Knowledge of the Caldicott Principles, Patient Confidentiality, Information Security, WASPI & Information Sharing.
- Knowledge of the requirements of the Freedom of Information Act.
Personal Attributes
Essential
- Work to deadlines and under pressure.
- Ability to work as part of a team.
- Work on own initiative.
- Good time-keeping.
- Respect confidentiality.
- Willingness to learn and develop skills.
- Flexible approach to work to meet the needs of the service.
- Commitment to personal development, in particular to achieving BCS Freedom of Information Practitioner Certificate.
Desirable
- Continuing Professional Development.
Other
Essential
- Willingness and ability to travel.
Desirable
- Ability to carry resources.
Person Specification
Qualifications
Essential
- NVQ Level 6, Degree or equivalent level of experience.
- Evidence of continuous professional development.
Desirable
- Advanced ECDL.
- PRINCE 2 Foundation or equivalent.
- BCS Freedom of Information Practitioner's Certificate or equivalent.
Experience
Essential
- Experience of communicating with all levels of professional staff and the public.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Demonstrable experience of development and delivery of training programmes to multi-disciplinary audiences.
- Experience of operating Microsoft Office Suite including SharePoint.
- Experience of producing and presenting management information reports.
- Experience of project implementation and monitoring ongoing projects.
- Experience of managing finance systems e.g ordering, budget monitoring.
- Experience of managing, maintaining and developing systems and procedures.
- Experience of implementing administrative policies and procedures.
- Experience of applying project management methodologies.
Desirable
- Experience of monitoring performance indicators.
- Experience of formal minute taking.
- Working in an NHS environment.
- Experience of using DATIX Management System.
- Experience of working with the Freedom of Information Act.
Skills
Essential
- Ability to work on own initiative and manage own workload.
- Able to organise multi-disciplinary meetings and events.
- Excellent management and communication skills and knowledge.
- Analysing information from numerous sources.
- Advanced IT/keyboard Skills.
- Able to delegate responsibility and tasks to ensure delivery to agreed objectives.
Knowledge
Essential
- Good knowledge of MS Office Suite.
- Thorough understanding of administrative procedures.
- Thorough understanding of programme office functions.
- Knowledge of filing/data systems including records management.
Desirable
- Knowledge and understanding of Public Health Wales.
- Microsoft Project.
- Knowledge of the Caldicott Principles, Patient Confidentiality, Information Security, WASPI & Information Sharing.
- Knowledge of the requirements of the Freedom of Information Act.
Personal Attributes
Essential
- Work to deadlines and under pressure.
- Ability to work as part of a team.
- Work on own initiative.
- Good time-keeping.
- Respect confidentiality.
- Willingness to learn and develop skills.
- Flexible approach to work to meet the needs of the service.
- Commitment to personal development, in particular to achieving BCS Freedom of Information Practitioner Certificate.
Desirable
- Continuing Professional Development.
Other
Essential
- Willingness and ability to travel.
Desirable
- Ability to carry resources.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
