Job summary
We are looking for a skilled and driven Delivery Manager / Scrum Master to support agile delivery across Public Health Wales' digital and data transformation portfolio. This pivotal role ensures high-impact projects are delivered on time, within scope, and aligned with strategic and operational priorities.
You will apply agile methodologies across multiple workstreams--facilitating ceremonies, coaching teams, and fostering collaborative, adaptable ways of working. Acting as a key liaison between technical and non-technical stakeholders, you'll translate complex digital concepts into accessible language and ensure seamless communication throughout the project lifecycle.
The role sits within the Research, Data and Digital Directorate and contributes directly to the organisation's strategic goals. You'll work closely with cross-functional teams, senior leaders, and external partners to help shape effective, future-ready services across the health system.
If you're passionate about digital transformation, agile delivery, and public health innovation--this is your opportunity to make a real difference.
Main duties of the job
Facilitate the effective delivery of digital and data projects using agile methodologies such as Scrum, Kanban, and Lean. Coordinate agile ceremonies including sprint planning, stand-ups, and retrospectives, ensuring team collaboration and alignment with organisational goals. Support product owners in defining user stories and delivery priorities.
Develop and maintain delivery plans, manage risks and dependencies, and ensure timely reporting to senior stakeholders. Act as the main contact for stakeholders, translating complex digital concepts into accessible language and promoting transparency across teams.
Coach and mentor cross-functional teams to embed agile practices, encourage self-organisation, and promote a culture of responsiveness and high performance.
Manage delivery documentation, budgets, and ensure compliance with NHS governance and information standards. Support change processes and stakeholder engagement through clear communication and structured implementation.
For further information on Public Health Wales please visithttps://phw.nhs.wales/
About us
We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
About the Role
Join Public Health Wales as a Delivery Manager / Scrum Master and play a pivotal role in transforming how we deliver digital and data services across the organisation.
You'll drive agile delivery across our digital portfoliofacilitating sprints, coaching teams, removing blockers, and ensuring projects land on time, on scope, and on strategy. From improving team performance to translating complex ideas for non-technical audiences, your leadership will make a tangible impact on health services in Wales.
What Youll Do
- Champion Agile: Lead ceremonies, embed best practices, and tailor agile approaches across Scrum, Kanban, and Lean delivery models.
- Deliver Results: Manage risks, track progress, and keep digital and data projects aligned to business goals.
- Engage Stakeholders: Bridge communication between technical teams and senior leaders, translating ideas into action.
- Drive Change: Support digital transformation with strong planning, governance, and change management practices.
- Lead Teams: Line manage and coach staff, develop high-performing teams, and contribute to recruitment, training, and team wellbeing.
- Manage Budgets: Oversee project finances, ensure accurate forecasting, and contribute to business case development.
What You Bring
- Certified Agile/Scrum professional with hands-on experience in delivery leadership.
- Strong communicator and influencer with a passion for digital transformation.
- Skilled in working across complex, multi-stakeholder environmentsespecially in healthcare or the public sector.
- Comfortable managing multiple priorities, risks, and team dynamics.
The Job Description and Personal Specification provide full details.
Job description
Job responsibilities
About the Role
Join Public Health Wales as a Delivery Manager / Scrum Master and play a pivotal role in transforming how we deliver digital and data services across the organisation.
You'll drive agile delivery across our digital portfoliofacilitating sprints, coaching teams, removing blockers, and ensuring projects land on time, on scope, and on strategy. From improving team performance to translating complex ideas for non-technical audiences, your leadership will make a tangible impact on health services in Wales.
What Youll Do
- Champion Agile: Lead ceremonies, embed best practices, and tailor agile approaches across Scrum, Kanban, and Lean delivery models.
- Deliver Results: Manage risks, track progress, and keep digital and data projects aligned to business goals.
- Engage Stakeholders: Bridge communication between technical teams and senior leaders, translating ideas into action.
- Drive Change: Support digital transformation with strong planning, governance, and change management practices.
- Lead Teams: Line manage and coach staff, develop high-performing teams, and contribute to recruitment, training, and team wellbeing.
- Manage Budgets: Oversee project finances, ensure accurate forecasting, and contribute to business case development.
What You Bring
- Certified Agile/Scrum professional with hands-on experience in delivery leadership.
- Strong communicator and influencer with a passion for digital transformation.
- Skilled in working across complex, multi-stakeholder environmentsespecially in healthcare or the public sector.
- Comfortable managing multiple priorities, risks, and team dynamics.
The Job Description and Personal Specification provide full details.
Person Specification
Qualification and Knowledge
Essential
- oLevel 7 qualification / Masters or equivalent demonstrable working experience
- oProject Management qualification
- oAgile Certified Practitioner
- oCertification in Scrum Master or equivalent.
Experience
Essential
- oProven demonstrable knowledge of digital and data governance practices within a healthcare setting.
- oStrong background in leading digital transformation projects using agile methodologies such as Scrum, Kanban, or Lean.
- oSignificant experience working as a Delivery Manager, Scrum Master, or in a similar agile delivery role within a digital or data-focused environment.
- oExtensive experience in managing end-to-end delivery processes, including project initiation, planning, execution, and post-delivery review.
- oExperience working with cross-functional, distributed teams and managing projects with varying levels of complexity.
- oExperience with project management tools and maintaining project documentation to support project governance.
- oExperience in line management, with the ability to coach, mentor, and provide leadership to teams.
- oExperience of managing multiple priorities and deadlines, ensuring delivery targets are met without compromising quality.
- oExperience of managing budgets including external funding and procurement processes.
- oExperience of generating plans, that are multi layered in various formats, including easy read. oExperience of people management
- oFull understanding of the Principles of Data Protection, Information Asset management, including completing of DPIA's and other impact assessments or data sharing agreements.
- oRisk Management experience.
- oExperience of people management
Skills & Atributes
Essential
- oProven ability to translate complex technical language into clear, non-technical terms for diverse audiences, including senior leaders and business stakeholders.
- oHighly developed communication skills, with the ability to influence and engage stakeholders at all levels of the organisation.
- oHighly developed coaching skills, with the ability to gain trust, deploy empathy, establish goals and support teams and individuals to achieve them.
- oStrong problem-solving abilities and the capacity to navigate ambiguity, ensuring project success in fast-paced and dynamic environments.
- oExcellent written and verbal communication skills including presentation skills.
- oExcellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- oDocument management using SharePoint
- oProficient in the use of standard Microsoft software, such as Outlook, Teams, Word, Excel, PowerPoint and SharePoint.
- oAbility to work under pressure whilst meeting deadlines and adapt to changes in demand and workload.
- oStrong problem solving skills.
- oAble to work autonomously.
Desirable
Other
Essential
- oAbility to travel between sites in a timely manner to meet the needs of the service
Person Specification
Qualification and Knowledge
Essential
- oLevel 7 qualification / Masters or equivalent demonstrable working experience
- oProject Management qualification
- oAgile Certified Practitioner
- oCertification in Scrum Master or equivalent.
Experience
Essential
- oProven demonstrable knowledge of digital and data governance practices within a healthcare setting.
- oStrong background in leading digital transformation projects using agile methodologies such as Scrum, Kanban, or Lean.
- oSignificant experience working as a Delivery Manager, Scrum Master, or in a similar agile delivery role within a digital or data-focused environment.
- oExtensive experience in managing end-to-end delivery processes, including project initiation, planning, execution, and post-delivery review.
- oExperience working with cross-functional, distributed teams and managing projects with varying levels of complexity.
- oExperience with project management tools and maintaining project documentation to support project governance.
- oExperience in line management, with the ability to coach, mentor, and provide leadership to teams.
- oExperience of managing multiple priorities and deadlines, ensuring delivery targets are met without compromising quality.
- oExperience of managing budgets including external funding and procurement processes.
- oExperience of generating plans, that are multi layered in various formats, including easy read. oExperience of people management
- oFull understanding of the Principles of Data Protection, Information Asset management, including completing of DPIA's and other impact assessments or data sharing agreements.
- oRisk Management experience.
- oExperience of people management
Skills & Atributes
Essential
- oProven ability to translate complex technical language into clear, non-technical terms for diverse audiences, including senior leaders and business stakeholders.
- oHighly developed communication skills, with the ability to influence and engage stakeholders at all levels of the organisation.
- oHighly developed coaching skills, with the ability to gain trust, deploy empathy, establish goals and support teams and individuals to achieve them.
- oStrong problem-solving abilities and the capacity to navigate ambiguity, ensuring project success in fast-paced and dynamic environments.
- oExcellent written and verbal communication skills including presentation skills.
- oExcellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- oDocument management using SharePoint
- oProficient in the use of standard Microsoft software, such as Outlook, Teams, Word, Excel, PowerPoint and SharePoint.
- oAbility to work under pressure whilst meeting deadlines and adapt to changes in demand and workload.
- oStrong problem solving skills.
- oAble to work autonomously.
Desirable
Other
Essential
- oAbility to travel between sites in a timely manner to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
