Job summary
This is an exciting opportunity to join our team in a new apprenticeship role. As an Apprentice Business Support Officer, you will receive extensive workplace training in addition to completing a level 3 qualification in Business Administration.
Main duties of the job
We are looking for someone who is motivated to learn new skills, has good organisational skills and is able to work calmly under pressure.
You will join a pool of support staff providing comprehensive, confidential administrative, clerical and business support to the Improvement Cymru team.
About us
The NHS Wales Executive provides a central guiding hand, working in partnership for and on behalf of Welsh Government, in and with the NHS in Wales. The Executive is hosted by Public Health Wales.
We are a national support function delivering 'A Healthier Wales' vision of a whole-system approach to providing excellent health and social care across Wales.
The Executive's role in supporting this vision is to provide strong national leadership and strategic direction enabling, supporting and, where necessary, intervening to ensure the delivery of national priorities and standards, to improve the quality and safety of care. The Executive will drive improvements to achieve better, fairer healthcare outcomes for the people of Wales.
Our organisation is guided by Public Health Wales' Values, 'Working together, with trust and respect, to make a difference'.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
If you are interested in the role and you meet the requirements, pleasecomplete our application, using thesupporting informationsectionto tell us how you meet the person specification.
Shortlisting will be based on the information provided in the application, particularly the Supporting Information, so its important to give full and detailed information in this section.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
If you are interested in the role and you meet the requirements, pleasecomplete our application, using thesupporting informationsectionto tell us how you meet the person specification.
Shortlisting will be based on the information provided in the application, particularly the Supporting Information, so its important to give full and detailed information in this section.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- To be eligible for this apprenticeship: oYou must not be undertaking any other Welsh Government funded training oYou must work more than 16 hours per week
Experience
Essential
- Basic experience in an administration
- Previous experience of dealing with customers, clients and/or members of the public
- Experience of Microsoft Office Suite
Desirable
- Previous experience in an administrative role
Skills
Essential
- Ability to work on own initiative and manage own workload
- Good level of keyboard skills
- Good communication skills
- Good organisational skills with the ability to handle a busy, varied workload and cope with interruptions and changes
- Ability to work calmly under pressure, meet set deadlines and pay meticulous attention to detail completing tasks fully, accurately and on time, prioritising where appropriate
- Excellent numeracy and literacy skills
- Excellent attention to detail
- Ability to communicate effectively in a variety of written and verbal formats, including telephone, email and in person with a wide range of people
- Ability to deal with confidential information or situations in an appropriate and sensitive manner
- Ability to be resourceful and able to research, gather and distribute information as necessary
- Ability to work to deadlines and under pressure
Desirable
Knowledge
Essential
- Good knowledge of MS Office Suite
Desirable
- Knowledge of Public Health Wales
Personal Attributes
Essential
- A good level of professionalism
- Able to work within a team
- Ability to work independently and use initiative
- Good time management
- Respect confidentiality
- Commitment to team goals and personal development
- Motivated and willing to learn and develop skills
- Flexible approach
- Willingness and ability to travel between sites
Desirable
- Continuing Professional Development
Person Specification
Qualifications
Essential
- To be eligible for this apprenticeship: oYou must not be undertaking any other Welsh Government funded training oYou must work more than 16 hours per week
Experience
Essential
- Basic experience in an administration
- Previous experience of dealing with customers, clients and/or members of the public
- Experience of Microsoft Office Suite
Desirable
- Previous experience in an administrative role
Skills
Essential
- Ability to work on own initiative and manage own workload
- Good level of keyboard skills
- Good communication skills
- Good organisational skills with the ability to handle a busy, varied workload and cope with interruptions and changes
- Ability to work calmly under pressure, meet set deadlines and pay meticulous attention to detail completing tasks fully, accurately and on time, prioritising where appropriate
- Excellent numeracy and literacy skills
- Excellent attention to detail
- Ability to communicate effectively in a variety of written and verbal formats, including telephone, email and in person with a wide range of people
- Ability to deal with confidential information or situations in an appropriate and sensitive manner
- Ability to be resourceful and able to research, gather and distribute information as necessary
- Ability to work to deadlines and under pressure
Desirable
Knowledge
Essential
- Good knowledge of MS Office Suite
Desirable
- Knowledge of Public Health Wales
Personal Attributes
Essential
- A good level of professionalism
- Able to work within a team
- Ability to work independently and use initiative
- Good time management
- Respect confidentiality
- Commitment to team goals and personal development
- Motivated and willing to learn and develop skills
- Flexible approach
- Willingness and ability to travel between sites
Desirable
- Continuing Professional Development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
