Operations Manager (HARP)

Job responsibilities

Key areas of delivery are:

Responsible for the delivery of a high-quality programme of work to reduce Antimicrobial Resistance and Healthcare Associated Infections through the management and deployment of the HARP programme resources within a defined budget.

Responsible for providing services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness.

Achieve an agreed set of performance targets for the HARP programme and implementation plan for the National Action Plans to deliver the UK AMR Strategy in Wales.

To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated managerial leadership.

Participate in the development and implementation of the HARP programme work plan, annual operational plan and Integrated Medium-Term Plan (IMTP).

Contribute to the planning and delivery of service objectives, managing specific change projects as required, ensuring the service is participant focused, consistent, meets the agreed quality standards and is cost effective.

Respond to Serious Untoward Incidents, complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations, closely monitoring actions to ensure they are fully implemented and ensure learning from incidences, near misses and complaints are implemented.

Identify risk and take corrective action in line with the Trusts governance framework.

To promote and display via personal actions support for the Trusts key policies on Dignity at Work and Equality and Diversity.

Deputise for the Programme SRO and Senior Leads as required.

Qualifications

Essential

• Educated to degree level with a relevant qualification or equivalent experience
• Post graduate masters qualification or equivalent level of experience and proven ability to perform at this level
• General management qualification or relevant experience

Desirable

• Service Improvement Qualification - IQT, Six Sigma, Lean
• Project management qualification - PRINCE 2, Agile etc.
• Programme Management Qualification - Managing Successful Programmes etc

Experience

Essential

• Involvement in delivery of complex programme management working with a diverse range of stakeholder in complex public sector environments
• An excellent track record of managing change effectively
• Experience of modernising services without additional resources
• Experience of developing and maintaining effective partnerships with stakeholders in the redesign or improvement of services
• Experience of project management and service planning
• Experience of and demonstrable achievement in managing a health service
• Experience of producing reports and briefings for executives and senior managers

Desirable

• Knowledge of NHS Wales planning framework
• Knowledge and understanding of Public Health Wales
• Experience of Commissioning and benchmarking of services

Other

Essential

• Willingness and ability to travel to sites across Wales on a frequent basis

Desirable

• Evidence of continual professional development

Skills

Essential

• Ability to develop operational and business plans and determine priority objectives for delivery
• Well developed interpersonal skills, with the ability to convey instructions, ideas and opinions in a clear and concise manner and excellent negotiation and influencing skills
• Ability to engage and involve staff in service changes and quality improvements to achieve the desired outcome
• Able to prepare and present information, which varies in content and context, to different audiences in a manner that can be understood by all
• Ability to create an environment that encourages professional and personal development, supports innovation, team building and creative partnerships
• Able to analyse and evaluate situations, evidence, data and information
• Ability to prioritise, plan and manage own time
• Confident in using IT packages

Desirable

• Welsh speaker

Knowledge

Essential

• Knowledge of Workforce and OD policies and procedures including developing people, performance management, disciplinary process
• Understanding and managing of the principles and practice of client confidentiality
• Knowledge and understanding of improvement methodologies
• Knowledge and understanding of principles of programme and project management
• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).