Job summary
The ability to speak Welsh is essential for this post
This is a new full-time permanent position within Public Health Wales.
Diabetic Eye Screening Wales (DESW) are looking for an experienced receptionist with excellent conversational Welsh to staff their new Public Health Wales Screening Centre in Mountain Ash. You will provide a sensitive, courteous and professional bi-lingual reception service to screening participants not only from DESW, but also to participants from Abdominal Aortic Aneurysm Screening and Newborn Hearing Screening.
Hours worked will be on a rota basis between 07:00 and 20:00, occasional weekend working and overnight stays will be require
Main duties of the job
Your duties will also include answering phone calls from members of the public, in both English and Welsh, validating and updating participant information, processing change of appointments and dealing with general queries. You will also be expected to support the Office Administration Team competing requisition officer work, including placing and processing ordering using the Oracle system, managing stock and any other facility management tasks required with the Screening Centre. Experience within this aspect of the role is desirable, but full training will be given to the successful candidate.
The successful candidate will be a member of a highly motivated and friendly team within a busy, sensitive environment. You will need to develop good working relationships with a wide range of staff at all levels of the organisation and external partners and stakeholders.
About us
We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
The ability to communicate verbally with participants, staff and service users in Welsh and English is essential for this post.
You will be able to find a full job description and person specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The ability to communicate verbally with participants, staff and service users in Welsh and English is essential for this post.
You will be able to find a full job description and person specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience, Skills, Knowledge & Personal Abilities
Essential
- Proven experience dealing with frontline customers
- Experience of using Microsoft packages (Word, Excel and Outlook)
- Fluent Welsh language speaker
- Excellent organisational skills
- Good interpersonal and communication skills
- Ability to work under pressure
- Ability to prioritise work and use own initiative
- Team worker
- Demonstratable knowledge of ordering processes and stock control.Knowledge of population-based screening programmes.Application Form Interview References
- Committed to quality
- Enthusiastic
- Reliable
- Flexible but able to work within policies and procedures.
- Good attention to detail
Desirable
- Experience within an NHS environment.
- Proven procurement or finance experience
- Proven experience of using databases
- Knowledge of Oracle
- Knowledge of population-based screening programmes.
Qualifications
Essential
- GCSE including Maths and English (or equivalent)
Desirable
- European Computer Driving Licence qualification or equivalent
- NVQ level 3 in Business Administration or Customer Care
Person Specification
Experience, Skills, Knowledge & Personal Abilities
Essential
- Proven experience dealing with frontline customers
- Experience of using Microsoft packages (Word, Excel and Outlook)
- Fluent Welsh language speaker
- Excellent organisational skills
- Good interpersonal and communication skills
- Ability to work under pressure
- Ability to prioritise work and use own initiative
- Team worker
- Demonstratable knowledge of ordering processes and stock control.Knowledge of population-based screening programmes.Application Form Interview References
- Committed to quality
- Enthusiastic
- Reliable
- Flexible but able to work within policies and procedures.
- Good attention to detail
Desirable
- Experience within an NHS environment.
- Proven procurement or finance experience
- Proven experience of using databases
- Knowledge of Oracle
- Knowledge of population-based screening programmes.
Qualifications
Essential
- GCSE including Maths and English (or equivalent)
Desirable
- European Computer Driving Licence qualification or equivalent
- NVQ level 3 in Business Administration or Customer Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
