Job summary
Network & Voice Engineer
Operations and Finance Directorate and Data, Knowledge and Research Directorate - Public Health Wales.
Band: 6 x 1 post - Full time, Permanent
Close:29/10/2023
Interview: The interview will take place virtually.
Are you a network engineer who is dedicated to ensuring that our public services are safe and secure? This is a new key post in the development of our networking team that will help us deliver our Digital and Data Strategy. The postholder will be working with two seniors and alongside our infrastructure and cyber teams. The networking team maintains and develops the infrastructure and deals with escalated queries to support the delivery of trust programmes.
The post is an excellent opportunity for an IT professional to develop further experience and make a positive contribution towards protecting vital NHS systems. This role requires good communication skills, a high degree of problem-solving ability, specialist technical skills, attention to detail and requires someone who can perform to a high standard, whilst under pressure, in a busy environment.
If you'd like to discuss the role further, please contact Michael Clayton, Technical Services Manager at Michael.clayton@wales.nhs.uk
Main duties of the job
- Provide specialist advice around networking and voice within the Digital IT team of PHW.
- Keep up to date with the latest networking and voice technology developments.
- Assist in researching and evaluating emerging network security threats and ways to manage them.
- Monitor networks and voice platforms for performance
- Test and evaluate new products and technologies
- Aid in the design of new systems or upgrade existing ones.
- Use advanced analytical tools to determine performance issues and resolve incidents
- Identify improvements and implement measures
- Investigate incidents and provide incident response.
- Respond to assigned networking and voice service requests
- Liaise with stakeholders in relation to network security issues and provide future recommendations.
- Generate reports for both technical and non-technical staff and stakeholders.
- Give advice and guidance to staff on voice/network issues
About us
We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders of all levels, explaining difficult and highly complex IT processes and issues often being the specialist contact.
Produce technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Identify and interpret customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
Analyse and design processes to ensure that specifications / guidance continue to meet the needs of users.
Lead development activities for allocated work packages. Plan, schedule, co-ordinate monitor and adjust the resources (human and physical), activities and priorities in order to deliver work packages to agreed objectives, standards and deadlines.
Assist line management in producing resource estimates for tasks allocated to the team.
Develop team plans and ensure that they dovetail with project and quality plans.
Plan and prioritise responses to requests for assistance and tasks.
Configuration, installation and safe use of computer hardware distributed around the whole of the NHS in Wales.
Implementing complex third-party solutions and where appropriate integrate them with existing systems to add value to the services provided by PHW.
Testing applications to ensure that the systems developed meet the stated business requirements.
Work to achieve agreed objectives and has the freedom to do this in own way within broad IM&T policies and strategy.
Job description
Job responsibilities
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders of all levels, explaining difficult and highly complex IT processes and issues often being the specialist contact.
Produce technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Identify and interpret customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
Analyse and design processes to ensure that specifications / guidance continue to meet the needs of users.
Lead development activities for allocated work packages. Plan, schedule, co-ordinate monitor and adjust the resources (human and physical), activities and priorities in order to deliver work packages to agreed objectives, standards and deadlines.
Assist line management in producing resource estimates for tasks allocated to the team.
Develop team plans and ensure that they dovetail with project and quality plans.
Plan and prioritise responses to requests for assistance and tasks.
Configuration, installation and safe use of computer hardware distributed around the whole of the NHS in Wales.
Implementing complex third-party solutions and where appropriate integrate them with existing systems to add value to the services provided by PHW.
Testing applications to ensure that the systems developed meet the stated business requirements.
Work to achieve agreed objectives and has the freedom to do this in own way within broad IM&T policies and strategy.
Person Specification
QUALIFICATIONS & KNOWLEDGE
Essential
- Educated to degree level OR equivalent qualification in a relevant IT related subject OR equivalent work experience and specialist ICT knowledge Commitment to continuing professional development for self Good general knowledge of common hardware and software applications Knowledge of modern telephony platform In-depth knowledge of one or more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies
Desirable
- In-depth knowledge of firewalls Registered with a relevant informatics professional body Knowledge of: oSIP ocloud telephony osoftware defined networking oCisco Firepower oCisco ISE oCisco Wireless technologies oSolarwinds NPM / IPAM oMitel telephony platform oCisco IOS XE Knowledge of NHS Wales organisations & ITIL strategy Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
EXPERIENCE
Essential
- Educated to degree level OR equivalent qualification in a relevant IT related subject OR equivalent work experience and specialist ICT knowledge Commitment to continuing professional development for self Good general knowledge of common hardware and software applications Knowledge of modern telephony platform In-depth knowledge of one or more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies oExperience of working in a technical support role and proven experience in the development and support of IT systems oExperience of taking a key role in developing and implementing network related systems and services oExperience of administering of Modern telephony platform
Desirable
- oExperience of administering of Mitel telephony platform
Aptitude & Abilities (SKILLS)
Essential
- Good communication and problem solving skills Ability to learn new technologies with minimum supervision Ability to analyse and resolve complex IT issues Able to communicate complex ideas to non-technical staff
Desirable
- Ability to lead a project team
PERSONAL ATTRIBUTES & VALUES
Essential
- Ability to establish good working relationships of people at all levels Ability to work on own initiative whilst being an effective member of a multi-disciplinary team Proactive & flexible approach to working A focus on user needs, accessibility, and equality Ability to foster a culture of openness and sharing
Other
Essential
- Ability to travel between sites in a timely manner to meet the needs of the service Ability to work flexible hours in line with the needs of the service Ability to work away from base when required. Able to participate in on-call rota.
Desirable
Person Specification
QUALIFICATIONS & KNOWLEDGE
Essential
- Educated to degree level OR equivalent qualification in a relevant IT related subject OR equivalent work experience and specialist ICT knowledge Commitment to continuing professional development for self Good general knowledge of common hardware and software applications Knowledge of modern telephony platform In-depth knowledge of one or more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies
Desirable
- In-depth knowledge of firewalls Registered with a relevant informatics professional body Knowledge of: oSIP ocloud telephony osoftware defined networking oCisco Firepower oCisco ISE oCisco Wireless technologies oSolarwinds NPM / IPAM oMitel telephony platform oCisco IOS XE Knowledge of NHS Wales organisations & ITIL strategy Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
EXPERIENCE
Essential
- Educated to degree level OR equivalent qualification in a relevant IT related subject OR equivalent work experience and specialist ICT knowledge Commitment to continuing professional development for self Good general knowledge of common hardware and software applications Knowledge of modern telephony platform In-depth knowledge of one or more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies oExperience of working in a technical support role and proven experience in the development and support of IT systems oExperience of taking a key role in developing and implementing network related systems and services oExperience of administering of Modern telephony platform
Desirable
- oExperience of administering of Mitel telephony platform
Aptitude & Abilities (SKILLS)
Essential
- Good communication and problem solving skills Ability to learn new technologies with minimum supervision Ability to analyse and resolve complex IT issues Able to communicate complex ideas to non-technical staff
Desirable
- Ability to lead a project team
PERSONAL ATTRIBUTES & VALUES
Essential
- Ability to establish good working relationships of people at all levels Ability to work on own initiative whilst being an effective member of a multi-disciplinary team Proactive & flexible approach to working A focus on user needs, accessibility, and equality Ability to foster a culture of openness and sharing
Other
Essential
- Ability to travel between sites in a timely manner to meet the needs of the service Ability to work flexible hours in line with the needs of the service Ability to work away from base when required. Able to participate in on-call rota.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
