Job summary
The ability to speak Welsh is Essential for this post
Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers who want to quit.
An exciting opportunity has arisen for a full time (37.5 hours per week) call handlerto join the National Help Me Quit Contact Centre and Telephone Support Service. The posts are offered on a permanent basis.
- The ability to speak Welsh is essential/mandatory for this post, Unfortunately non-welsh speaker will not be considered for this role
Main duties of the job
Help Me Quit Hub Call Handler
The ability to speak Welsh is Essential for this post
Help Me Quit is looking to appoint a motivated individual that is dedicated to delivering an excellent client-centred service in which you can play a key role in helping smokers across Wales make one of the most important changes for their health.
The Hub is responsible for booking smokers into various Help Me Quit Stop Smoking Services across Wales, and is the central point of contact for all incoming queries.
The successful candidate will have excellent interpersonal skills; a professional and calm telephone manner; be non-judgmental, and will have the ability to work well both within a team and on their own initiative.
The Hub operates over a 6 day working week (Monday - Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team.
This a permanent position working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
We welcome applications from individuals who may wish to work part time or apply on a job share basis.
- The ability to speak Welsh is essential/mandatory for this post, Unfortunately non-welsh speaker will not be considered for this role
About us
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us, the benefits we offer and guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Our Health and Well-Being Directorate and our World Health Organization Collaborating Centre for Investment in Health and Well-being (WHOCC) Directorates will soon be working as one. This means there will be changes to our team structures and we are advising candidates that some roles may be subject to change in the coming 12 months. Changes for staff could include a change in line manager or variations to job descriptions. If changes are required, these will be discussed fully with those affected, in accordance with our Organisational Change Policy.
Job description
Job responsibilities
- The ability to speak Welsh is essential/mandatory for this post, Unfortunately non-welsh speaker will not be considered for this role
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
- The ability to speak Welsh is essential/mandatory for this post, Unfortunately non-welsh speaker will not be considered for this role
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
QUALIFICATIONS
Essential
- oWord processing to RSA III/NVQ Level 3 or equivalent level of experience
- oGood standard of education together with a high level of numeracy, written and spoken English
Desirable
EXPERIENCE
Essential
- oDemonstrable experience in an administrative role
- oExperience of communicating with all levels of professional staff and the public
- oExperience of dealing with confidential, sensitive data, appropriate maintenance and storage of records
- oExperience of transcribing and minute taking
- oWorking experience of Microsoft Office Suite
Desirable
- oWorking in an NHS environment
SKILLS
Essential
- oAbility to work on own initiative and manage own workload
- oAble to manage diaries
- oAdvanced keyboard skills
- oGood written and verbal communication skills
- oGood organisational skills
- oAbility to work within a team and to take direction from senior team members
Desirable
- oAbility to speak Welsh or willingness to learn
KNOWLEDGE
Essential
- oGood knowledge of MS Office Suite
- oAwareness of policies and procedures relating to dealing with confidential data, both personal and organisational
- oThorough understanding of office procedures
- oWorking knowledge of filing/data systems including record management
Desirable
- oKnowledge of Public Health Wales
PERSONAL ATTRIBUTES
Essential
- oAbility to work to deadlines and under pressure
- oAble to work within a team
- oAbility to work on own initiative
- oGood time management
- oRespect confidentiality
- oKeen to learn and develop skills
Desirable
- oContinued Personal Development
Person Specification
QUALIFICATIONS
Essential
- oWord processing to RSA III/NVQ Level 3 or equivalent level of experience
- oGood standard of education together with a high level of numeracy, written and spoken English
Desirable
EXPERIENCE
Essential
- oDemonstrable experience in an administrative role
- oExperience of communicating with all levels of professional staff and the public
- oExperience of dealing with confidential, sensitive data, appropriate maintenance and storage of records
- oExperience of transcribing and minute taking
- oWorking experience of Microsoft Office Suite
Desirable
- oWorking in an NHS environment
SKILLS
Essential
- oAbility to work on own initiative and manage own workload
- oAble to manage diaries
- oAdvanced keyboard skills
- oGood written and verbal communication skills
- oGood organisational skills
- oAbility to work within a team and to take direction from senior team members
Desirable
- oAbility to speak Welsh or willingness to learn
KNOWLEDGE
Essential
- oGood knowledge of MS Office Suite
- oAwareness of policies and procedures relating to dealing with confidential data, both personal and organisational
- oThorough understanding of office procedures
- oWorking knowledge of filing/data systems including record management
Desirable
- oKnowledge of Public Health Wales
PERSONAL ATTRIBUTES
Essential
- oAbility to work to deadlines and under pressure
- oAble to work within a team
- oAbility to work on own initiative
- oGood time management
- oRespect confidentiality
- oKeen to learn and develop skills
Desirable
- oContinued Personal Development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
