Job summary
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job overview
Senior User Centred Researcher
Data, Knowledge and Research Directorate - Public Health Wales.
Band: 7 x 1 post - Full time, Permanent
Close: 06 September 2022 (Midnight)
Interview: The interview will take place virtually. W/C 19/09/2022
Main duties of the job
This is an exciting opportunity to join our new User Centred Design Team as a Senior User Centred Researcher for the Data, Knowledge, and Research Directorate as we seek to create and deliver an ambitious Public Health data, research, and evaluation strategy for Wales.
This is a new post within the directorate and the postholder will be responsible for helping Public Health Wales improve UX processes and interactions to create a positive user experience for all our stakeholders including the Welsh population.
This role reports to the User Centred Designer and will be involved in how our organisation shapes its approach to engagement and customer experience.
The successful candidate focus will be to help deliver the best possible experience to our users and be an advocate for all our user needs ensuring we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints.
Understanding our users needs and behaviours, in addition to measuring current user satisfaction is central to this role. This knowledge will help identify and drive areas of improvement in both the short and longer terms.
If you would like to discuss the role please contact Fliss Bennee, Head of Data, fliss.bennee@wales.nhs.uk.
About us
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us, the benefits we offer and guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
You will extensively utilise your experience in qualitative and quantitative user experience research using various research methods.
You will create personas through user research and data and be responsible for understanding the needs, motivations and emotions of our users across multiple themes.
You will use organise and execute agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, accessibility and access testing, contextual inquiry).
You will manage programme delivery for complex and fast paced workstreams/projects, utilising experience gained in either the public and/or commercial sector.
You will develop and maintain relationships both internal and external to PHW, including diverse groups and / or participatory forums, having a strong customer focus and orientation towards being an excellent partner.
You will plan and prioritise your workload to ensure the departmental priorities are delivered within scope.
You will develop robust, user centred and re-usable products and services ensuring compliance and governance requirements are stringently met.
You will act as a subject matter expert on user experience research and provide support and technical expertise to the organisation.
You will lead and manage a team in line with organisation values and behaviours.
You will drive your own performance to ensure delivery against key projects and objectives.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will extensively utilise your experience in qualitative and quantitative user experience research using various research methods.
You will create personas through user research and data and be responsible for understanding the needs, motivations and emotions of our users across multiple themes.
You will use organise and execute agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, accessibility and access testing, contextual inquiry).
You will manage programme delivery for complex and fast paced workstreams/projects, utilising experience gained in either the public and/or commercial sector.
You will develop and maintain relationships both internal and external to PHW, including diverse groups and / or participatory forums, having a strong customer focus and orientation towards being an excellent partner.
You will plan and prioritise your workload to ensure the departmental priorities are delivered within scope.
You will develop robust, user centred and re-usable products and services ensuring compliance and governance requirements are stringently met.
You will act as a subject matter expert on user experience research and provide support and technical expertise to the organisation.
You will lead and manage a team in line with organisation values and behaviours.
You will drive your own performance to ensure delivery against key projects and objectives.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
QUALIFICATIONS & KNOWLEDGE
Essential
- Educated to Masters level or equivalent level or equivalent in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience Evidence of continued professional development. Current knowledge of the public sector/NHS.
Desirable
- Knowledge of NHS, Welsh Government and strategies, policies and plans
EXPERIENCE
Essential
- Extensive experience in conducting qualitative and quantitative user experience research using a variety of research methods with a demonstrated understanding of the strengths and shortcomings of the different methods Recent experience or in-depth knowledge of organising and executing agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, contextual inquiry), especially in a healthcare or professional environment Project management Experience of mentoring junior members of staff in both quantitative and qualitative user research methods Demonstrable partnership working and collaboration
Desirable
- Software design Demonstrated expertise in a Healthcare environment
Aptitude & Abilities (SKILLS)
Essential
- Problem-solving aptitude Analytical and creative thinker Excellent communication skills Excellent verbal and written communication (including presentation) skills. Demonstrable ability to act upon incomplete information, using experience gained to make inferences and appropriate recommendations. Significant ability to analyse complex information, assess options and draw appropriate initiatives Demonstrable ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Demonstrable ability to work effectively between competing activities where required. Demonstrable ability to manage own workload Excellent inter- personal skills and ability to build and maintain successful working relationships. Time management skills and reliability in consistently delivering against deadlines.
Desirable
- Ability to speak Welsh or willingness to learn
PERSONAL ATTRIBUTES & VALUES (Demonstrable)
Essential
- Able to make a connection between their work and the benefit to patients and the public. Demonstrate the ability to work under pressure. Strong sense of commitment to openness, honesty and integrity. A strong sense of accountability. Consistently looks to improve what they do. Values diversity and difference operates with integrity and openness Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
OTHER
Essential
- Willingness and ability to travel between sites.
Person Specification
QUALIFICATIONS & KNOWLEDGE
Essential
- Educated to Masters level or equivalent level or equivalent in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience Evidence of continued professional development. Current knowledge of the public sector/NHS.
Desirable
- Knowledge of NHS, Welsh Government and strategies, policies and plans
EXPERIENCE
Essential
- Extensive experience in conducting qualitative and quantitative user experience research using a variety of research methods with a demonstrated understanding of the strengths and shortcomings of the different methods Recent experience or in-depth knowledge of organising and executing agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, contextual inquiry), especially in a healthcare or professional environment Project management Experience of mentoring junior members of staff in both quantitative and qualitative user research methods Demonstrable partnership working and collaboration
Desirable
- Software design Demonstrated expertise in a Healthcare environment
Aptitude & Abilities (SKILLS)
Essential
- Problem-solving aptitude Analytical and creative thinker Excellent communication skills Excellent verbal and written communication (including presentation) skills. Demonstrable ability to act upon incomplete information, using experience gained to make inferences and appropriate recommendations. Significant ability to analyse complex information, assess options and draw appropriate initiatives Demonstrable ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Demonstrable ability to work effectively between competing activities where required. Demonstrable ability to manage own workload Excellent inter- personal skills and ability to build and maintain successful working relationships. Time management skills and reliability in consistently delivering against deadlines.
Desirable
- Ability to speak Welsh or willingness to learn
PERSONAL ATTRIBUTES & VALUES (Demonstrable)
Essential
- Able to make a connection between their work and the benefit to patients and the public. Demonstrate the ability to work under pressure. Strong sense of commitment to openness, honesty and integrity. A strong sense of accountability. Consistently looks to improve what they do. Values diversity and difference operates with integrity and openness Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
OTHER
Essential
- Willingness and ability to travel between sites.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
