Job summary
Responsible for the coordination / monitoring of all aspects of the day to day transport provision for Enhanced Care Oncology patients.
We are looking for an individual who is self motivated ,organised who can work as part of a team and can also work unsupervised.
The role will is predominately office based so computer and phone skills is essential
To support the delivery of a customer focused approach to the provision of Oncology transport in Wales through the effective supervision of patient journeys.
Responsible for coordinating patient journey information and planning optimum patient journey and assisting day controllers/planning with the quality assurance of live oncology transport journeys.
Act as a main point of communication between oncology patients, oncology units and transport providers control teams throughout Wales.
Main duties of the job
The Ambulance Care Hospital Coordinator is responsible for supporting delivery of safe, high-quality care that meets patient needs and aligns with commissioner expectations.
The role will play a key part within the Journey Coordination Centre (JCC) and the Enhanced Hubs delivering a customer focused service to patients and health boards ensuring a focused approach to non-emergency healthcare transport.
Key responsibilities include:
- Acting as the first point of contact for health boards, hospital departments, clinics, patients, and discharge desks.
- Coordinating patient journey information, with a focus on maintaining quality and performance standards.
- Developing and maintaining effective relationships to support smooth service delivery.
- Proactively resolving issues on and off site, with the ability to escalate when necessary.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- 5 GCSE's at grade C or above including English/Welsh and maths or relevant experience.
- Ability to travel between WAST and HB sites in a timely manner.
- Experience working with statistical information for performance and quality monitoring purposes.
Experience
Essential
- Experience of monitoring and scrutinising activity and performance.
- Experience liaising with clinics and other colleagues.
- Experience dealing with day-to-day issues that arise at a hospital level, ensuring particular attention to quality and performance standards.
- Be fully trained on the inhouse booking system
- Experience of dealing with and resolving complaints.
Skills and Attributes
Essential
- Excellent planning and organisational skills to help prioritise own workloads, ensuring that deadlines are met.
- Good negotiation skills.
- Ability to coordinate activity and provide a voice between patients, the hospital site and Ambulance Care.
- Customer care skills with the ability to deal with any issues and escalate where necessary
- Be proactive in seeking and resolving issues.
Other
Essential
- The post holder is generally office based. However, the nature of the role necessitates frequent travel across Wales, attending meetings and visiting sites.
- Have a flexible approach to work and be willing to work flexible hours during the day to meet the needs of the service.
Desirable
- Ability to speak Welsh
- Understand and utilise WAST ICT system and other health boards in house systems where required.
- Knowledge and understanding of discharge processes.
Person Specification
Qualifications and Knowledge
Essential
- 5 GCSE's at grade C or above including English/Welsh and maths or relevant experience.
- Ability to travel between WAST and HB sites in a timely manner.
- Experience working with statistical information for performance and quality monitoring purposes.
Experience
Essential
- Experience of monitoring and scrutinising activity and performance.
- Experience liaising with clinics and other colleagues.
- Experience dealing with day-to-day issues that arise at a hospital level, ensuring particular attention to quality and performance standards.
- Be fully trained on the inhouse booking system
- Experience of dealing with and resolving complaints.
Skills and Attributes
Essential
- Excellent planning and organisational skills to help prioritise own workloads, ensuring that deadlines are met.
- Good negotiation skills.
- Ability to coordinate activity and provide a voice between patients, the hospital site and Ambulance Care.
- Customer care skills with the ability to deal with any issues and escalate where necessary
- Be proactive in seeking and resolving issues.
Other
Essential
- The post holder is generally office based. However, the nature of the role necessitates frequent travel across Wales, attending meetings and visiting sites.
- Have a flexible approach to work and be willing to work flexible hours during the day to meet the needs of the service.
Desirable
- Ability to speak Welsh
- Understand and utilise WAST ICT system and other health boards in house systems where required.
- Knowledge and understanding of discharge processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
