Job summary
An exciting opportunity has arisen within the Operations Quality team, Welsh Ambulance Services University NHS Trust, for a Quality Auditor.
The successful candidates will be joining the new CPSS quality audit team.
The successful candidate will be integral to providing communications including coaching bulletins and SWAY where themes and learning are required to share learning and improve or reinforce practices.
The base location will be confirmed on recruitment.
Main duties of the job
The successful candidates will produce audit reports evidencing quality assurance for our call answering in line with the IAED performance standards.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Minimum of 5 GCSE or equivalent including Maths and English.
- Emergency Medical Dispatch (EMD) or Call Prioritisation Streaming System (CPSS) certification.
- Evidence of Continuing Professional Development.
- Knowledge and understanding of equality and diversity issues in relation to learning and development
- Evidence of undertaking additional skills training, willingness to be developed further.
Desirable
- International Academies of Emergency Dispatch EMD-Q or CPSS-Q Qualification.
- Mentoring qualification
Experience
Essential
- Significant experience as an EMD or CPSS call handler.
- Evidence of a proactive approach to own CPD and development of professional practice.
- Evidence of working as part of a multi-disciplinary/multiagency team.
Desirable
- Experience of delivering learning
- Experience of supporting staff development.
- Experience of data analysis and producing reports.
- Experience of acting in a mentoring role
Person Specification
Qualifications and/or Knowledge
Essential
- Minimum of 5 GCSE or equivalent including Maths and English.
- Emergency Medical Dispatch (EMD) or Call Prioritisation Streaming System (CPSS) certification.
- Evidence of Continuing Professional Development.
- Knowledge and understanding of equality and diversity issues in relation to learning and development
- Evidence of undertaking additional skills training, willingness to be developed further.
Desirable
- International Academies of Emergency Dispatch EMD-Q or CPSS-Q Qualification.
- Mentoring qualification
Experience
Essential
- Significant experience as an EMD or CPSS call handler.
- Evidence of a proactive approach to own CPD and development of professional practice.
- Evidence of working as part of a multi-disciplinary/multiagency team.
Desirable
- Experience of delivering learning
- Experience of supporting staff development.
- Experience of data analysis and producing reports.
- Experience of acting in a mentoring role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
