Community First Responder (CFR) Administrator

Job summary

This post is fixed term / secondment for 6 months due to Secondment Cover.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The Welsh Ambulance Services is a leader in the delivery of emergency care within the health system in Wales. The Trust provides exceptional patient care across the whole of Wales provided by both staff and volunteers.

Our volunteers undertake a variety of roles, including Community First Responders (CFRs), Community Welfare Responders and Volunteer Car Drivers.

An exciting opportunity has arisen within the Operations Directorate for a Administrator within the volunteer service to engage with, support and provide administrative services to the regional and wider national team.

You must be an energetic and experienced administrator, who will be expected to undertake duties that promotes an efficient running of the volunteer department. Additional workstreams that enable us to onboard/recruit, train and communicate with our volunteers is a big element of this role. This will include (but not limited to) managing volunteer management systems, liaising with volunteers, supporting onboarding/recruitment with applications and processing pre-enrolments checks.

Main duties of the job

Administrators are responsible for keeping office documents organised and perform a range of tasks to support both staff and volunteers they work with. Their duties typically include:

• Dealing with incoming and outgoing correspondence
• Data entry, retrieval and volunteer database maintenance
• Filing and archiving
• Creating and managing documents, spreadsheets and presentations
• Compiling reports
• Managing diaries for team members
• Scheduling meetings, taking minutes and arranging conferences and events
• Speaking to volunteers and stakeholders to answer queries and resolve issues
• On-boarding / recruitment of volunteers.
• Undertake Pre-Enrolment checks for new volunteers.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.