Job summary
Work within a national team of Renal transport coordinators, responsible for the coordination / monitoring of all aspects of the day-to-day transport provision for renal patients.
We are looking for an individual who is self-motivated, organised who can work as part of a team and can also work unsupervised.
The role will is predominately office based so computer and phone skills is essential.
To support the delivery of a customer focused approach to the provision of renal transport in Wales through the effective supervision of patient journeys.
Responsible for coordinating patient journey information and planning optimum patient journey/masks and assisting day controllers/planning throughout Wales with the quality assurance of live renal transport journeys.
Act as a main point of communication between renal patients, renal dialysis units and transport providers control teams throughout Wales.
Main duties of the job
To book ambulance transport for our enhanced care patients on our advanced patient transport system, computed aided dispatch.
Using emails and phone to liaise with hospitals, units and patients to make sure we provide the best service for our dialysis patients. Using emails and phone.
Communicating with controllers and planners to ensure our service level agreements are met and patients experience.
We make decisions that benefit patients and users of our services by appropriate use of the tools, systems and environments which enable us to work competently, safely and effectively. We actively innovate, adapt and reduce inappropriate variation whilst being mindful of the appropriate evidence base to guide us.
To support the Renal services manager in resolving operational issues relating to transport complaints from units and staff.
Liaise with all transport clinical contact centre staff throughout Wales in order to maintain quality standards for renal patients and to assist problem solving in relation to resource allocation where needed.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- NVQ level 3 or equivalent relevant experience
- European Computer Driving License (ECDL) qualification.
Desirable
- Awareness of renal transport project goals and standards.
- Understanding of the typical transport requirements for patients receiving unit-based dialysis
- Knowledge and understanding of Welsh Ambulance Services mobility categories and risk assessments
Experience
Essential
- Experience of coping with difficult situations and dealing with people who are in a state of anxiety or stress.
- Experience of working in an office environment
- Experience of maintaining efficient and effective office systems
- Use of Excel, Word, Access, Outlook, PowerPoint, Adobe
Skills and Attributes
Essential
- Computer skills including windows-based packages such Word, Excel and Outlook - Standard Keyboard skills required.
- Good verbal and written communication skills
- Being able to multi-task, such as typing and entering ready times whilst on the phone.
- Self-disciplined, able to work on own initiative with minimum supervision as well as working part of a team.
- Good interpersonal skills, able to handle sensitive situations particularly in a professional and tactful matter.
- Able to work well under pressure
- Able to prioritise and manage time effectively.
- Ability to use active listening skills
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
Essential
- Full UK Driving License.
- Be able to demonstrate trust values
- Willing and able to work shifts and change patterns with reasonable notice and following the normal consultation process
- Lone working on early and late shifts and Saturdays
Person Specification
Qualifications and Knowledge
Essential
- NVQ level 3 or equivalent relevant experience
- European Computer Driving License (ECDL) qualification.
Desirable
- Awareness of renal transport project goals and standards.
- Understanding of the typical transport requirements for patients receiving unit-based dialysis
- Knowledge and understanding of Welsh Ambulance Services mobility categories and risk assessments
Experience
Essential
- Experience of coping with difficult situations and dealing with people who are in a state of anxiety or stress.
- Experience of working in an office environment
- Experience of maintaining efficient and effective office systems
- Use of Excel, Word, Access, Outlook, PowerPoint, Adobe
Skills and Attributes
Essential
- Computer skills including windows-based packages such Word, Excel and Outlook - Standard Keyboard skills required.
- Good verbal and written communication skills
- Being able to multi-task, such as typing and entering ready times whilst on the phone.
- Self-disciplined, able to work on own initiative with minimum supervision as well as working part of a team.
- Good interpersonal skills, able to handle sensitive situations particularly in a professional and tactful matter.
- Able to work well under pressure
- Able to prioritise and manage time effectively.
- Ability to use active listening skills
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
Essential
- Full UK Driving License.
- Be able to demonstrate trust values
- Willing and able to work shifts and change patterns with reasonable notice and following the normal consultation process
- Lone working on early and late shifts and Saturdays
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
