Job summary
This post is within the ICT Department that requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Support Officer will be responsible for delivering a high quality, professional service to a fast growing user base.
Due to the global pandemic our team is working from home as much as possible, so new staff can expect a warm 'virtual' welcome but will need to have the ability to build relationships whilst working from home. Although this has been a change to our usual way of working and has required some adaption to our approach, we've found it to be working successfully and applicants should be able to work from home and be comfortable in working in this way until we are able to return to the office.
Main duties of the job
Key responsibilities to include:
- Support, maintain and install IT hardware and software across the Trust in accordance with Trust IT policies and procedures. Troubleshoot connectivity issues on the Local Area Network.
- Respond to enquiries from staff and provide assistance, advice and remote troubleshooting of computer system problems as required as part of the ICT Service Desk service escalating issues when necessary.
-Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educated to Diploma level in an IT related subject or equivalent experience.
- Advanced European Computer Driving Licence or equivalent experience in supporting Microsoft desktop applications.
- Requires an up to date understanding and working knowledge of Operating systems including all current Microsoft Desktop operating systems
- Sufficient knowledge of computer hardware to support fault diagnosis to component level
- Requires an up to date understanding and working knowledge of Microsoft Office Suites
- Requires an up to date understanding and working knowledge of TCPIP Desktop configuration
- Requires an up to date understanding and working knowledge of LAN troubleshooting
- Requires an up to date understanding and working knowledge of Printer and other peripheral diagnostics and connectivity
Experience
Essential
- Extensive experience in the implementation and support of computer systems, software and networks.
Aptitude and Abilities
Essential
- Ability to service PCs such as replacing internal components.
- Must be customer focused and be able to supply first class support and advice.
- Able to work alone and as part of a team.
- Able to adapt to change and keep up with new technologies using own initiative.
Person Specification
Qualifications
Essential
- Educated to Diploma level in an IT related subject or equivalent experience.
- Advanced European Computer Driving Licence or equivalent experience in supporting Microsoft desktop applications.
- Requires an up to date understanding and working knowledge of Operating systems including all current Microsoft Desktop operating systems
- Sufficient knowledge of computer hardware to support fault diagnosis to component level
- Requires an up to date understanding and working knowledge of Microsoft Office Suites
- Requires an up to date understanding and working knowledge of TCPIP Desktop configuration
- Requires an up to date understanding and working knowledge of LAN troubleshooting
- Requires an up to date understanding and working knowledge of Printer and other peripheral diagnostics and connectivity
Experience
Essential
- Extensive experience in the implementation and support of computer systems, software and networks.
Aptitude and Abilities
Essential
- Ability to service PCs such as replacing internal components.
- Must be customer focused and be able to supply first class support and advice.
- Able to work alone and as part of a team.
- Able to adapt to change and keep up with new technologies using own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
