Job summary
Service Manager, EMS Coordination
Reporting to the Head of Service, EMS Coordination you will lead the local team to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. Using your previous operational emergency service, contact centre or health care experience, you will translate organisational strategy to local delivery plans. This function requires your commitment to working an on-call roster providing specialist advice to organisational commanders.
Following a period of organisational change the Operations Directorate is now configured to both build on our foundations of success and to meet the Trust's long-term ambitions. Now is an exciting time to join and help create a stable and effective leadership and management team for this service area.
If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you.
Main duties of the job
The Service Manager for EMS Coordination will ensure the efficient and effective management of the North EMS Coordination Centre, supporting the delivery of high quality services.
You will have responsibility for the delivery of local operational services ensuring that objectives and performance targets are met by monitoring and maintaining standards including the setting and achievement of quality targets, key performance indicators, clinical performance indicators and identified savings plans within your area of responsibility.
You will have responsibility for direct line management to the EMS Coordination teams including providing visible leadership.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment
- Leadership and/or Management Qualification Level 4 or equivalent
- Evidence of professional development/leadership development.
- Current Tactical Commander qualification/ or willingness to complete on appointment.
- Full UK driving licence.
Desirable
- Registered Nurse or Paramedic
Experience
Essential
- Senior Management experience in an operational emergency service delivery environment
- Experience of working in partnership with staff side/other partners and understanding the principles of partnership working.
- Contact centre/control room management experience.
- Strong evidence of working across sectors/inter agency.
- Experience delivering service improvement plans to include delegated financial and resource accountability.
- Experience in workforce planning.
- Proven ability to translate tactical and strategic plans into operational delivery
Desirable
- Senior Management experience in an ambulance /healthcare environment.
Values
Essential
- Positive attitude towards learning and development, demonstrated by a record of continuing professional development.
- Understanding of and demonstrable commitment to equal opportunities as an employee and as a provider of service to the public
- Honest and demonstrate a high degree of integrity.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example.
- Commitment to the development of managers and staff.
Aptitude and Abilities
Essential
- Awareness and understanding of the Trust's purpose and values and of the key objectives set out in the IMTP.
- Proven track record in delivering operational change.
- Ability to work under pressure to achieve tight deadlines.
- Proven leadership and team working skills
- Proven ability to motivate and inspire staff.
- Ability to handle detail within plans and make informed decisions and judgements.
- Excellent written and oral communication and the ability to give clear directions and explanations.
- Good listening skills.
- Ability to successfully network with senior colleagues internally and in other agencies and emergency services.
- Ability to see tasks to completion and evaluate effectiveness
- Ability to manage performance and implement quality systems .
- Ability to assess risks, anticipate difficulties and successfully address them.
- Understanding of the WAST modernisation agenda.
- Ability to learn, listen and seek further information when appropriate.
- Innovative creative thinker.
- Proven ability to be resilient under pressure.
- Ability to delegate appropriately.
- Standard Keyboard Skills
Desirable
Person Specification
Qualifications and/or Knowledge
Essential
- Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment
- Leadership and/or Management Qualification Level 4 or equivalent
- Evidence of professional development/leadership development.
- Current Tactical Commander qualification/ or willingness to complete on appointment.
- Full UK driving licence.
Desirable
- Registered Nurse or Paramedic
Experience
Essential
- Senior Management experience in an operational emergency service delivery environment
- Experience of working in partnership with staff side/other partners and understanding the principles of partnership working.
- Contact centre/control room management experience.
- Strong evidence of working across sectors/inter agency.
- Experience delivering service improvement plans to include delegated financial and resource accountability.
- Experience in workforce planning.
- Proven ability to translate tactical and strategic plans into operational delivery
Desirable
- Senior Management experience in an ambulance /healthcare environment.
Values
Essential
- Positive attitude towards learning and development, demonstrated by a record of continuing professional development.
- Understanding of and demonstrable commitment to equal opportunities as an employee and as a provider of service to the public
- Honest and demonstrate a high degree of integrity.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example.
- Commitment to the development of managers and staff.
Aptitude and Abilities
Essential
- Awareness and understanding of the Trust's purpose and values and of the key objectives set out in the IMTP.
- Proven track record in delivering operational change.
- Ability to work under pressure to achieve tight deadlines.
- Proven leadership and team working skills
- Proven ability to motivate and inspire staff.
- Ability to handle detail within plans and make informed decisions and judgements.
- Excellent written and oral communication and the ability to give clear directions and explanations.
- Good listening skills.
- Ability to successfully network with senior colleagues internally and in other agencies and emergency services.
- Ability to see tasks to completion and evaluate effectiveness
- Ability to manage performance and implement quality systems .
- Ability to assess risks, anticipate difficulties and successfully address them.
- Understanding of the WAST modernisation agenda.
- Ability to learn, listen and seek further information when appropriate.
- Innovative creative thinker.
- Proven ability to be resilient under pressure.
- Ability to delegate appropriately.
- Standard Keyboard Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
