Job summary
An opportunity has arisen for an experienced Infrastructure specialist to join our digital team that has set out an ambitious digital strategy over the next five years to deliver the very best information and digital solutions with patient care at its core.
The post holder will manage the planning, development, implementation and ongoing management of the ICT Infrastructure systems and servers in line with the strategic roadmap to ensure that the benefits of digital technologies are realised.
The Senior ICT Technical Specialist will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT applications and systems across Wales, including the provision of ICT support and advice to managers and users.
Working autonomously and in accordance with Trust policy, the postholder will also be expected to investigate/resolve and plan multi-faceted ICT systems, to ensure the smooth running of the trust's ICT infrastructure. Ensuring that the integrity and performance of the infrastructure is optimised in support of clinical and business needs.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
As a senior member of the team, this role entails assisting with the development and implementation of a maintenance schedule, ensuring there is efficient and effective use of all Infrastructure systems, servers, associated hardware and software applications distributed across the Trust.
The postholder will work to introduce continual improvements and refinements to the practices used to develop the ICT systems within the organisation.
Routinely investigate and resolve complex technical problems, providing effective solutions that make use of suitable ICT systems.
Regular requirement to develop or create reports, documents, diagrams for use by ICT or for wider presentation.
Assist with the investigation of all adverse events, ensure the independent review of incidents, to support the investigation, identifying the root cause and ensure that appropriate Corrective and Preventative Actions are developed, actioned, and monitored.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree level (Information Technology, Science or related subject) or equivalent demonstrable level of work experience and knowledge.
- Advanced Windows server operating system knowledge including server and clustering.
- In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware.
- Understanding of the use of modern Information Technologies and how they contribute to improved systems and services to patients.
- An understanding of ITIL framework (Information Technology Infrastructure Library) and its application across the service lifecycle.
Desirable
- ITIL Foundation qualification.
- Qualification in team leadership or management (such as the Institute of Leadership and Management's ILM Levels).
- In depth understanding of the information and service delivery needs of NHS Wales.
Experience
Essential
- Proven experience of an ICT technical engineering role.
- Experience of management and leadership of a team.
- Evidence of leading the design, development and deployment of computer system upgrades and implementations.
- Evidence a strong understanding of windows PC and server operating systems.
- Proven experience of desktop and server troubleshooting.
- Proven experience of supporting various hardware devices.
Desirable
- Experience of supporting and managing server environments.
- Experience of supporting IT within a healthcare environment.
- Experience in the analysis, design development and implementation of digital systems.
Skills
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree level (Information Technology, Science or related subject) or equivalent demonstrable level of work experience and knowledge.
- Advanced Windows server operating system knowledge including server and clustering.
- In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware.
- Understanding of the use of modern Information Technologies and how they contribute to improved systems and services to patients.
- An understanding of ITIL framework (Information Technology Infrastructure Library) and its application across the service lifecycle.
Desirable
- ITIL Foundation qualification.
- Qualification in team leadership or management (such as the Institute of Leadership and Management's ILM Levels).
- In depth understanding of the information and service delivery needs of NHS Wales.
Experience
Essential
- Proven experience of an ICT technical engineering role.
- Experience of management and leadership of a team.
- Evidence of leading the design, development and deployment of computer system upgrades and implementations.
- Evidence a strong understanding of windows PC and server operating systems.
- Proven experience of desktop and server troubleshooting.
- Proven experience of supporting various hardware devices.
Desirable
- Experience of supporting and managing server environments.
- Experience of supporting IT within a healthcare environment.
- Experience in the analysis, design development and implementation of digital systems.
Skills
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).