Job summary
Responsible for the efficient and effective management of a service delivery area, by planning, organising, monitoring and controlling services to ensure the delivery of high-quality pre-hospital and patient transport care by competent, motivated employees. To ensure safe, efficient and appropriate care is provided to all service users.
Main duties of the job
The post holder will have responsibility for providing direct line management to EMSC colleagues and Clinicians with overall accountability for the management of all staff within their scope of responsibility. This level of managerial responsibility is to include providing visible leadership across their Centre area.
Achieve, and maintain Trust key performance targets, which will include achieving financial balance and identified savings plans within the post-holder's area of responsibility. To have responsibility for, and to advise the Service Manager, on all aspects of the efficient and effective management of service delivery.
Three of these are for leadership and management of Emergency Medical Services Coordination Centres across Wales, with a fourth one providing leadership and management for the Clinical Navigators within the Coordination Centres
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Knowledge of health service management to master's level achieved through professionally related qualifications and/or relevant experience
- ILM Level 4 in Leadership and Management
- Current Silver/Tactical Commander qualification (can be achieved post-entry)
- Evidence of continued professional development.
Desirable
- Registered Healthcare Professional
Experience
Essential
- Previous experience working in health or public services
- Demonstrable achievement in managing service delivery
- Evidence of working across sectors/inter agency
- Experience of managing resources including efficiency savings and financial recovery planning
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of managing capacity and demand activity/workforce planning
- Experience of project management and imaginative planning
- Experience of successfully managing change, translating strategy to operational plans and tactics
- Evidence of professional leadership, leading to innovation in practice
- Experience in complaint management
- Standard keyboard skills
Desirable
- Experience in research and development
- Experience in modernising services
Skills and Attributes
Essential
- Ability to present highly complex and emotive information clearly and openly with staff
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives
- Able to hold professionals and peers to account
- Ability to see tasks through to completion and evaluate effectiveness and impact opportunity
- Performance management skills combining clarity around expectations, direction and holding others to account
- Ability to gather, analyse and interpret performance and financial information
- Excellent numerical and presentational skills
- Able to work on own initiative and manage a range of priorities against competing demands
- Open minded, treats colleagues with dignity and respect
- Capacity to work with clinicians, staff and volunteers at all levels
- Exemplary personal standards of conduct and behaviour
- Inspires others and leads by example
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks
- Strong analytical skills with ability to consider wider picture.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
Qualifications and Knowledge
Essential
- Knowledge of health service management to master's level achieved through professionally related qualifications and/or relevant experience
- ILM Level 4 in Leadership and Management
- Current Silver/Tactical Commander qualification (can be achieved post-entry)
- Evidence of continued professional development.
Desirable
- Registered Healthcare Professional
Experience
Essential
- Previous experience working in health or public services
- Demonstrable achievement in managing service delivery
- Evidence of working across sectors/inter agency
- Experience of managing resources including efficiency savings and financial recovery planning
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of managing capacity and demand activity/workforce planning
- Experience of project management and imaginative planning
- Experience of successfully managing change, translating strategy to operational plans and tactics
- Evidence of professional leadership, leading to innovation in practice
- Experience in complaint management
- Standard keyboard skills
Desirable
- Experience in research and development
- Experience in modernising services
Skills and Attributes
Essential
- Ability to present highly complex and emotive information clearly and openly with staff
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives
- Able to hold professionals and peers to account
- Ability to see tasks through to completion and evaluate effectiveness and impact opportunity
- Performance management skills combining clarity around expectations, direction and holding others to account
- Ability to gather, analyse and interpret performance and financial information
- Excellent numerical and presentational skills
- Able to work on own initiative and manage a range of priorities against competing demands
- Open minded, treats colleagues with dignity and respect
- Capacity to work with clinicians, staff and volunteers at all levels
- Exemplary personal standards of conduct and behaviour
- Inspires others and leads by example
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks
- Strong analytical skills with ability to consider wider picture.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
