Job summary
Are you ready for a new challenge ?
The Welsh Ambulance Services University NHS Trust is looking for highly motivated, critical thinking Paramedics and Nurses to join a new team of Clinical Navigators working at the forefront of 999 call streaming, clinical oversight of emergency calls and intelligent dispatch opportunities.
Working to the top of their professional licence, the post holders will work exclusively from one of the three EMS Clinical Co-ordination Centres across Wales (Cwmbran, Carmarthen and St Asaph) and will ensure that at the point of contact with the ambulance service, patients are clinically screened and streamed to services appropriate for their needs.
Clinical Navigators will assure patient safety by reviewing the dispatch order of patients waiting for a face-to-face response by clinical acuity, review live high priority 999 calls and request secondary clinical assessment or streaming incidents to other partner agencies or specialist resources where clinically appropriate.
These exciting new roles are crucial to the ambitious and patient-centred new clinical model developments in our Service and as a senior clinician, you will provide support and advice to colleagues across Team WAST, working in a fast paced and rapidly changing emergency operations clinical team.
Main duties of the job
As a responsible and accountable clinician working within EMS Coordination, your primary role is to provide clinical oversight and advice and make resourcing/prioritisation decisions to ensure the safe and effective clinical management of patients following a 999 call, or patients requiring face-to-face response following a 111 call. As an experienced clinician, working actively to ensure that any face-to-face response is preserved and prioritised for those most in need, you will be able to demonstrate your ability to recognise and respond appropriately to individual patient risk, considering dynamic and sustained changes within the wider waiting ambulance patient queue in the community.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Please be aware successful candidates will need to commit to attend the induction course which will be up to 4 weeks and will be full time (37.5 hours per week Monday to Friday).
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Please be aware successful candidates will need to commit to attend the induction course which will be up to 4 weeks and will be full time (37.5 hours per week Monday to Friday).
Person Specification
Qualifications
Essential
- Bachelors degree or demonstrable experience
- Registered Health Professional (HCP, NMC) with demonstrable and significant post registration experience
- Evidence of consolidating post qualification practice, across a range of operational settings
- Completion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software
Desirable
- Experience of working within a remote clinical care or assessment service and meeting quality and performance standard metrics
- Completion of a Remote Clinical Decision-making module
- Postgraduate level qualification or credits in a suitable clinical area.
Skills and Atttibutes
Essential
- Ability to adapt to and work at speed on computer software for answering and reviewing calls
- Attention to detail to maintain track of patient calls and conditions across multiple media simultaneously
- Ability to adapt tactical actions into operational delivery
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- Able to demonstrate consistent and self-directed high level of performance whilst working under pressure.
- Ability to consider, decipher, and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh
Experience
Essential
- Prioritising conflicting demands and often unpredictable work patterns
- Ability to demonstrate visible clinical leadership in challenging and stressful situations
- Experience of working with a diverse range of clinical presentations
- Experience in dealing with a range of age and social groups
- Evidence of significant pre/out of hospital emergency care or experience in an acute clinical environment
- Experience of working in a demanding and fast-moving environments
- Experience of developing live tactical working plans to meet strategic and clinical objectives
Desirable
- Experience working with EMSCCC or Remote Clinical Care or assessment service and meeting quality and performance standard metrics.
Person Specification
Qualifications
Essential
- Bachelors degree or demonstrable experience
- Registered Health Professional (HCP, NMC) with demonstrable and significant post registration experience
- Evidence of consolidating post qualification practice, across a range of operational settings
- Completion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software
Desirable
- Experience of working within a remote clinical care or assessment service and meeting quality and performance standard metrics
- Completion of a Remote Clinical Decision-making module
- Postgraduate level qualification or credits in a suitable clinical area.
Skills and Atttibutes
Essential
- Ability to adapt to and work at speed on computer software for answering and reviewing calls
- Attention to detail to maintain track of patient calls and conditions across multiple media simultaneously
- Ability to adapt tactical actions into operational delivery
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- Able to demonstrate consistent and self-directed high level of performance whilst working under pressure.
- Ability to consider, decipher, and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh
Experience
Essential
- Prioritising conflicting demands and often unpredictable work patterns
- Ability to demonstrate visible clinical leadership in challenging and stressful situations
- Experience of working with a diverse range of clinical presentations
- Experience in dealing with a range of age and social groups
- Evidence of significant pre/out of hospital emergency care or experience in an acute clinical environment
- Experience of working in a demanding and fast-moving environments
- Experience of developing live tactical working plans to meet strategic and clinical objectives
Desirable
- Experience working with EMSCCC or Remote Clinical Care or assessment service and meeting quality and performance standard metrics.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
