Job summary
Reporting to the Deputy Head of Patient Safety or Patient Safety Manager this is a new role created as part of an organisational change process which has seen investment across the whole Putting Things Right Team. This role provides an exciting opportunity to influence patient safety both internally and health system wide, forging effective relationships across NHS Wales and wider. The Deputy Patient Safety Manager will support the operational functions of the Patient Safety Team putting patients, service users and families at the centre of everything we do. Ensuring the Trust continually attains the requirements set out in existing and new legislation and regulations and commissioning frameworks will be a key function of the role.
Main duties of the job
This exciting new role is a key position with a purpose to support the Trust to meet the requirements of the Putting Things Right Regulations, Duty of Quality and Duty of Candour.
The Deputy Patient Safety Manager will be visible and provide advice and support across the Patient Safety functions and wider Putting Things Team as required. The post holder will be responsible for supporting patient safety functions including patient safety investigations, learning from deaths and wider organisational learning. This role is key in ensuring that the Trust has an embedded safety culture that encompasses the principles of psychological safety and restorative just cultures in a learning environment. Analysing and reporting on patient safety data and information is also a key element of this role as we look to improve our collective intelligence internally and system wide. This role will also bring development opportunities for the post holder.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
Job description
Job responsibilities
Investigate high level serious concerns, coroners investigations, claims and medical negligence cases to ensure compliance with Regulations, Policy, and national guidance. These investigations will often be complex involving multidisciplinary teams and external Trusts and Health Boards.
Provide guidance to the wider Patient Safety Concerns and Learning Team on the development of complex investigations involving Trust systems.
Provide expert knowledge on Trust information systems (including computer aided dispatch, Power BI, Report Manager, Datix Cymru, Business Intelligence modules) underpinned by experience to support the assessment, management, and investigation of concerns.
Work as part of a corporate team working with staff across the Trust to facilitate the management and investigation of concerns (serious incidents, adverse incidents, complaints, coroners investigations, claims and medical negligence cases).
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Investigate high level serious concerns, coroners investigations, claims and medical negligence cases to ensure compliance with Regulations, Policy, and national guidance. These investigations will often be complex involving multidisciplinary teams and external Trusts and Health Boards.
Provide guidance to the wider Patient Safety Concerns and Learning Team on the development of complex investigations involving Trust systems.
Provide expert knowledge on Trust information systems (including computer aided dispatch, Power BI, Report Manager, Datix Cymru, Business Intelligence modules) underpinned by experience to support the assessment, management, and investigation of concerns.
Work as part of a corporate team working with staff across the Trust to facilitate the management and investigation of concerns (serious incidents, adverse incidents, complaints, coroners investigations, claims and medical negligence cases).
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Post Graduate Diploma (or equivalent experience)
- Minimum BTEC level 5 in Complaint's Handling and Investigations (or equivalent experience)
Desirable
- Patient safety qualification.
- Working towards appropriate Masters level education
Experience & Skills
Essential
- Specialist knowledge of 'Putting Things Right'
- Knowledge and experience of using NHS information systems (including Datix Cymru, Power BI).
- Substantial experience in dealing with patients and the public
- Knowledge and understanding of quality improvement methodology
- Experience of developing systems to support service delivery
- Ability to design and present evidence for internal and external reports
- Excellent communication and ability to work effectively and co-operatively
- Able to learn from experience and adapt to changes and new challenges
- Commitment to improving quality of patient care
Desirable
- Experience of leading investigations
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
Qualifications and Knowledge
Essential
- Educated to Post Graduate Diploma (or equivalent experience)
- Minimum BTEC level 5 in Complaint's Handling and Investigations (or equivalent experience)
Desirable
- Patient safety qualification.
- Working towards appropriate Masters level education
Experience & Skills
Essential
- Specialist knowledge of 'Putting Things Right'
- Knowledge and experience of using NHS information systems (including Datix Cymru, Power BI).
- Substantial experience in dealing with patients and the public
- Knowledge and understanding of quality improvement methodology
- Experience of developing systems to support service delivery
- Ability to design and present evidence for internal and external reports
- Excellent communication and ability to work effectively and co-operatively
- Able to learn from experience and adapt to changes and new challenges
- Commitment to improving quality of patient care
Desirable
- Experience of leading investigations
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
