Job summary
This is an amazing time to be joining the Welsh Ambulance Services NHS Trust (WAST) Quality, Safety and Patient Experience Directorate who are continuing their journey supporting service users in Wales to access the right care, treatment and health information first time for urgent and emergency health needs.To ensure that these services are clinically led and quality driven, WAST has developed and invested in a clinical leadership structure specifically focusing on remote clinical decision making, triage, and consultation in NHS 111.The successful candidate will be dynamic and passionate about providing high quality care for service users across NHS Wales. They will have specialist skills and clinical knowledge in remote decision making and triage and possess a really good working knowledge of the current systems and platforms that exist within 111.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The primary role of the Specialist Clinical Lead for 111 will be to contribute to the Trust's clinical agenda by providing strong professional clinical leadership within 111 and across the Clinical Contact Centres for nurses and other allied clinical colleagues.
Working in partnership with senior management teams, ensure the development and maintenance of sound clinical and quality performance management arrangements and the development of clinical and quality performance measurement systems. Along with the Consultant Clinician, they will be accountable for the assurance and improvement of the requisite clinical and quality metrics determined by the organisation.
The post-holder will be a key role in the clinical development and delivery of 111, contributing to the overall operational and strategic development of the Trust to deliver remote clinical triage services of the highest possible standards. In addition, this role will work with specialist groups to develop opportunities for the organisation to increase its clinical delivery abilities.The post holder will be clinically accountable to the Trust for leading a clinical service, ensuring the delivery of key objectives across a broad set of clinical priorities within remote clinical decision making and telephone triage; and working in partnership with Health Board colleagues with a specific clinical focus in GP Out of Hours.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications, Knowledge and Experience
Essential
- Educated to a Post Graduate Diploma Level in a professionally related subject.
- Professional Clinical Registration (NMC/HCPC).
- Significant Post registration experience as a clinician in a Clinical Contact environment.
- Experience providing clinical supervision/leadership, motivating and providing support to clinicians.
- Experience of implementing change through evidenced based practice.
Desirable
- Awareness of the challenges facing health and social care and in particular the Trust.
- Evidence of audit and evaluation / benchmarking of clinical services.
- Knowledge of research and clinical audit techniques.
- Incident management training.
- Management qualification
Aptitude and Abilities
Essential
- Able to deal with challenging, emotional and distressing situations.
- Ability to role model professional conduct, openness and inclusion.
- Problem solving on own initiative.
- Effective working without supervision, providing directive leadership.
- Understands approaches to continuous quality improvement.
- Able to communicate effectively with patients and explain healthcare choices simply and clearly.
- Able to engage effectively with staff and stakeholders in complex and sensitive environments.
- Good presentation skills.
- Ability to lead, motivate and inspire others.
- Highly developed communication skills, both verbal and written.
- Ability to assess risks, anticipate difficulties and successfully address them.
- Proficient in MS Office based programmes.
- Standard Keyboard Skills.
- Committed to promoting diversity and awareness of equal opportunities.
- Ability to handle detail within strategic plans to support their delivery.
- Ability to think creatively and display an innovative approach to identifying and implementing solutions to further enhance the delivery of services.
Desirable
Person Specification
Qualifications, Knowledge and Experience
Essential
- Educated to a Post Graduate Diploma Level in a professionally related subject.
- Professional Clinical Registration (NMC/HCPC).
- Significant Post registration experience as a clinician in a Clinical Contact environment.
- Experience providing clinical supervision/leadership, motivating and providing support to clinicians.
- Experience of implementing change through evidenced based practice.
Desirable
- Awareness of the challenges facing health and social care and in particular the Trust.
- Evidence of audit and evaluation / benchmarking of clinical services.
- Knowledge of research and clinical audit techniques.
- Incident management training.
- Management qualification
Aptitude and Abilities
Essential
- Able to deal with challenging, emotional and distressing situations.
- Ability to role model professional conduct, openness and inclusion.
- Problem solving on own initiative.
- Effective working without supervision, providing directive leadership.
- Understands approaches to continuous quality improvement.
- Able to communicate effectively with patients and explain healthcare choices simply and clearly.
- Able to engage effectively with staff and stakeholders in complex and sensitive environments.
- Good presentation skills.
- Ability to lead, motivate and inspire others.
- Highly developed communication skills, both verbal and written.
- Ability to assess risks, anticipate difficulties and successfully address them.
- Proficient in MS Office based programmes.
- Standard Keyboard Skills.
- Committed to promoting diversity and awareness of equal opportunities.
- Ability to handle detail within strategic plans to support their delivery.
- Ability to think creatively and display an innovative approach to identifying and implementing solutions to further enhance the delivery of services.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
