Job summary
The post holder will be expected to work as part of the OH administrative team, which is responsible for the effective operational running of the administration teams at all sites where the service operates.
Main duties of the job
The post holder will provide a high quality, responsive, streamlined service to managers, employees, prospective candidates and all other service users accessing the service: such duties include:
o Data Entry (Both numeric and non-numeric) into various systems
o Ensuring that users of the service are provided an accurate and quality service.
o Ensuring that all administrative KPI's are adhered to.
o Working within the policies and procedures; ensuring that audit requirements are met at all times
o Appropriate application of data protection rules.
o Assisting the occupational health and wellbeing service by delivering comprehensive administration support where needed.
o Assisting with the triaging and resolution of queries calls received through the agreed communication channels
The post-holder will use various systems including Opas Civica G2 Occupational health management system and a call system to ensure that all communications are recorded and dealt with in timely manner.
About us
North London Partners Shared Services is an innovative new NHS business unit dedicated to providing our corporate services at scale across London. A partnership of 8 Trusts, our vision is to redefine our corporate services around the user experience, using technology to support innovation in service delivery. Our simple vision is to deliver an 'excellent patient care through an outstanding employee experience' and we need the most innovative, creative and caring people from outside and inside the NHS to deliver our mission.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at North London Partners Shared Services.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at North London Partners Shared Services.
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
Experience
Essential
- Relevant and significant clerical/ administrative experience in a busy environment
- Experience of working within in a team
- Knowledge of employment legislation.
Desirable
- Experience of working in a customer focused environment
- Experience of managing a varied workload, often under pressure
- Experience of working within an NHS organisation or public sector
Skills
Essential
- Demonstrates excellent customer service skills
- Computer literate and experienced using all MS Office packages including but not limited to word, excel, and Microsoft Teams
- Demonstrates understanding of the confidential nature of working in OH
- Demonstrate the skills to continually improve the service
- Attention to detail - ability to identify where inconsistency or inappropriate data has been entered
Desirable
- High level of organisation skills and ability to manage allocation of workload across individuals and sites - manage potential risks
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
Experience
Essential
- Relevant and significant clerical/ administrative experience in a busy environment
- Experience of working within in a team
- Knowledge of employment legislation.
Desirable
- Experience of working in a customer focused environment
- Experience of managing a varied workload, often under pressure
- Experience of working within an NHS organisation or public sector
Skills
Essential
- Demonstrates excellent customer service skills
- Computer literate and experienced using all MS Office packages including but not limited to word, excel, and Microsoft Teams
- Demonstrates understanding of the confidential nature of working in OH
- Demonstrate the skills to continually improve the service
- Attention to detail - ability to identify where inconsistency or inappropriate data has been entered
Desirable
- High level of organisation skills and ability to manage allocation of workload across individuals and sites - manage potential risks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
